• Utilized agile methodologies and scrum framework to review enhancements and prioritize sprint backlogs, resulting in improved efficiency and speed.• Translated business requirements into solutions to customize standard business processes, leading to a decrease in customer pain points.• Streamlined the business experience by customizing UI/UX.• Managed rollout plans following best practices, ensuring continuous integration in testing and quality assurance and achieving a consistent approval rate of 95%.• Created dashboards and reports and ensured access to up-to-date insights for strategic decision-making.

• Actively engaged with customers to identify failure points in the provisioning processes of their Dynamics 365 FnO environment and implemented effective solutions which resulted in a decrease in negative feedback.• Collaborated with customers across multiple regions to understand needs and issues, escalated bugs, feature requests, and queries to the product and engineering team.• Tracked and managed support requests; queries and issues to timely resolution via emails, chats and screen share. Achieved 100% SLA goals while documenting all interactions for future reference.• Participated in continuous improvement initiatives, generating suggestions, and problem-solving activities to support teamwork and achieved outstanding KPIs....

• Used critical thinking to break down problems, evaluate solutions and make decisions.• Worked with applicable standards, policies and regulatory guidelines to promote a safe working environment.• Participated in training and other learning opportunities to expand knowledge of the position