Emily Froman Email & Phone Number

Columbus, Ohio Area

• Resolved complex technical issues promptly, providing efficient technical support to end-users and reducing downtime.
• Collaborated with cross-functional teams to analyze requirements and provide technical expertise for system-related projects, facilitating seamless communication between departments.
• Created and maintained detailed documentation for system configurations, procedures, and troubleshooting guides, facilitating knowledge transfer within the team.
• Conducted training sessions for team members on new technologies and best practices, fostering a culture of continuous learning within the organization.
• Provided rapid incident response and troubleshooting for Okta-related issues, minimizing downtime and ensuring continuous access for end-users.
• Maintained an accurate inventory of Apple devices using Jamf, tracking hardware and software assets for efficient lifecycle management.

Columbus, Ohio Area

• Provided technical support for hardware, software, and applications associateshad issues about and ensured matters were appropriately documented in thedepartments ServiceNow ticketing system
• KEY ACHIEVEMENT: Optimized the departments new hire training which reducedtransition and onboarding times of new IT Analysts

Columbus, Ohio Area

• Process and prepare all tax, title document and payoff checks for new vehicles/trade-ins for all sales of in and out of the State
• Maintain sales records, prices and payments for all transactions
• Enter warranty and additional service contract information related to the sale or transfer of a vehicle
• Maintain strict compliance with all title laws and filing requirements

Columbus, Ohio Area

• Wrote reports detailing out the daily activities and irregularities for assigned location; reports included equipment or property damage, theft, and/or presence of unauthorized persons or unusual occurrences during my.
• Patrolled premise of assigned location to prevent and detect signs of intrusion and ensure security of doors, windows, and/or gates
• Monitored and authorized entrance and departure of employees and visitors for assigned location

Norfolk, Virginia Area

• Responsible for the installation and repair of all types of shipboard structures; including, plumbing, sheet metal, carpentry and piping systems
• Prepared and modified various department correspondence, memos and reports
• Maintained electronic and hard copy filing system for department
• Performed general clerical duties; including, answering phones, directing guests, photocopying, filing and mail distribution
• Responsible for the repair and maintenance of the Ship’s sewage piping systems

Associate Of Science (A.S.), Computer Science

Bachelor Of Science (B.S.), Criminal Justice And Corrections