Maria Ott Velasquez Email & Phone Number

Brandenburg, Ky, Us

Brandenburg, Ky, Us

Fort Knox, Kentucky, United States

PROGRAM MANAGERDeveloped the Computer System & Blackboard (Bb) Administrator program from the ground up, determining the needs of the college departments and ensuring efficiency across all courses and class loading processes. Tracked and maintained certification for staff personnel at the RRC as well as the USAREC HQ G3 office. Facilitated troubleshooting between all offices and our parent organization, TRADOC. Represented the USAREC command during monthly Blackboard update meetings with TRADOC as well.LEARNING MANAGEMENT SYSTEM (LMS)Provided technical support and troubleshooting assistance for in-house help tickets from students and staff regarding the Blackboard Learn LMS. Logged and tracked requests for assistance using the Bb Help Desk trouble-ticket system in M365 PowerApps. Created course-specific user guides, tutorials, and conducted training sessions for successfully finding and using the Bb Learn LMS classes. Was also responsible for creating or updating online, in-class, and hybrid course material for the RRC regarding Bb training and assisted on other DL training content as well. Was the lead or participated in the functional testing of courseware on the LMS’s development and learner-facing environments. Developed and uploaded eLearning SCORM courses to the Bb Learn LMS, and advised the Training Development and DL teams on ways to optimize courseware for appropriate students.KNOWLEDGE MANAGEMENT & ARMY MICROSOFT 365 (A365) TECHNOLOGY SPECIALISTBuilt numerous SharePoint lists for various departments. Developed complicated workflows for multiple departments using A365 Power Automate application and maintained them as change requests arose. Worked with the JSON language, nested items, filter queries, order by operations, and various other actions for improving efficiency and organization of workflows. Built multiple PowerApps for departments to simplify, organize and process information as well.

Louisville, Kentucky Area

Designed the company's website, social experience, and training applicatons using Wordpress and various plugin software. Customized much of the site using HTML, PHP, Javascript, and CSS snippets. Extensive knowledge in developing and maintaining LearnDash LMS course material for coaching, faith-building, and self-development content. Create monthly material for aiding women's journeys for growth, such as prayer journals, training workshops, coaching programs, and more. Transformational coach and mentor leading women to building upon their relationship with Jesus Christ to grow stronger in their faith and connections with other Christian believers.

Fort Knox, Kentucky, United States

PLANNING AND COMMUNICATIONSPlanned and executed project management activities from initiation to the closing of all IT projects, ensuring practicality and employability in support of the Command’s goals, policies, directives, and mission requirements. Analyzed integrated systems, software development, database administration and customer support into the planning of every project. In addition, managed project scope, manpower resource requirements, balanced risk, budget, communication plans, quality of every moving part, and ensured projects executed within time constraints.PILOT AND PROOF OF CONCEPTOrganized statistical reports, charts, and graphs for use in making decisions, monitoring programs, and creating presentations to accomplish Early User Testing (EUT) programs prior to field distribution ensuring IT installs did not negatively impact mission responsibilities of Command Recruiters. Monitored, planned, and tracked milestones and deliverables for the testing of application and update implementations as well as upgrade launches to the field.SYSTEMS, ANALYSIS, & MEASUREMENTSOrganized, planned for, and developed projects and workflows using Microsoft Project and Visio programs as well as Agile, Scrum, PMP, Kanban, and Project Management BOK methodologies. Utilized standard enterprise project management processes and applied Business Analysis and Essential Competencies and Concepts in Business Analysis processes as well.SPECIALIZED EXPERIENCEResolved routine & non-routine problems, questions, or complaints for Early User Testing projects for security updates and program upgrade installations. Conducted After Action Review evaluations of support to determine the quality of services & customer satisfaction. Recommended procedural changes based on customer need or changes in policy and/or regulation. Also developed and managed division SharePoint pages through html, web parts, & libraries & lists to keep the field abreast of current projects worked.

Fort Knox, Kentucky, United States

PLANNING AND COMMUNICATIONSPlanned and executed project management activities from initiation to the closing of all IT projects, ensuring practicality and employability in support of the Command’s goals, policies, directives, and mission requirements. Also, analyzed integrated systems, software development, database administration and customer support into the planning of every project. In addition, managed project scope, manpower resource requirements, balanced risk, budget, communication plans, quality of every moving part, and ensured projects executed within time constraints.

