Lead Developer Azure Services, Americas, CSS, Microsoft.Technologies: Developer portfolio (Azure DevOps, Azure Communications, Azure Storage, Azure Monitoring, Web Apps, Visual Studio & Languages, Edge, App & Services Dev). Global lead for Web Apps and Delivery Excellence.

Led the Amercias escalation team for Developer support, responsible for supporting IIS, ASP.Net, BOT Services, GitHub Enterprise, and Visual Studio App Center. Developer Incubation Technologies Delivery lead. LATAM Outsourcing lead for local language support (Spanish & Portuguese)

Responsibilities include leading a team who delivers critical Services to Microsoft field resources supporting Enterprise customers; vendor relationship and management; continuous service improvements and growth of services, while ensuring Customer satisfaction. • Accountable for Service(s) delivery to Americas (US, Canada and South/Central America) Enterprise Services organization• Global Service owner • Stakeholder engagement with Americas Services Leadership• Globalization & Centralization of Service Centers • Piloted & released new services• Financial responsibilities related to Budget, Capacity planning, and service results • Vendor management for staff of 150 vendor resources across multiple countries

Led a high performing team of 19 Escalation Engineers who provided Windows support to Enterprise customers in North America, and filed Windows bugs and Design Change requests with the product teams.• Crisis/Escalation management, including executive level critical situations.• Strong partnership with Windows & Azure Product teams• Readiness lead for Windows 8 release• Support Project lead for Windows Intune - Dec 2011

• Responsible for the support of Windows Networking technologies to all North America IT Professional customers• Led 4 vendor teams of 70 support engineers, and 4 team managers who provide technical support for Networking.• Expert knowledge of working with outsource partners effectively in regards to daily operations and support, partner readiness, forecasting headcount, managing budget and planning. • Project lead of the largest deployment of the call back model - 450 engineers deployed in Oct 2008 • Windows Server 2008 and Windows 7 readiness lead for Outsource partners - 450 engineers• Managed migration of outsourced support between 2 vendors

• Led a team of 17 security support engineers who provided enterprise support for security issues. Partnered closely with the Microsoft Security Response Center on security update releases• Global Support Project Manager, Beta Manager & Readiness manager for Forefront Client Security Ver 1.0 launched in May 2007 - Product readiness and release manager. Ran 4 worldwide beta programs• Global Project Manager for Security Health Check Version 3.0 - pro active offerings that included on-site and remote deliveries • Global Security training lead. Published monthly Security readiness newsletters.

• Launched the security support team at Microsoft in 2003• Support lead for critical security bulletins. Participated in Microsoft emergency response for virus outbreaks. • Dedicated Microsoft support security contact for Citigroup.

• Launched the Asp.Net support team to support Visual Studio .Net 1.0 launch. Hired a team of 8 full time staff and 25 Contingent staff• Partnered with the Visual Studio.Net product team on bugs

• Provided third tier IIS support for Enterprise customers.

• Developed a web site http://www.travelocity.com/vacations (Version 3) [Cold fusion, Oracle]• Awarded the “Pyramid of Gold” award for this effort.

• Worked on the LNP (Line Number Portability) project. [Java, Unix]

• Developed web sites for Corporate customers. [IIS 3.0, ASP, SQL Server]

• Network Software Development and Support [Java, C]