Maria Phillpotts Email & Phone Number

New York, New York, United States

New York, New York, United States

• Establish KPIs focused on the delivery of growth reports to clients, leading to a 36% enhancement in customer satisfaction.
• Consistently assess and enhance the analytics strategy for more than 3,000 clients to respond to evolving business dynamics.
• Collaborate with internal data strategy and governance teams to develop KPIs focusing on data quality and innovative data collection formats.
• Generate detailed monthly, quarterly, and annual growth reports for 21 Customer Success Managers across the USA and EMEA regions.
• Craft customized thought leadership content for five clients, enhancing their competitive edge and fostering trust and credibility with their target audience.

• Utilized KPI metrics to address bottlenecks and concerns through insights gained from customer behavior trends, resulting in a 17% increase in registered users within six months.
• Systematically monitored and measured KPIs to enhance customer experience, yielding a 59% increase in customer retention over a twelve-month period.
• Created a range of strategic initiatives that effectively conveyed competitive advantages, each accompanied by comprehensive recommendations to maximize ROI.
• Established KPIs to track and monitor effectiveness of digital marketing campaigns and communicated their financial impact to senior executives.
• Collaborated with cross-functional teams to identify, develop, and refine products aimed at optimizing service utilization and improving customer satisfaction.

Jamaica

• Defined KPIs for a sales team of five to assess alignment with predetermined performance objectives, achieving an average of 550 units and an 8% market share over a four-year period.
• Utilized data to gain deep understanding of customer preferences, leveraging this information to tailor marketing campaigns, enhance product offerings, and effectively meet customer needs, thereby building enduring.
• Meticulously maintained a comprehensive record of current and prospective clientele within the CRM platform to strategically guide sales processes.
• Monitored market trends and conducted detailed analysis of competitor research data to evaluate profit margins, sales discounts, and pricing strategies.
• Developed KPIs aimed at minimizing holding costs and optimizing inventory turnover efficiency, achieving a 98% product availability rate.

Jamaica

• Collaborated with 12 KPMG partners to oversee project execution for 120 proposals annually across nine sectors.
• Conducted detailed analysis of the scope of work outlined in RFPs and worked with cross-functional teams to gather relevant information, ensuring compliance with bid requirements and KPMG brand standards.
• Monitored and reported on proposal activities to offer strategic account management support across five KPMG International member firms.
• Assisted in coordinating logistics for three annual IFRS events, two webinars, and ten town hall meetings.

New York, New York, United States

• Conducted extensive research on trends to develop cutting-edge marketing strategies and thought leadership initiatives for 25 clients.
• Developed and managed media database containing 3,000 reporters, and edited press materials distributed to targeted audience.
• Tracked media exposure and produced regular reports for 11 high-net-worth clients.

New Jersey, United States

• Aided in initial strategic planning during the company’s start-up phase.
• Built and maintained company spreadsheets detailing potential projects and ideas.
• Synthesized meeting notes to identify objectives, delegate responsibilities, and analyze decisions.

New York, New York, United States

• Participated in client promotional activities including meeting with major media outlets such as MTV, BET, Paramount Pictures, and Disney.
• Prepared promotional packages for three clients.
• Maintained database for clients and related campaigns.
• Researched film reviews and other media outlets to find coverage on company projects.

New York, New York, United States

• Assembled financial portfolios distributed internally and externally for five high net-worth clients.
• Conducted research on securities to be entered into a database for quick retrieval.
• Utilized Bloomberg terminal to gather data for financial advisors to prepare for client meetings.

Master Of Business Administration - Mba, Marketing Analytics

Bachelor Of Science, Business Administration And Management, General

Honors: Academic/Athletic Scholarship (maintained from 2005-2008) Dean’s List: Fall 2005, Fall 2006, Spring 2007, Spring 2008, Fall 2008