Methodical professional who is exceptionally organized and possesses an unwavering commitment to quality. I have the necessary experience to take quality to the next level in accuracy, security, and safety. Exhibit a professional demeanor, leadership qualities, and excellent communication and interpersonal skills. I am skilled at evaluating and developing agents' verbal and written communication while coaching them for success.Currently, I am working for one of the largest providers of medicine, pharmaceutical supplies, and health information technology products in the United States as a seasonal Certified Quality Analyst. In my current position:• I analyze customer interactions and identify areas that need work, including those that may go undetected by the best agents.• Measure and analyze customer service performance and ensure conformity to company policies and procedures.• Provide coaching and developing plans for learning and skills development in regular feedback meetings.• Participate in customer and client calibration to identify customer needs and expectations.• Drive process improvements and training.I am also pursuing an associate's degree in business management at Chandler-Gilbert Community College. I expect to graduate 2023 and transfer to Arizona State University to complete my bachelor's degree.Want to know more about me? You can contact me at mari_olvera@hotmail.com