Maria Castro Email and Phone Number

− Conducted an end to end review of Account Closures performed within Consumer Banking, focusing on CDs, Credit Cards, IRAs, and DDA aimed at optimizing and identifying gaps in current processes− Interviewed Subject Matter Experts and communicated with internal stakeholders throughout the project− Created and updated process maps for various groups across the Consumer sector− Analyzed Account Closure Reasons and Complaints Data− Created and Maintained a list of Observations and Recommendations given to the groups at the end of the project− Established and shared a timeline of next steps to complete the project with project manager