Mariana Schons Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Managed the blog calendar for the North American SMB website, overseeing content strategy and coordinating the integration of new content to enhance site engagement and visibility
• Contributed to executing marketing campaigns by developing a content strategy across channels, including emails and blogs. Ensured alignment with brand voice, target audience, and messaging to increase company sales
• Collaborated cross-functionally with branding and communication teams to create… Show more
• Collaborated cross-functionally with branding and communication teams to create integrated marketing campaigns aimed at enhancing customer engagement and driving pipeline growth
• Conducted monthly reporting using Tableau and Adobe Analytics to evaluate campaign performance, driving informed decision-making and enhancing content strategies Show less

São Leopoldo, Rio Grande Do Sul, Brazil

• Successfully promoted the company's portfolio and services by delivering more than 15 informative sessions to customers and employees, resulting in increased awareness and interest in the company's offerings
• Effectively engaged with customers through multiple communication channels, including phone, email, and chat, resulting in improved customer satisfaction and loyalty
• Successfully managed critical customer situations to a final resolution, demonstrating strong problem-solving… Show more
• Successfully managed critical customer situations to a final resolution, demonstrating strong problem-solving skills and ensuring customers' needs were met, providing the best customer experience
• Successfully designed and delivered a communication training program for approximately 25 colleagues, demonstrating strong design and presentation skills
• Received recognition from senior management for exceptional performance in account monitoring and reporting, resulting in increased accuracy and efficiency for all expected deliverables Show less

Porto Alegre, Rio Grande Do Sul, Brazil

• Executed strategic initiatives to drive company growth in the CPG sector, focusing on key performance indicators (KPIs) to measure success and ensure alignment with business objectives
• Enhanced product catalogues by implementing process improvements and launching new products, contributing to increased market share and brand recognition
• Designed and launched visually compelling marketing campaigns for retail partners, significantly improving product visibility and strengthening… Show more
• Designed and launched visually compelling marketing campaigns for retail partners, significantly improving product visibility and strengthening brand presence in competitive markets
• Conducted in-depth analyses of weekly and monthly sales data, leveraging insights to refine operational processes and optimize customer satisfaction, resulting in improved efficiency and enhanced client experiences.

São Paulo, São Paulo, Brazil

• Supported sales activities such as data entry updates, deal qualification reviews, commercial proposals and BID
• Reviewed the pipeline regularly and the progression of leads, supporting pipeline quality of future quarters
• Supported the follow-up on opportunities to re-energize back into active sales cycles
• Planned activities in close alignment with sales executives for the most efficient opportunity acceleration
• Qualified and generated leads fully leveraged on Social… Show more
• Qualified and generated leads fully leveraged on Social Selling and digital communication tools and practices Show less

São Leopoldo, Rio Grande Do Sul, Brazil

• Helped the Customer Success Managers in triaging incoming tickets and/or escalations;
• Prepared managerial health checks and cloud health reports for assigned accounts, and helped interpret and analyze the data;
• Contacted customers on SAP portfolio directly on daily basis, via phone and e-mail;
• Acted as a backup to Customer Success Manager on assigned customer accounts when needed;
• Performed administrative tasks for Preferred Care, Preferred Success and Ariba team;

São Leopoldo, Rio Grande Do Sul, Brazil

• Provided a globally accessible escalation point for existing customer incidents as well as drive proactive customer and internal communication in terms of critical escalation;
• Filled in any process gap to ensure consistent and reliable processing of critical customer and broken processes incidents;
• Ensured visibility to SAP customers and internal stakeholders into any associated action plans for the resolution of critical customer incidents;
• Provided stakeholder/customer… Show more
• Provided stakeholder/customer management support for Support Consultants for complex requests;
• Supported requests from different lines of business: from cloud to all products;

Montenegro, Rio Grande Do Sul, Brazil

• Worked in the Department of Information Technology, filled in for Secretary of Administration, serving internal and external stakeholders;
• Established contact with suppliers through phone calls and e-mails;
• Responsible for managing questions and problems through the customer service center;
• Controlled receipt of documentation and invoices from suppliers, drafted and forwarded payment;
• Managed and organized all documentation, including processes and contracts received;… Show more
• Managed and organized all documentation, including processes and contracts received;

Postgraduate, Strategic Relationship Marketing, Gpa 3.95/4.00

The Strategic Relationship Marketing graduate certificate program provides the foundational knowledge and applied skills that employers.

Bachelor’S Degree, International Business And Administration, Gpa 3.80/4.00

It offered comprehensive training that enables the student to build a career in both technical and management areas. In addition to.