Marideth Nagy Email & Phone Number

Columbus, Ohio, United States

New Albany, Ohio

As part of Aetna's top tier customer service program, I was responsible for proactively analyzing and appropriately handling inquiries and problems; providing targeted, personalized service and taking ownership to educate and assist members, and research/resolve their issues. I developed and produced a variety of materials including training guides, workflow documentation, and team building activities. I collaborated with colleagues to create team-wide rapid response support to assist with individual and system-wide issues relating to policy, software, vendors and plan sponsors, and proactively determine solutions. I also participated in national field testing and trials of new company policies, programs, and procedures; completed documentation, surveys, and feedback sessions. AetnaOne Employee Engagement Committee, AetnaWay Excellence Award national program nominee. I gained a great deal of personal satisfaction in finding solutions and helping others.

Westerville Premium Office

Developed a triage system for inquiries to ensure individuals were immediately referred to the most appropriate resource by the receptionist. Ensured internal and external clients received highest quality service by evaluating requests Improved efficiency and standardized office procedures by training and coordinating office staff, creating forms, analyzing and streamlining workflows. Completed daily drawer balances, maintained petty cash, prepared bank deposits. Prepared documents, completed forms, maintained confidential files. Improved access to client information by developing templates and processes to capture and store data in a single location. enhanced customer relations by developing and coordinating Customer Appreciation events and publicity materials. Four-time Block Star recipient.

Westerville, Ohio

Organized fundraisers and events from initial concept development meetings through volunteer recruitment, onsite supervision, and follow-up meetings. Used MS Word, Outlook, Excel, Access, PowerPoint and Program Manager to transfer information: track databases and implement merges, reservations and sales; create templates, reports and presentations; construct and follow timelines; and convert data points into charts, diagrams and tables. Recruited, trained and mentored volunteers of a mixture of ages for a diverse variety of positions and occasions in church, school, and community. Updated and streamlined processes for existing events to improve communication and participation, and increase efficiency and profitability. Creatively used materials at hand to reduce expenses. Identified and developed effective strategies for communications with individuals, teams and departments to manage projects, complete tasks and achieve goals in a timely manner. Developed concept, name and logo for groups, fundraisers and events. Doubled income for annual BBQ fundraiser ($5,500 profit). Developed advertising and volunteer recruitment materials for events. Coordinated and facilitated several 3 month long personal development courses.

Columbus, Ohio Area

Recruited and coordinated volunteers and independent contractors to complete projects in a timely manner and within budget. Assisted in physical reorganization and relocation of company. Coordinated sales and online auctions to ensure maximum benefit from all resources; sorted, evaluated, and catalogued thousands of objects. Pinpointed area non-profits and distributed items to match their needs.

Bachelor Of Science (Bs), Applied Management

This is an official business degree in how to get people to do what you want. Yes, I've always been bossy, but now I'm accredited.

Communications