Emily Froman Email & Phone Number

Columbus, Ohio Area

• Resolved complex technical issues promptly, providing efficient technical support to end-users and reducing downtime.• Collaborated with cross-functional teams to analyze requirements and provide technical expertise for system-related projects, facilitating seamless communication between departments.• Created and maintained detailed documentation for system configurations, procedures, and troubleshooting guides, facilitating knowledge transfer within the team.• Conducted training sessions for team members on new technologies and best practices, fostering a culture of continuous learning within the organization.• Provided rapid incident response and troubleshooting for Okta-related issues, minimizing downtime and ensuring continuous access for end-users.• Maintained an accurate inventory of Apple devices using Jamf, tracking hardware and software assets for efficient lifecycle management.• KEY ACHIEVEMENT: Played a key role in facilitating the seamless migration from on-premises systems to cloud-based solutions, including Office 365 and Okta. Provided comprehensive support and expertise throughout the migration process, ensuring a smooth transition for users and minimizing disruption to business operations.

Columbus, Ohio Area

• Provided technical support for hardware, software, and applications associateshad issues about and ensured matters were appropriately documented in thedepartments ServiceNow ticketing system• KEY ACHIEVEMENT: Optimized the departments new hire training which reducedtransition and onboarding times of new IT Analysts

Columbus, Ohio Area

• Process and prepare all tax, title document and payoff checks for new vehicles/trade-ins for all sales of in and out of the State • Maintain sales records, prices and payments for all transactions• Enter warranty and additional service contract information related to the sale or transfer of a vehicle• Maintain strict compliance with all title laws and filing requirements

Columbus, Ohio Area

• Wrote reports detailing out the daily activities and irregularities for assigned location; reports included equipment or property damage, theft, and/or presence of unauthorized persons or unusual occurrences during my shift • Patrolled premise of assigned location to prevent and detect signs of intrusion and ensure security of doors, windows, and/or gates• Monitored and authorized entrance and departure of employees and visitors for assigned location

Norfolk, Virginia Area

• Responsible for the installation and repair of all types of shipboard structures; including, plumbing, sheet metal, carpentry and piping systems • Prepared and modified various department correspondence, memos and reports• Maintained electronic and hard copy filing system for department• Performed general clerical duties; including, answering phones, directing guests, photocopying, filing and mail distribution • Responsible for the repair and maintenance of the Ship’s sewage piping systems

Associate Of Science (A.S.), Computer Science

Bachelor Of Science (B.S.), Criminal Justice And Corrections