Maria Paz Ramírez T. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

In my current job role, I am conducting in-depth interviews, remote and moderated user testing, and analyzing user experience metrics to enhance the PTV website, app, and future Transport Victoria website. I collaborate with product owners to align design initiatives with business objectives and project priorities. I present research findings and design proposals clearly and diplomatically to increase team understanding and innovation. Additionally, I create wireframes, prototypes, and user flows to visualize and iterate on design concepts. I navigate technical and system constraints to guide the team towards optimal design solutions, optimizing the user experience of digital products to prioritize user satisfaction.• Provided valuable insights from user interviews to inform product improvements.• Demonstrated proficiency in user research, wireframing, prototyping, and user flow design.• Enhanced PTV website and app through rigorous user research by aligning with user needs.• Praised for presenting well-researched ideas, leading to innovative, customer-focused solutions.• Led UX research initiatives to significantly improve customer experience on PTV website and app.• Influenced product development functions and roadmap, especially for myki information and functionality on future transport website

Melbourne, Victoria, Australia

Throughout the length of this project, I established a talented team, including a textile designer, psychologist, writer, production coordinator, and business expert, to develop a new version of Toi. I performed user research through interviews, diaries, and surveys to gather feedback and iterate on design improvements. I ensured all activities, deadlines, and production units met grant application requirements within time and budget constraints.• Secured FONDART grant to design and validate Toi by managing grant's budget, deadlines, and production targets.• Developed Toi to help kids and adults develop emotional skills, from prototype in 2018 to market-ready product in 2023.

Santiago, Santiago Metropolitan Region, Chile

While in this role, I executed strategic design consulting projects across various government sectors and industries, focusing on fostering client relationships and trust. I coordinated in-depth research, project management, and service design to establish a new customer relationship model for Consorcio. Additionally, I provided mentorship to global public health teams as part of a renowned innovation capacity-building initiative. I employed service design thinking methods to support clients in achieving their business objectives.• Analyzed current after-sales service model for Mercedes Benz operators to co-create digitally enhanced future service journey through innovative design strategies.• Co-created a tool to assess digital user adoption for ChileAtiende services for maximize user engagement and internalization with a specific focus on gender inclusivity.

Santiago, Santiago Metropolitan Region, Chile

Playing an active role in the development process, identified and addressed inefficiencies in the certification course interface for BCI bank executives, providing targeted recommendations for improvement. Spearheaded the planning and testing of SCORM-compliant solutions to enhance course delivery and functionality. Conducted comprehensive user research through interviews with Banco BCI employees, leveraging insights to shape design decisions and establish system requirements.- Assessed and selected optimal decision tree logic options tailored to each specific case within the course.- Served as the primary point of reference throughout the system project, offering strategic guidance and support during decision-making.

Santiago Province, Chile

As a team lead, I facilitated collaboration among scientists, engineers, and designers to cultivate a culture of user research and refine design processes. I elevated our strategic vision and spearheaded the creation of a new design system for clinical and patient portals. Additionally, I led the design team to foster professional growth and ensure alignment with project objectives.• Established and executed product discovery process for clinical products to boost efficiency and effectiveness in product development.• Strategized and implemented user research activities, including interviews, user testing, and prototyping to incorporate insights into design enhancements.• Translated design concepts and outcomes into language accessible to science-based audience by facilitating better understanding and collaboration across disciplines.

I led a UX team focused on smart cities, agriculture, and mining sectors, fostering a cohesive vision and standardized methodologies within the practice. Collaborated on defining UX processes tailored for intricate IoT products to ensure alignment with project complexities and user requirements. Led user research initiatives during the continuous discovery phase and collaborated on product strategy for digital products in smart cities through user research and co-design workshops with stakeholders. Organized and conducted field research for Arica's on-demand transport system proposal.• Initiated and crafted Muvio, software utilizing telecom operational data to analyze historical city mobility patterns, essential for transport planning.• Designed low and high-fidelity prototypes for digital Smart Cities products.• Executed design discovery and delivery tasks across three distinct product teams.• Organized first screening of Design Disruptors documentary for 300 individuals at Telefonica precinct.

Santiago De Chile

As a user experience consultant, I oversaw the execution of user testing protocols and conducted in-depth interviews to gather critical user insights, which informed design decisions. Additionally, I was responsible for creating interaction maps and overseeing the execution of visual design projects, which included art direction and the development of user interfaces.• Boosted design consultancy skills by delivering presentations to clients including government.• Conducted heuristic evaluations and benchmarking to identify usability pain points for design enhancements.

Budapest

During my time at Prezi.com, I collaborated closely with UX researchers to introduce new features aimed at enhancing the experience for first-time users, such as PowerPoint import and integrated Google search in the right panel. Additionally, I advocated for the implementation of reactive panning to make object movement easier within the zoomable interface, ensuring smoother navigation and interaction for users.• Revamped main user interface of editor by ensuring compliance with UX and UI standards.• Worked on first time user experience and PowerPoint import features. • Led Spanish webinars to broaden and engage user community.

Milan

As a passionate learner and interaction designer at Habits Studio, I had a great experience working on an interactive prototype for Open Mirror: an oval-shaped mirror to reflect itself, decorate the home and listen to music.• Product design, code and interactive prototype.• This project was featured in The Future in the Making exhibition in the Milano Design Week 2012.

Ma In Interaction Design At Domus Academy, Milan, Italy. Graduated With Distinction., Interaction Design, User Experience, Interfaces

Activities and Societies: Bursary provided by the Commune di Milano through MIND talent proyect. (MIND, Milan International Network Design).

Ingeniero En Diseño De Productos, Diseño, Investigación, Materiales, Comercial

Education record