Mariano Lufrano Email & Phone Number

Provincia De Buenos Aires, Argentina

As the Branch Director of the RDP Branch at Willdom, I oversee all operational aspects, including finance, forecasting, and business development. My focus is on ensuring smooth operations, retaining top talent, and creating value for both new and existing clients. I aim to establish the Río de la Plata Branch as a vital part of the Willdom ecosystem, driving sustainable growth and setting the standard for our future success.

Provincia De Buenos Aires, Argentina

- Customer Relationship Management: Serve as the lead point of contact for all customer account management matters, both for clients and developers.- Client and Developer Engagement: Build and maintain strong, long-lasting relationships with clients and developers.- Contract Negotiation: Negotiate contracts and close agreements to maximize profits.- Advisory Relationships: Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.- Solution Delivery: Ensure the timely and successful delivery of our solutions according to customer needs and objectives.- Progress Communication: Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.- Business Development: Develop new business with existing clients and identify areas of improvement to meet sales quotas.- Metrics Tracking: Forecast and track key account metrics, such as quarterly sales results and annual forecasts.- Reporting: Prepare reports on account status.- Collaboration: Collaborate with the sales team to identify and grow opportunities within the territory.- Issue Resolution: Assist with challenging client requests or issue escalations as needed.

Provincia De Buenos Aires, Argentina

- Business Management: Oversee all aspects of franchise operations, including staffing, inventory management, and financial performance.-Operational Efficiency: Implement and optimize processes to ensure smooth daily operations and high levels of customer satisfaction.- Financial Oversight: Manage budgets, control expenses, and analyze financial reports to drive profitability and growth.- Marketing and Sales: Develop and execute marketing strategies to increase brand visibility and sales, including local promotions and community engagement.- Team Leadership: Recruit, train, and lead a team of employees, fostering a positive and productive work environment.- Customer Service Excellence: Ensure the delivery of exceptional customer service, addressing customer feedback and resolving issues promptly.- Compliance: Ensure all operations adhere to franchise standards and local regulations.

Delaware, Estados Unidos

- System Oversight: Supervise the performance and availability of company systems and applications, ensuring optimal functionality.- Team Leadership: Coordinate and lead the operations team to achieve company objectives.- Procedure Development: Develop and maintain procedures and policies to ensure the security and reliability of systems and processes.- Problem Management: Proactively identify and resolve operational and performance issues.- Budget Management: Manage operations budgets, overseeing costs and expenses related to infrastructure and processes.- Interdepartmental Collaboration: Work closely with other teams within the company to ensure effective management and smooth communication.- Continuous Improvement: Implement continuous improvement strategies to optimize operational processes and increase efficiency.

- Financial Management: Oversee company accounts and finances, ensuring accuracy and compliance in financial reporting.- Audits and Control: Supervise internal and external audits, developing internal controls to enhance financial accuracy.- Financial Reporting: Prepare and present financial reports to senior management, providing analysis and strategic recommendations.