>Create detailed business requirements for Investor Reporting automation as business needs evolve>Responsible for daily and monthly reporting of data as required by Investor Reporting>Create, update and maintain policies and procedures>Develops detailed functional system and program specifications using structured design methodologies>Assists Investor Reporting managers with creation and management of user acceptance testing plans>Ensures on time delivery of all projects>Continuously reviews processes and procedures and recommends new ones to management to improve quality>Data analysis, execute queries and special projects, as assigned

Areas of ResponsibilityIT Lead Technical Business Analyst – Investor Services Reporting (2010 – Current)Lead Business Analyst on the project team responsible for the replacement of the investor services reporting system. Role includes management of resource allocation, timeline management, updates to core team members, overall responsibility for all requirement and testing documentation, etc.IT Business Analyst – REO and MI ClaimsGeneral Responsibilities>Facilitate requirements gathering meetings with key business stakeholders >Gather and define business requirements to ensure business needs are clearly understood and translated into system requirements>Translate business requirements into technical designs that can be easily understood by development teams>Analyze data and process flows to provide further insight into critical business and technical issues >Collaborate with project managers and project sponsors to identify and establish project scope and vision>Assist in the planning, design, development, and implementation of new applications and enhancements to existing applications>Serve as the SME for developers to understand business practices and processes to better facilitate development>Develop current-state process flow diagrams and document future-state processes >Create test scripts, test scenarios, system specifications, and user documentation>Collaborate with development teams to perform unit testing >Coordinate user acceptance testing and provide leadership, and consultation to the businesses during application development >Work with other application teams to facilitate development and testing of integrated system enhancements and upgrades

Served as liaison between IT and business end-users. Worked with business to analyze business requirements and review/produce specifications for and new/change to technology applications. Design and execute systems tests and acceptance test scripts and procedures.General Responsibilities:>Gathered and defined business requirements to ensure business needs are clearly understood and translated into system requirements>Acted as a design and development liaison between the developer and user groups in implementing system modifications>Analyzed data and systems, conduct research, interview business users and monitor processes and outcomes to identify issues>Collaborated with project managers and project sponsors to identify and establish project scope and vision>Assisted in the planning, design, development, and implementation of new applications and enhancements to existing applications>Maintained a working knowledge of business unit processes, procedures and current applications>Developed flowcharts for current processes and create documentation for those processes not currently in place>Completed weekly status reports and provided ad hoc queries utilizing AS400query, SQL query analyzer and TOAD>Created test scripts and test scenarios, system specifications and user documentation>Partnered with development teams in performing unit testing along with overseeing implementation for new system development provided to the business areas>Coordinated user acceptance testing and provided leadership, consultation and advice to the businesses during application configuration and implementation>Interacted with other application teams to facilitate development and testing of integrated system enhancements and upgrades.

Independently managed an assigned Home Builder loan portfolio, which involved working with borrower representatives, construction managers, outside consultants, attorneys, and title companies>Managed the borrowing terms terms for clients by approving and processing all funding requests, including construction draws>Represented the company while working with borrower representatives, construction managers, outside consultants, attorneys and title companies.>Administered customer relationships in an assigned portfolio.>Analyzed risks and made decisions based on business needs tempered with policy requirements and legal issues.>Ensured proper preparation of loan documentation in connection with review of loan approval and established policies and procedures.

Business Analyst - Real Estate Design Implementation Project (ACBS Loan System Conversion) 1997 – 2000Combined system expertise and business acumen to provide key business liaison support on a complex conversion of real estate loans from the SHAW/CLS/AFS to ACBS platformProject covered three lines of business, 12 states and over $19 billion in balance sheet exposure and over $44 billion in commitments. >Assessed portfolio gaps in current vs. target environment>Analyzed Real Estate products for proper system structure>Prioritized required system functionality enhancements>Prepared detailed business specifications of system upgrades necessary to support conversion>Coordinated with business and technology units on programming and testing of system enhancements>Prepared and presented system recommendations to senior management>Tested new functionality enhancements, system releases, and fixes>Designed query reports to facilitate management reporting and system data quality>Developed Quality Assurance procedures >Created training materials and led the training of associates in preparation for conversion>Served as a business liaison during conversion events>Identified all pre-conversion Special Handling items>Facilitated the conversion balancing process by identifying system-to-system variances>Provided quality assurance and corrected conversion input errors>Provided post conversion system support

Senior Credit Support Representative – Corporate Credit Services 1995 – 1997Managed an assigned Commercial loan portfolio in an Agency role, which involved working with borrower representatives, syndicated bank groups, and attorneys>Worked on the conversion of Boatmen’s Corporate Portfolio to NationsBank>Coordinated all aspects of Loan Closing – Agency role>Managed, at length, the Tax Retention Operating Lease (TROL) Agented Portfolio>Reviewed Credit Agreements and determined service requirements>Serviced Customers and syndicated Bank Groups>Conducted match funding transactions – Agency role>Guided and controlled the Letters of Credit Transactions>Calculated and collected interest and fees from Clients for distribution to Bank Groups>Worked on the system conversion of the agented corporate loan records from the Commercial Loan System to ACBS>Provided ACBS training for the corporate single bank