Fort Knox, Kentucky

MYERS-BRIGGS & TAIS CERTIFIED COACHINGConducted individual performance coaching using MYERS-BRIGGS & TAIS inventory in Leadership Development & Performance Enhancement for all leader courses taught to RRC students. Prepared and maintained case files on each participant in the ALP program; also, tracked development plans for each ALP participant in an automated training database and participated in, and/or conducted supportive follow-up (individual or group) coaching.TRAINING INSTRUCTOR & LESSON PLANNINGTRAINING: Adaptive Leadership, Mission Essential Communication, Mental Toughness and maintaining resiliency during times of major turbulence, Integration into USAREC for Recruiters, Reception and Integration for incoming Station Recruiters, Risk Reduction tools, Tactical Awareness, Team cohesion and collaboration, Field Sustainment Training. -Developed and evaluated new presentation material including lesson plans, training texts, scenarios, interactive instructional instruments, handouts, vignettes, and educational theories and practices presented in each recruiting course. Performed quality assurance on all materials used, for educational, technological, and regulatory relevancy. Facilitated and conducted presentations to over 2,000 U.S. Army Recruiting Command (USAREC) Soldiers, students, and civilian employees a year using psychodynamic processes.BLACKBOARD ADMINISTRATOR & INFORMATION TECHNOLOGYResponsible for configuring, maintaining and overseeing the Blackboard application and environment pertaining to the OCP ALP batch created users, courses and enrollments. Provided technical assistance in the following programs: Adobe Acrobat Pro/DC, Microsoft Office, Excel, PowerPoint, and Word. Supported computer, printer and scan setup troubleshooting for OCP-RRC office personnel, including Smart Ink television connections with projectors and computer troubleshooting, and wireless microphone audio systems.

Fort Knox, Ky

COMMUNICATION MANAGER/ PUBLIC AFFAIRS OFFICERManaged and maintained all public media branding output for U.S. Army public partnership outreach program designed to engage and present a positive Army image in the public domain. Provided timely social media strategy and campaigns based on monitoring internet trends. Maintained quantitative analytical data monthly that validated the program’s effectiveness; Facebook fan base up 24% with over 10000 fans to date, Twitter followers up 1111%, YouTube’s performance up by 45.2k% and the program’s overall number of subscribers rose 10.7k%. Represented Army messaging and branding during meetings and conference calls, with local and national events and at job fairs alongside major Army stakeholders: US Army Recruiting Command (USAREC), US Army Cadet Command (USACC), and the Army Marketing and Research Group (AMRG). Attended Cadet Summer Training events, such as Leader Development & Assessment Course (LDAC) and Leader’s Training Course (LTC), to represent the PaYS program and its benefits. Interacted as a participating member of an Army G1 level Fusion Cell representing the program during teleconferences with Soldiers: Soldier for Life (SFL), Army Continuing Education Services—Installation Management Command (ACES-IMCOM), Army National Guard (ARNG), Department of Labor (DOL), Private Public Partnership (P3), Human Resources Command—Public Affairs Office (HRC-PAO), Human Resources Command—Transition Division (HRC-TD), Military Spouse Employer Partnership (MSEP), Office of Personnel Management (OPM), Office of the Secretary of Defense—Reserve Affairs/Hero 2 Hired (OSD-RA/H2H), Army Transportation Corp, and the Veterans Affairs office (VA).

PROGRAM MANAGER Coordinated and managed the internet, social media webpage content, activities, programs and projects for USAREC social media efforts for over 1600 Brigade, Battalion, Company and Station Facebook pages within the nation, thus, providing guidance, interpretations, training and/or briefings.RESEARCH Researched, created, and disseminated sensitive, critical and complex information on the web site for both internal and external publics. Inspected and enforced current proposed policies and regulations pertaining to Social Media updates/changes to Advertising and Public Affairs (AandPA) personnel and U.S. Army Recruiting Senior Leaders.TEAMWORK Cross-trained in multiple divisions within the office, thus creating and editing nation-wide distributed Recruiting Publicity Items (RPIs), and doing the editing, layout and design of internal and external media communications using Adobe InDesign CS5.5/6. Additionally, re-developed the Family Resource Guide, Warrant Officer Fact Sheets, Photo Management Database, and various advertisement images and documents. COMMUNICATION Facilitated strategies to inform and educate the general public using USAREC web site and other electronic and print mediums, including the Recruiter Journal (RJ) magazine. Assisted with writing and proofreading articles for the RJ, as well as wrote monthly articles relating to Social Media.ADMINISTRATION Created a database to consolidate the workload for A&PA personnel across the nation when submitting inspection results and other tasker documents. Moreover, I managed the social media section on the G7/9 collaborative Microsoft SharePoint software hosted online, updating calendar events, inspecting and approving documents A&PA personnel uploaded for my review, and uploading and editing training materials.REGULATIONS Wrote and modified field taskers and USAREC policies in regards to social media, directed from the Commanding General (CG), to the Recruiting field across the nation.

