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An experienced Business Leader with a focus on driving profitable growth and business turnarounds, accomplished business transformations centred around executing customer led experiences, and cultural strategies to deliver lasting financial results. Expertise includes driving significant cost optimisation, supported by a strong business and commercial acumen, a collaborative approach to achieve market competitive businesses, whilst ensuring company values.A long-held passion for developing and leading highly capable teams to enable business growth, and revenue and profit sustainably through the execution of innovative commercial strategies and cultural transformation. Unique breadth of leadership experience across cultures and geographies, with leadership mentoring expertise that enables teams to succeed in a highly competitive and ever-changing market.• Promoted to the role of Managing Director to transform a loss making brand to achieve profitability in 2018 for the first time in 8 years via customer lead strategic plan for profitable growth. This resulted in an over budget achievement of 6% with total sales of $346m, reduced operating costs of 9% ($1.9m). increased productivity, and an employee engagement of 80%+.• Achieved increased sales from $250.8m in 2016 to $346m in 2018 an increase of $95.4m or 38%. GP increased in 2016 from $29.7m to $39.4m in 2018 and increase of $9.7m or 33%.• As the Head of Customer Experience delivered the highest ever customer advocacy (Net Promoter Scores – NPS) scores, architected and rolled out best practise Customer Centricity Program to whole of company which resulted in embedded customer centricity as part of the DNA, Consolidated NPS results achieved across 3 brands 60+ vs a target of 44+.• Drove Cultural transformation & sustainable change. Achieved Great Place to Work scores (GPTW) from 66% (2016) to 80% 2018.I have extensive business leadership experience, common sense, a curious mind that thrives on agile change and an ability to understand the dynamics of business to transform, adapt and embed new operations based on the market and customer insights. I have lead teams across Australia, New Zealand and Singapore. Key words associated with Marianna Mood:Managing Director, Executive General Manager, General Manager, Business Leader, People Leader, Business Transformation, Cultural Transformation, Customer Experience, Customer Centricity, Leading large and diverse teams, Profitable Growth, Financial Skills, Non Executive Board Member, MAICDAvailable now, seeking new opportunities.
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Managing DirectorThe Onset Jul 2023 - PresentSurry Hills, New South Wales, Au -
Head Of Operations At The OnsetThe Onset Apr 2022 - Sep 2023Surry Hills, New South Wales, AuIt's not just WHAT you know. It's WHO you know.It's how you know them, it's why they work with you, whether they value your time, and most importantly - whether they'll refer you.The Onset is not your "every-day" agency. We are a business of highly capable, deeply specialised recruiters. We're a team united in our pursuit of delivering outcomes for our customers. We're eclectic and diverse. We're open minded and forward thinking.
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Project F Talent PartnerProject F Apr 2022 - PresentSydney, Nsw, AuProject F guides organisations to create diverse, equitable and inclusive cultures that foster growth. They do this by helping companies uncover and address baked-in systemic barriers for women in technology with a comprehensive roadmap to achieve sustainable gender equality in their tech teams for long-term health.My role with Project F means I am equipped with the tools and market knowledge to inspire diversity in organisations, helping them to attract and retain the right people while supporting women to navigate their next career move in the technology landscape. -
Head Of Customer Experience & ManagementThe Adecco Group Jan 2019 - Dec 2020Zurich, Zurich, ChAppointed to initiate, embed and lead the customer centricity function across Australia’s 3 brands. As a start- up function the opportunity allowed me develop strategy aligned to customer insights and sentiment, implement key metrics for success in a digital first approach.Key Accomplishments • Successfully architected and executed the plan to embed customer centricity as part of the DNA of the Group with the customer at the center of organisation resulting in achieving the highest ever NPS scores +60 vs target of +44.• Developed and rolled out a whole company Customer Centricity Program, including customer journeys to achieve widespread engagement and understanding of the customers frustrations. This illustrated clearly how positively and negatively each interaction can influence NPS results.• Automated metrics reporting and streamed business process to provide fact-based visibility on customer job orders and an education program which is now part of daily operating procedure. -
Acting Regional ManagerModis Apr 2019 - Oct 2020Zurich, Zurich, ChI was asked by the CEO to act as the Regional Manager along with my full time role as Head of Customer Experience and Associate Management. As the Regional Manager I was responsible for ensuring the delivery of high value, repeatable, client services to meet the agreed satisfaction, financial, cultural and quality targets for Qld and NSW.Increase marketshare across existing accounts and lead the teams focus on business development to win new clients relationships.Manage the regional Profit and Loss Statements including efficiency measures and bench costsWork closely with the Modis Consulting Sales, Solutions and Delivery teams to qualify opportunities beyond existing accounts.Analyse performance data to enhance growth opportunities to grow the top line and bottom line of the business through efficiencies and or seizing opportunities for further growth.People leadership and performance management through ensuring weekly one on one meeting, business plan implementations and coaching and mentoring the senior managers including Account Directors and Workforce Planning Manager.Achievements* Daily and weekly operational steering and goverance * Highest 2019 Net Promoter Score +69* Developed Modis National Permanent Placement Capability and Governance -
Managing DirectorAdecco Sep 2017 - Jan 2019Zurich, ChLead the Australian Adecco General Staffing brand. Transformed the business to achieve profitable growth in key industry specialisation's through people leadership, strategic execution, market segmentation and the implementation of customer centricity and adherence to pricing governance.Key Accomplishments• Developed an executed a market and customer strategy to transform Adecco into a profitable brand and achieved profitability in the 2018 financial year, first time since 2011 along with building brand credibility internally and externally.• Increased sales by 38% or $95.4m and GP by 33% or $9.7m from 2016 to 2018.• Overachieved revenue by 6% with total sales of $347m and reduced operating expenses by $1.9m (9%), 21.5% growth in perm placements GM and additional $1m in employment services revenue.• Improved engagement scores (GPTW) from 66% to 80% and position the brand as a great place to work. -
