Mariano Polanco Email & Phone Number

Miami, Florida, United States

Miramar, Florida, United States

United States

Ft Lauderdale, Fl

Miami/Fort Lauderdale Area

Clothing manufacturer for Spencer’s Gifts, Macy’s, Nordstrom, Macy’s INC brandMaintained Network infrastructure such as Routers, switches, Wireless, access points, and telephony.Implmented Webroot Security to workstations and Servers.Working with vendors on a daily basis.Implemented VLANs to segment the network based on the needs of the businessUpgraded Wireless solution for office and warehouse.Maintained Cisco ASA5510 Firewall to ensure reliability, monitored, troubleshoot, and configured Cisco ASAUpgraded, configured, and deployed new Cisco Layer2and layer 3 switches to replace older SMB switches

Miami, Florida

RMM Software for MSPs in the IT industry offering SaaS to its customersImplemented Kaseya VSA to new customers providing IT Support to small/medium businesses and IT Enterprise environmentsImplemented Acronis Cloud Storage Gateway on CentOS to new customers and setup API integration with Kaseya.Implemented Webroot Security to new customers and setup API integration with Kaseya.Instructed one to many webinars using GoToTraining.

Tampa, Florida

Managed Service Provider providing IT solutions to Financial Institutions troubleshoot MS Exchange 2010/2013, VMWare, MS Office 2010-2016, Deployed VMWare servers for use with Shoretel PBX, also for pen testing and for customers needing a virtualized Environment. Provided social engineering as a method of testing security to financial institutions periodically. Traveled onsite to customers to fulfil their needs, implement new systems, upgrades both hardware and software.Used ConnectWise PSA to create, and work tickets whether assigned or assigning it to myself from the Service BoardsUsed Solarwinds Orion to monitor and detect outages, infrastructure issues for troubleshooting.Used Solarwinds N-Able to Monitor Servers and Workstations

Tampa/St. Petersburg, Florida Area

RMM Software for MSPs in the IT industry offering SaaS to its customersDid Demos of LabTech RMM Software to Managed Service Providers globallyTroubleshoot Amazon AWS Cloud Servers for issues, reporting bugs and working with cloud services to correct known issues in cloud environmentsDid Fast Start Training Sessions and Q and A of LabTech RMM Software to Managed Service Providers globallyCurrently the primary Engineer to setup, and demo Mobile Device Management to Managed Service Providers globally

Tampa/St. Petersburg, Florida Area

• Provided Application support for RMM Software to Managed Service Providers globally• Troubleshoot break-fix issues for RMM software installed on servers via remote tools• Provide support also for 3rd party software such as ESET NOD32 Antivirus and ConnectWise PSA• Handle ticket escalations• Assist partners with RMM Tool configurations and SQL queries• Work ticket queues responding to inbound calls and calling outbound

Oldsmar, Florida Area

Aerospace and Aviation Company (now part of UTC) Worked alongside with Boeing supporting the 787 aircraft project.Supported Enterprise Environment onsite by solving issues to include on-call responsibilities during mission critical outages.Create, disable, and delete Active Directory accounts on Windows Server 2008 as company policy states, creating and modifying Group Policy Objects, Audit file and folder permissions on a monthly, quarterly, and yearly basis as mandated by Sabarnes-Oxley, International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). Maintain and troubleshoot Cisco Layer 2 and 3 hardware infrastructure with provided Enterprise TATACS account. Lead team in migration from Windows XP Pro to Windows 7 to include application testing and installation.Manage all desktop Windows OS in live environment for software revision changes as well as the standard image.Keep Microsoft patching up-to-date with deployed WSUS server and Adobe updating. Act as sole point of support for all issues, from hardware, software, PBX phone systems, network, system, etc… to include Level III.Perform full and incremental backups and recover data using Symantec BackupExec v12 on tape backup unit for taped to be sent for offsite storage.Maintain proper folder structure and naming conventions to identify data and ensure successful and consistent data backups.Create, schedule, and manage all deployments of desktop software.Managed and maintained VPN accounts and RSA SecurID tokens, Identify any improvements to systems, software/hardware, and procedures/operations and coordinate the technical project work through implementation. Document as necessary.Assist in the setup of a Disaster Recovery Plan for entire network and PBX system.Implement the Sophos Laptop Encryption Project locally. Used Solarwinds Orion to Monitor uptime and issues with Cisco Infrastructure.

Dania Beach, Florida

Maritime School for U.S. Merchant Marine, private sector companies such as Maersk, and U.S. Coast GuardDuties include providing desktop support in a helpdesk environment both onsite during work hours and remote after hours. Resolved PC software issues with programs such as Microsoft Office, File Magic, ADP Payroll Software, and proprietary software. Solved PC hardware issues involving system upgrades, replacing damaged peripherals, restoring data, troubleshooting network issues, working with Active Directory which included resetting user passwords, creating and modifying Group Policy Objects and linking them to containers, organizational units, groups, and users whereas needed. Monitored network shared drives, providing support to regional offices, wiring data and phone cables, assisting with server maintenance and Cisco Router configurations. I also assisted with the Implementation if Microsoft ISA Server 2004 as a proxy/firewall solution in multiple sites using site-to-site VPN with IPSec. Created static routes with routing protocols such as EIGRP and RIP, creating, modifying, moving and deleting phone extensions as well as creating, modifying, deleting and resetting voicemail inboxes using Mitel SX200 phone system.

Orlando, Florida Area

Inkjet and Laser Printer SupportProvided 2nd level support for technical support representatives via technical hotline and also supported Lexmark customers in the U.S. and Latin America. Responsible for handling escalated issues and traditional callbacks. Worked directly with product support specialists to gather common problems, complete surveys, and assisted duplicating technical issues that have been escalated. Assisted in the development of the technical library. Continually increased knowledge and troubleshooting techniques for Lexmark inkjet products. Maintained a positive and professional relationships with management, supervisors, call agents, and those associated with the call center.