Maria Sushcheva Email & Phone Number

Toronto, Ontario, Canada

Oakville, Ontario, Canada

- Completed the Safe Management Crisis Training to gain necessary skills to work with a high-risk population.- Assessed and collected behavioural data to ensure an interobserver agreement of 90%, guaranteeing precise and reliable measurement of client progress in ABA sessions.- Administered testing materials to staff to ensure adherence to individualized client behaviour support plans.- Utilized excel to manage client medical records for 8 clients across 3 group homes. Created graphical visualizations and conducted numerous statistical tests to detect significant changes in client behaviour.

Markham, Ontario, Canada

- Updated and organized customer database using ChurnZero and Salesforce software ensuring accurate up to date information for over 400 customer records. - Analyzed and summarized customer survey responses to identify trends and opportunities for improvement, presenting findings to customer experience team.- Collaborated with team members to compose targeted customer outreach emails to address specific customer concerns, optimizing client relationships and reducing risk of churn. - Coordinated strategic scheduling plans for customer data migration, optimizing each client’s timeline based on risk factors, data size, and associated costs, ensuring smooth transition as newer software was unveiled.

Hamilton, Ontario, Canada

- Conducted literature reviews to determine a suitable database to conduct a survey of auditory stimuli.- Utilized R Studios and Python to perform spectral analysis and interpretation, generating signal visualizations across more than 400 sound categories.- Presented weekly findings to colleagues, actively seeking feedback to surpass expectations in subsequent meetings.

Milton, Ontario, Canada

- Professionally accommodated clients over the phone, answering any questions and transferring their calls to appropriate business sectors- Greeted customers with a positive demeanour and directed them to their destination- Performed basic administrative and clerical duties such as creating receipts, filing, and preparingappropriate documents for customers- Successfully managed a high volume of phone calls

Master Of Science - Msc, Business Analytics

Bachelor Of Arts - Ba, Psychology