General Manager - AdeccoAdecco Oct 2016 - Sep 2017Zurich, ChHeadhunted and appointed by the CEO to develop and execute a strategy to transform the Adecco brand from a low margin unprofitable brand to a professional and profitable brand in the Australian market. Promoted to MD in 2017. Key Accomplishments• GM role increased sales from $250.8m in 2016 to $273.8m in 2017. Gross profit increased from $29.7m in 2016 to $31.2m in 2017 and executed on public sector strategy and achieved $19.6m in 2017.• Formulated and executed the Adecco public sector strategy which resulted in growth from $19.8m in 2017 to $50.3m in 2018. • Aligned and united the leadership team and managers to the new strategy, restructured and replaced leadership where necessary, addressed capability gaps within existing teams, implemented market segmentation, invested in growth markets including Public Sector and Trades (secured large Federal Government accounts) introduced pricing metrics for margin protection and growth.
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Director - Government EnterpriseRandstad Australia Pty Ltd Feb 2014 - Oct 2016Wynyard, New South Wales, AuAppointed Director – Government Enterprise after completing a consulting project for the APAC CEO and senior leadership team on how to future proof the national government strategy. Developed a strategy and operating model to increase agility, align to customer insights and new service lines to increase profitability of the company’s largest revenue and gross margin segment.Key Accomplishments • Organisational re-design to align to public sector customer needs including new service lines of business• Gross margin $10m achieved in 2016, 10% YOY increase and achieved status of 2nd largest supplier.• Secured a large transformational project with NSW Govt resulting in GM $1.1.m• Developed and executed “go to market”: approach to align customer insights to marketing collateral.• Designed, implemented and lead a new Qld Public Sector delivery model to mitigate margin decline and retain number 1 market position. Market mapped and successfully capitalised on growth in Western Sydney Branch and achieved record profit in 2016. -
Project Manager - GovernmentRandstad Australia Pty Ltd Sep 2013 - Jan 2014Wynyard, New South Wales, AuAppointed to review and future proof the National Government Strategy. Advise the APAC CEO and local senior leadership team on the best market aligned delivery model to increase agility, customer insights and profitability of the largest segment of revenue and gross margin. Presented a detailed report to the APAC and Australian leadership team based on market research, internal and external stakeholders including valuable insights from clients and candidates.A second project involved developing a whitepaper on transforming the professional division to aligned to market, client and candidate expectations to enhance profitable growth, consultant current and future capability, productivity and alignment of emerging technology skill demands.
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Management ConsultantNational Employment Services Association May 2013 - Aug 2013Working with Senior Managers (e.g CEO's, Executive Managers, Business Managers, Site Managers and Board Members) of Indigenous Organisations/Corporations that were awarded the Remote Jobs and Communities Program (RJCP) to build capacity to deliver successfully to the new contract. Organisational self assessment and action plan developed in the following areas:-Strategic GovernanceFinancial viability and sustainabilityAdaptive LeadershipOperational ManagementWorkforce DevelopmentOutcomes FocusOrganisational TechnologyInnovationCollaborationOrganisational responsiveness
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Executive Manager Employer Engagement And IntegrationCampbell Page Dec 2012 - May 2013Batemans Bay, New South Wales, AuAs a key member of the Employment Services Leadership Team my responsibilities included setting the strategic direction of Employment Services and implementing initiatives to grow the business and cement Campbell Page's position in Australia. From January 2013 established the internal recruitment team.Duties and responsibilities included:-Design and implementation of a national Employer Engagement team.Market mapping to identify identify local market opportunities, industry demand and establish community relationships.Up skill and recruit new Employer Engagement team that is sales focused and results orientated.Implement business plans, action plans and sales initiatives to drive performance.Develop and implement recruitment processes from a decentralized offering to a centralized solution and ensure key stakeholder engagement.Recruitment of volume vacancies through an assessment centre methodology across metropolitan and regional Australia.Talent mapping and development of attraction strategies to address in demand positions.Coaching and mentoring.Develop learning and development plans for each state.Research, evaluate and implement CRM system.Career highlightsRe-design of Campbell Pages internal recruitment process with an emphasis on a new attraction strategy, targeted selection and the development and introduction of assessment centres.Re-design of the organisational structure to address market opportunities, eliminate revenue loss and better meet the needs of the employment market.Introduction of a sales culture, implementation of key performance indicators and incentive program. -
Executive Manager - OperationsCampbell Page May 2012 - Nov 2012Batemans Bay, New South Wales, AuDuties and responsibilitiesLeadership direction and development of 3 State Managers and a team of 200 consultants.Building a high performance team with clear accountability and expectations through Key Performance Indicates.Staff retention, talent mapping and succession plans.Build strategic internal and external relationships to drive results and focus on the client experience, ensuring processes, products and services are aligned to our clients, community and organisational growth.Develop, implement, monitor and report on state business plans to achieve budget.Manage the Job Services Australia and Disability Employment Services contract.Build strong relationships with government departments, agencies and other stakeholders.Ensure all legislative, regulatory and compliance requirements are achieved.
