Michael Brown Email & Phone Number

Summerville, SC, US

Charleston, South Carolina, United States

As an Independent Consultant for Navy Federal Credit Union, I design customizable product operating models that align organizational objectives with agile methodologies to enhance efficiency and adaptability. Through detailed observations of team practices, I identify process gaps and develop targeted training and remediation plans to address challenges.

Charleston, South Carolina, United States

At GEICO, I served as an Enterprise Transformation Coach and Manager, driving innovation in product management and Agile/Kanban delivery coaching. I established a dedicated coaching organization to enhance product management practices, developing and implementing a robust product operating model to help leaders define services and align strategy with.

Richmond, Virginia, United States

At Anthem Inc., as Senior Product Manager, Product Lead, and Business Relationship Manager from 2021 to 2022, I optimized provider and member support through strategic management of Pega CRM products, including customer and provider service desktop applications. By delivering seamless omnichannel experiences, I improved service efficiency. I supported.

Richmond, Virginia Area

As Senior Product Owner at Anthem Inc. from 2018 to 2020, I facilitated discovery and elaboration sessions with business teams to create tailored solutions and establish clear success metrics. Acting as Product Owner for the Anthem Health Guide, I collaborated with application teams to refine and enhance product offerings. I integrated AI, clinical data.

Richmond, Virginia Area

As Product Owner/Business Analyst II at Anthem Inc. from 2015 to 2018, I conducted root cause analyses to optimize recovery processes, documenting enhanced workflows and establishing cohesive policies. Leveraging business analytics and process evaluations, I ensured the accurate validation of overpayments, improving financial accuracy and efficiency. I.

Richmond, Virginia Area

As Performance Quality Analyst II at Anthem Inc. from 2014 to 2015, I led a team of auditors on complex projects, providing guidance as a Six Sigma advisor to management to drive improvements in operational efficiency and quality. I identified key training gaps and developed targeted training programs within a cross-functional environment, ensuring staff.

Richmond, Virginia Area

Provide technical direction, guidance and resources to claims and customer service associates on a day to day basis. Served as a first line resource for operation associates for workflow and technical related processes. Provide operational training in a one on one and classroom setting. Proactively identify opportunities for improvement in training and.

Richmond, Virginia Area

Customer Service- Answer telephone inquiries for call center for both members and providers. Consistently provide a professional and comfortable experience for members and providers. Excelled in National Accounts teams. Extensive knowledge in Consumer Driven Health Products in both Local and National environments. Send written responses to email and paper.

Richmond, Virginia Area

Answer inbound telephone inquiries from Medicare beneficiaries with a wide variety of questions including claims, appeals and general coverage information. Provide answers and/or resolve customer issues in a time efficient, professional and courteous manner. Work on a team to reach goals and expectations of beneficiaries and Centers for Medicare and.