Customer Consultant
Dixons Carphone
Birmingham, England, United Kingdom
After starting to work as a Customer Consultant full-time, I was given extra responsibilities, to coach and develop a possible career progression.My role has entailed: planning the store's rota, submitting the weekly payroll and ensuring the correct wage payments for my colleagues; overseeing product recalls, returns and device repairs; carrying out regular audits of all store stock; undertaking cash transfers and filing the lodgements for monthly banking; and lastly, ensuring compliant selling through monthly observations.I am accustomed to safely de-escalating conflict that might arise between colleagues and customers: thanks to my calm and assertive demeanor and my expert communication skills, I am able to influence others’ behaviour and successfully manage any potential conflict before it erupts.I have single-handedly supervised the training of not only the new Carphone Warehouse sales manager but also colleagues transferring from different branches; I take pride in providing personalised support to guarantee improved performance from all individuals, while also holding everyone, myself included, to the same high standard.I am well-known for always holding out a helping hand to my colleagues and treating my team with respect and trust: I am genuinely committed to their professional and personal growth, as I aim to create a safe and relaxed environment, where each one of them is valued and everyone is held accountable, to the overall benefit of the team.