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Operations DirectorRandstad Jan 2009 - Aug 2011Lead the Business Support, Contact Centre and Assessment Centre divisions in Australia and until 2011, New Zealand. Operational responsibility for 22 offices and 135 consultants and managers in Australia with 9 direct reports.Key duties and responsibilities:-* The development and execution of business strategy for growth in market share, profitability, and increased efficiency for the Business Support, Contact Centre and Assessment Centre divisions and the company as a whole.* Achieved operational cost efficiencies and economies of scale for the division.* Recruitment, development and engagement of key talent for the largest division within the region. * Ensuring effective succession planning for the division by coaching and mentoring key individuals and initiating personal development plans and talent reviews.* Increasing the companies reputation and service delivery to all customers. Determining the margins for (Preferred Supplier Accounts) PSA's.* Ensuring superior service delivery, "speed to market", and exceeding clients hiring expectations as well as partnering candidates to achieve their employment and career goals.* Achievement of the divisions yearly forecast's, budget's and EBITA margins.* Weekly management steering meetings with General Managers and other direct reports to review, discuss and execute key performance indicators and financial and non financial targets.* Monthly financial and operational overviews with all key stakeholders in the division to ensure business goals are achieved.* Full budget and profit and loss responsibility including monthly board reports.* Debtor's management.* Adherence to legal and company compliance with heighten responsibility for OH&S.* Brand leader and representative. Presenter at internal and external conferences.* Recognizing and celebrating outstanding achievement a quarterly and annual awards.
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Chief Operating Officer Select Appointments And Select AccountancyVedior Asia Pacific Sep 2006 - Jan 2009Capitalizing on my prior background in accounting I gained exposure in the Accounting specialty and re-engineering the Accounting division before it was aligned with New Zealand under one divisional head.
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General Manager Select Appointments Australia (Vedior Asia Pacific)Select Australasia 2004 - 2006In this role I focused on the expansion of the business support office network, which grew from 8 to 17 offices.Year on year sales and EBITA growth as well as over budget achievements.
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Regional Manager, Select AppointmentsSelect Australasia 2003 - 2004Responsibility for the sales growth, profit results and people leadership for the Hurstville, Melbourne, Adelaide, Perth and Canberra offices.
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Hurstville Executive ManagerSelect Australasia 2002 - 2003Achieved record profit in Hurstville. During my time at Hurstville we established revenue streams for the regions of Wollongong and Canberra, which later became stand-alone successful offices.
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Executive ManagerSelect Australasia Sep 1999 - 2001On my return from maternity leave in September 1999 I was offered the role Business Development Manager in Parramatta. In November 1999, I was promoted to Executive Manager.Achieved a record profit in 2001.
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Account Executive - Team LeaderSelect Australasia Jun 1997 - Oct 1998I started by 14 year career with Select, Vedior, Randstad as Account Executive (Recruitment Executive) in the companies Hurstville office and was promoted within 6 months to Team Leader before going on maternity leave.
Marianna Mood Skills
Marianna Mood Education Details
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Australian Institute Of Company DirectorsCompany Directors Course -
InseadOrganisational Leadership
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Tias School For Business And SocietyManagement And Operations
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University Of WollongongAccounting
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Santa Sabina College
Frequently Asked Questions about Marianna Mood
What company does Marianna Mood work for?
Marianna Mood works for The Onset
What is Marianna Mood's role at the current company?
Marianna Mood's current role is Managing Director at The Onset.
What is Marianna Mood's email address?
Marianna Mood's email address is ma****@****.com.au
What is Marianna Mood's direct phone number?
Marianna Mood's direct phone number is +614115*****
What schools did Marianna Mood attend?
Marianna Mood attended Australian Institute Of Company Directors, Insead, Tias School For Business And Society, University Of Wollongong, Santa Sabina College.
What skills is Marianna Mood known for?
Marianna Mood has skills like Auditing, Sales Process, Executive Search, Recruitment Advertising, Recruiting, Management, Contract Recruitment, Strategic Leadership, Organizational Design, Emotional Intelligence, Leadership Development, Permanent Placement.
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