In the role of Delivery Manager for George.com, I was responsible for the Project/Programme delivery of the Scrum teams.The Programme team was including 2 to 3 Scrum teams in different periods. On daily basis I was working mainly with the Scrum Masters, Solution Architects, Technical Leads, Programme Manager and Product managers (client side).As part of my job, I was doing the following (but not only) activities:- Monitoring the Sprint and Release progress- Manage dependencies, risks, issues- Work with the Technical leads to define/improve different processes related to the delivery- Release management - organize, coordinate, monitor the release process- Support and coordinate cross-team projects including 3+ teams in different countries- Monitor & Maintain KPIs data- Status Reporting to Isobar Commerce management team- Weekly Status updates to the client

In Abilitics I have participated as Project manager/Business Analyst in the successful delivery of software projects for Vivacom, ProCredit Bank, C3i, Clarity International, The Cardea Group (USA), VM Finance group and other.My main responsibilities include:• Manage scope, time and budget during the delivery process; • Manage end-to-end the process of projects delivery – planning, business analysis, solution architecture, development, quality assurance, training;• Understand business needs and creating business requirements/functional specifications, user guides;• Train business and power users how to use the delivered software;• Oversee and lead project team members;• Identify opportunities to grow total account value through proactive client relationship building; • Participate in pre-sales and sales process, preparations of proposals.

Participated as Project manager/Business analyst in the delivery of web sites, facebook promo applications. Main responsibilities:• Manage the process of development of new websites, Facebook applications/games, changes of existing websites.• Analysis of business requirements, create project documentation and manage the delivery process.• Daily communication with clients, end-users.• Support activities

In Credibul I started work as Customer case specialist and growth to Risk analyst in Credit Risk department. During this period I improved my analytical, technical and communication skills.Risk analystCreating reports to company management for monthly committees using MS Excel and MS SQL (development of needed queries); Create specific reports for the needs of Collection and Legal departments;IT HelpdeskSupport end users in any issues with CRM, internet connection; Create users account in CRM; Configure mail accounts, internet, printers etc; Testing CRM when a new version is delivered.Customer care specialistAnswer to incoming calls by customers, partners; Perform client satisfaction campaigns by phone calls.The company was part of the Societe Generale group.