Elizabethtown, Ky

COORDINATION – Supervised and coordinated clerical functions for TCS, a substance abuse counseling service. Responsible for pre-screening qualified counseling personnel, medical technicians, and prospective clients. Coordinating training sessions and counseling classes was a daily function as well.ADMINISTRATION – Organized, directed, reviewed pay records, files and organized the same. Maintained all appointments and scheduling while protecting sensitive information as well as personnel records for all clients. I also sustained supplies and ordered when stock was low.REGULATIONS – Composed, typed, and disseminated letters, memorandums, and messages to appropriate sources such as Justices and marketing clients. Reviewed, revised, and initiated procedural changes for the office according to laws and regulations. In addition, analyzed transaction reports and closed daily financial counts. [Three month contract.] Mr. Towns hired me for a short period to help organize his office and build his website, adding various modules and components in the Content Management System that I uploaded to his web server. I also designed his logo using Adobe Illustrator CS5.5.

Fort Knox, Ky

RESEARCH – Served in a primary collaborative role with military and civilians of Lockheed Martin using OTB and OneSaf electronic simulation models (virtual environments) to gather, input, and analyze data that affected the build and design of future technology and submitted results to supervisors. Provided assistance in the development of Tactics, Techniques and Procedures (TTPs) as they pertained to the force integration and fielding of new armored and cavalry vehicles. [One month contract].

Fort Knox, Ky

ADMINISTRATION – Planned and executed assignments to improve the efficiency and productivity of the organization, which included producing a wide range of documents and deadlines in maintaining, coordinating various actions, and preparing associated forms and packets. These forms were Leave Earning Statements, Request for Leave DA Form 31, Request for Personnel Actions DA Form 4187, awards, daily/weekly status reports, and memorandums used in support of 300 military personnel assigned or attached to the Medical Holding Company. Also reviewed incoming correspondence, directives, and mail for proper distribution. Another responsibility of this position was to keep the Records Management (Data Base) up to date, however, the Soldier profile system set in place was lacking. Therefore I created a Microsoft Access database in order to computerize the record management for Soldier profile information that the entire office was able to access. [Contract ended]

Fort Knox, Ky

PROJECT LEAD – Managed and coordinated the vaccine activity for the Northeastern Region of the United States, providing guidance, interpretations, training and briefings on current proposed policies pertaining to Bio-immunizations to key personnel and officials. TEAMWORK – Cross-trained in many aspects of the Plans, Training, Mobilization, and Security office in order to take on more responsibilities as staff changes occurred. As part of the addition in responsibilities, I trained and integrated new employees for the outlining medical facilities on Fort Knox as well.COMMUNICATION – Collected, evaluated, published and disseminated reports regarding Anthrax, Smallpox, and other Bio-defense issues to regional health organizations within the region. Thus, I tailored and presented standard Anthrax Vaccine Immunization Program (AVIP) briefings and presentations too.ADMINISTRATION – Assisted with the application of management analysis technical techniques to maintain manpower data and review of operations in order to improve the efficiency and effectiveness of the operations and office management. In addition, composed and typed letters, memorandums, and messages to appropriate sources within the chain of command.REGULATIONS – Reviewed and interpreted department of defense (DOD) and service regulations, directives and instructions for the region, based on Anthrax and bio-defense requirements. One of my responsibilities included overseeing medical personnel credentials within the hospital therefore; I audited supporting documents for validity and accuracy, detected discrepancies, and enforced proper up-to-date credentials according to regulations and law in quarterly inspections. [Contract ended]

Radcliff, Ky

As part of my Senior high school co-op class, I worked as a bank teller at FKFCU. I monitored and processed all account financial transactions related to members. Updated member profiles and facilitated clerical transactions involving Certificate of Deposit (CD), money orders, official checks, and Automated Teller Machine (ATM). Accountable for daily closed balances for self and other tellers who needed assistance. Aided supervisor in changing discs within ATM machines and with closing and opening balances for the vault.

Bachelor'S Degree, Business Administration And Management, General, Gpa 3.98

Activities and Societies: Graduated with high honors of Magna Cum Laude; Received all A's throughout the bachelor's course of study..

Associate Of Arts (Aa), Liberal Arts And Sciences, General Studies And Humanities, 3.62

Activities and Societies: Graduated with honors of Cum Laude.Areas of Study include: Principles of Marketing Principles of Management.