Technology company that provides education through learning tools. Responsible for providing the diagnostics, solutions and training the customer for technical system issues and orders through supporting a portfolio of customers via phone, email, personal and remote acess. • Created and developed applications knowledge database providing improvements at the customer support • Organized and guided service trainings for new interns improving the performance of support team • Prepared training materials ensuring help in the daily queries of customers• Supported customers through email, phone and chat • Managed ongoing customers providing troubleshooted on required deadline • Identified and managed errors in the system, report and forward to the IT sector to solve the issues• Reported and follow up the troubleshooted of customer at the intern system • Managed and provided unique solves for customer issues by increasing satisfaction customer KPIs• Gathered the interesting feedbacks for team meetings to identify performance improvementHiring keywords: customer support, IT Support, operational system, troubleshooted, database, customer

Technology company that provides education through learning tools. Responsible for administrative support for customers through tasks and problem solving, document and database filing and manage the the office supplies promoting an efficient and organized office. • Managed and updated the calendar, meeting details and schedules with customers • Updated customer profile data and information in the system, contributing to the resolution of customer requirements • Organized and filed the documents and contracts • Updated the database promoting satisfactory and personalized support for customers • Managed office supplies and update stock spreadsheet• Supported the team to accomplish the tasks according to the deadlineHiring keywords: customer service, system, customer, database, support, assistant, managed