Marian P. Email & Phone Number

United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

• Log new requests coming from existing or new clients using CAFM systems such as Urbanise and Concept Evolution• Communicates with clients regarding any work in progress or recommendations given by technicians• Coordinates with Logistics and Procurement Team regarding technicians’ requirement for current and upcoming jobs• Responsible for amending daily schedule of in-house staff for both residential and commercial contracts• Ensures any outstanding collection or payments are done daily for one-off clients and monthly for clients with subscriptions• Collaborates with Management Team by providing feedback regarding operational requirements of the team.

Dubai, Uae

• Records information into the CAFM Evolution System and resolves customer queries and issues• Ensures that the recorded information provided is accurate and updated • Coordinates with relevant department to resolve customer queries and issues• Ensures secured issuance of lock combinations for bank machines • Provides assistance in manpower requirements for DNATA and Emirates Flights for both DXB and DWC airports• Assist fellow Transguard employees in directing their welfare concern to the correct department• Document Incident Reports given by different Business Unit Supervisors • Records Facilities Management Service Requests for clients across the UAE• Up-sell home maintenance and moving services for Transguard Living• Handles reception area and carry out clerical / administrative tasks as needed

Philippines

• Coordinate with Inside Sales Team and help them achieve monthly sales target • Prepare and review sales quotations ensuring that items and prices are correct and required documents are complete• Responsible for the assignment and tracking of all orders• Prepare End of Day and productivity reports• Set up payroll profile of new clients• Interpret site payroll policies and reconcile payroll using SAP and web-based software• Responsible for explaining payroll procedures, practices and policies to managers, supervisors and site leaders• Evaluate efficiency of system upgrades and changes• Analyze procedures and practices to look for effectiveness and opportunities to streamline processes amongst HR, Payroll and other key partners.• Mentor new hires as a Subject Matter Expert in payroll processing and customer service• Collaborate with Quality Assurance Team regarding the progress of new hires

Paragon International Customer Care, Philippines

• Investigate customer disputes pertaining to suspected fraudulent Credit / Debit Card transactions • Reviews duplicate billing and other disputes• Maintaining database of cases under investigation and tracking change in status• Handling queries from internal departments. • Coordinate with other relevant departments to resolve customer issues

Philippines

• Process inquiries sent by customers from USA, UK and Ireland.• Provide movie listings, train times, directory enquiries and other information as requested• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features• Maintains call center database by encoding and updating records• Participate in focus group discussions, leadership seminars and training