Maria Pace Smith, Pmp Email & Phone Number

Erie, PA, US

Erie, Pennsylvania, United States

• Oct 2021- Dec 2024 - Senior Project Manager for a Health Care Payer. (took leave Jul-Oct in 2022 to move)
• Managed multiple concurrent healthcare data and system implementation projects with budgets exceeding $500K utilizing both waterfall and agile methodologies.
• Removed barriers with integration into legacy system and negotiated 10% cost savings with vendor.
• Collaborated with cross-functional teams and vendors to define requirements and scope; created comprehensive test plans to validate data accuracy for health care providers while balancing project resources and budgets.
• Led the feature definition process for multiple high-visibility infrastructure projects across five product teams, using MS ADO and a Kanban approach. Achieved a 20% increase in user story completion within six months.
• Guided business user requirements, optimally managed resources, and removed blockers within Infrastructure Engineering to ensure successful delivery of products and initiatives. Oversaw a budget exceeding $10M.

Tulsa, Oklahoma Area

• Led a team of twelve project managers and cross-functional resources, managing a comprehensive portfolio of banking projects for Commercial, Consumer, Treasury Services, and Mortgage business units.
• Directed vendor management, provided mentorship to project managers, defined program resource needs, and effectively allocated resources to meet project goals. Proactively mitigated program risks by analyzing financial.
• Managed critical path items for interdependent projects, securing alignment with the project sponsor to ensure the business unit was prepared for task buildout and testing, keeping the projects on time and within budget.
• Oversaw the implementation of a $7M Treasury Management software system, ensuring on-time, budget-conscious project completion and provided oversight to the Quality Assurance team, focusing on quality standards and.
• Implemented Planview within the PMO and developed new financial templates for enhanced project financial tracking.

Tulsa, Oklahoma Area

• Apr 2017, Hewlett Packard Enterprise merged with CSC Corporation to form DXC Technology.
• Led infrastructure deployment across 100+ sites, managing multi-line service operations and directing a team of sixteen delivery resources.
• Ensured seamless end-to-end project execution with a project revenue of $6.9M and $50M in annual service operations.
• Established and led PMO governance, driving projects to consistently exceed performance benchmarks.
• Enhanced operational efficiency, resulting in improved service quality and customer satisfaction.
• Fostered strong client relationships through proactive communication, comprehensive reporting, and precise status tracking, contributing to trust and long-term collaboration.

• Hewlett Packard divested it's Services Business to Hewlett Packard Enterprise in Nov 2015.Hewlett Packard Enterprise Services merged with CSC Corporation to create DXC Technologies in 2017.
• Directed a team of 40 program and project managers, overseeing a $225M+ annual portfolio of global infrastructure projects, ongoing services, and strategic initiatives. Guided cross-functional teams to drive impactful.
• Collaborated closely with sales and executive management to define requirements for new business opportunities, ensuring alignment with organizational goals. Enhanced portfolio performance through effective forecasting.
• Led vendor management processes and developed Rough Order of Magnitude (ROM) estimates to support diverse projects, ensuring precise resource allocation and budget adherence.
• Designed and implemented a Cloud Storage Program that generated $1.5M in annual revenue. Also spearheaded the creation of a Service Request Management system that reduced costs for P&G while establishing foundational.

• Site Service Leader (Snack & Beverage & Wal-Mart Sites)
• Supervised overall operation of IT infrastructure including WAN/LAN, 1800 workstations, IT-related support and infrastructure projects for the Wal-Mart Sales office and seven S&B plants throughout the country. Managed.
• Spearheaded deployment of 5-year IT plan including staffing, infrastructure, hardware/software upgrades, application deployment, and end-user training programs for all sites.
• Developed Call Center and supervised Call Center staff serving 350 P&G users working with Wal-Mart.
• Led migrations for those users without downtime improving user productivity 95%, reducing support calls by 50% leading to $50K reduction in support costs and a 4.7 customer satisfaction rating.Special Assignment.
• Led team that developed policies, processes and procedures for call center technologies, implemented and conducted training classes for call center agents. The success of this project led to the transition of all NA.

• Account Manager - Senior Consultant, P&G Team Leader Jun 95 to Mar 97
• Managed six consultants on-site at P&G while providing project management and call center leadership to P&G.
• Deployed software and hardware for 650 Human Resources users. By recognizing unique user needs, improved productivity of group by providing training in new operating system and key business applications.
• Implemented financial controls that resulted in $50K of savings annually vs. $35K department objective.Consultant - P&G Call Center Leader Jan 95 to Jun 95
• Prioritized work and managed efforts of six technicians on the P&G Help Desk for 2K users.
• Implemented work processes and Service Level Agreements (SLA’s) to improve Call Center response time by 15%.

• Performed billable consultant services to develop and program applications to meet customer business needs.
• Developed training materials and trained clients using their applications.

Mis, Business

High School Diploma