Maria Segal Email & Phone Number

Тель-Авив, Тель-Авивский Округ, Израиль

Petah Tikva, Center District, Israel

- Identifying, developing, creating and implementing customer care quality processes and procedures;- Measuring the quality of service of customer interactions;- Map the need for training and onboarding programs;- Analyzing customer care metrics;- Monitoring customer service performance on the agent and team level;- Create reports that reflect customer care performance and presenting them to management;- Participating in calibration sessions to maintain consistency in internal evaluations.

Petah Tikva, Center District, Israel

- Providing investigation and knowledge assistance to the customer care associates, help selling the solution to the customers;- Taking supervisor calls and chats;- Discovering and reporting mass issues; coming up with creative solutions on the spot; - Communication with other departments to expedite and solve customer’s issue;- Creating and maintaining coaching program for the new and advanced associates: teaching how to use the knowledge base and customer care best practices;- Provide reports and statistics data to the management;- Spotting the gaps in the procedures and knowledge base, working closely with knowledge and tech team on improving the flows.

Petah Tikva Area, Israel

Remote

- Support and develop the cohort advising program 120 Credits;- Create curriculum for EducationUSA cohort programs and update presentations for use online or in centers;- Schedule and conduct seminars, webinars, and workshops;- Implementing online platform for programming;- Recruit EducationUSA Advisers, U.S. university representatives and local alumni to support programming;- Support and develop EducationUSA Russia website: update as appropriate, work with stakeholders.Local and regional outreach;- Assist with Moscow and regional higher education fairs;- Work with applicants for study in the U.S., representatives of local and regional universities, and the general public;- Blog posts.

Moscow, Russia

Teaching russian language and literature in high school to children with special needs online and in class.Participating in different school projects and activities.

Moscow, Russia

The same responsibilities as Clinical Trial Assistant at PAREXEL.

Moscow, Russia

- Assisting in preparation and maintenance of study specific documentation- Medical translations- Data tracking and arranging- Assisting in administrative- Clinical supply (Investigational Product and other materials) handling- distribution to/ from sites, assistance in custom’s clearance process. Maintenance of stock reports and trials supplies flow data- Site selection and country feasibility activities- Work on study specific assignments- Visits to Health Authorities and investigational study sites- Adherence to administrative requirements- Communication with clients (Investigators, Sponsors and vendors)

Bachelor'S Degree, Philology

Certificat De Civilisation Francaise, Sociology