Maribeth Daligdig Email & Phone Number

Australia

Philippines

Email and Chat Support: Responded promptly and professionally to customer queries via email and chat channels, ensuring customer satisfaction.Social Media Support: Monitored and addressed customer complaints on social media platforms, maintaining a positive brand image.Customer Feedback Analysis: Utilized Microsoft Excel and graphical analysis techniques to gather, analyze, and transform customer feedback into actionable insights. Delivered valuable reports and recommendations to Product, Sales, and Marketing teams, enabling data-driven decision-making and strategic improvementsTraining and Mentorship: Assisted in training junior Customer Support Representatives, fostering their professional development and team success.

Mandaluyong, National Capital Region, Philippines

Job Aid Development: Played a crucial role in developing job aids addressing agents' communication challenges and targeting specific call types that agents encountered difficulties with.Coaching and Technique Reinforcement: Reinforced the PAP (Pause, Ask, Play) Technique during coaching sessions to enhance agents' performance and customer interactions.Training and Certification: Worked as a substitute trainer, certifying trainees using CEET, an English efficiency tool, prior to their transition into production.

Mandaluyong, National Capital Region, Philippines

Product Selection and Assistance: Provided valuable support to customers via phone in comprehending available options and guided them in choosing products that best suited their specific needs.Payment Processing: Proficiently handled customer payments, including credit cards and checks, ensuring accuracy and verifying their validity.

Mandaluyong, National Capital Region, Philippines

Billing Issue Resolution and Sales Support: Expertly addressed customers' billing concerns while identifying their purchasing requirements, guiding them to suitable items, and offering recommendations for additional products.Sales Promotion and Goal Achievement: Actively promoted promotional items with a focus on achieving sales targets and driving customer engagement.