Mariana Tinoco Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

Responsible for informing and consulting accommodation partners about their business performance, market opportunities and industry trends. In addition, to help partners on how to use the system, tools and available products of the company to optimize their performance on the platform.Responsible for managing high-value accounts and Key Accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals for both Partners and Company, while analyzing and interpreting data in order to offer solutions to Partners by personalizing compelling storytelling and data presentations according to communication styles.Experience in different client portfolios, in business and leisure destinations in Brazil, from small independent Partners to large Global and local Chains.Supported Partners and Team in identifying and reporting technical issues, its possible causes and resolutions, while working with the team to collaboratively reach targets, KPIs and SLAs

Fernando De Noronha

- Responsible for all sales related issues of 2 Luxury Guesthouses;- Making reservations received through different channels (e.g.: Telephone, Fax and E-mail);- Responsible to manage sales channels and overbooking;- Creation and distribution of Rates to partners;- Participation in Destination Events;- Analyzing and managing sales partnerships with OTA’s.

Porto De Galinhas

- Responsible to help managing sales channels;- Manage Social Media activity of the hotel along with advertising agency;- Assisting Sales Managers in site inspections and tours through the property and brand consolidation events.- Liaising with national and international journalists and PR company to publish news and accompany visits to the hotel;- Analyzing sales partnerships with magazines, websites and OTA’s.- Creation of content for mass mails, Hotel Website and promotions.

- Make reservations received through different channels; - Manage sales channels and overbooking;- Manage Social Media activity of the hotel;- Executing Revenue Management actions defined over revenue meetings with Sales Manager;- Assisting Sales Managers in site inspections and tours though the property and brand consolidation events.

- Provided high quality service to customers within a limited staff and high multifunctional demand;- Was responsible for check-in and check-out of guests, as well as guest relations;- Learned how to deal with crisis, such as operational IT systems breakdowns, with minimum loss of income to the company;- Was empowered to resolve situations concerning guests and walk-in sales.

Msc, International Tourism Marketing

Ba, Hospitality