Marie Donovan Email & Phone Number

Malvern, PA, US

Philadelphia, Pennsylvania, US

-Manage and nurture top enterprise accounts, surpassing $2M in ARR, through strategic success plans and enablement initiatives, ensuring high adoption and consistent engagement-Onboard new enterprise accounts onto the platform, including developing and presenting training materials, advising on customization, and contributing to change management.

Philadelphia, Pennsylvania, US

-Led implementations for over 200 new accounts and built success plans to ensuring strong adoption -Created a team-wide retention strategy that resulted in a >2% increase in yearly retention -Presented multiple live webinars to discuss product adoption, go-to-market strategies and recent industry trends, ensuring that all materials catered to different.

Philadelphia, Pennsylvania, US

-Managed over 2500 client accounts and all department operations in a fast-paced environment without impacting other teams’ procedures -Implemented over 150 clients, ensuring proper adoption and optimizing time to value-Analyzed industry trends, the company’s needs, and client feedback to effectively build out all new client success and support processes.

Malvern, PA, US

-Train high-profile clients on how to best utilize new and complex features-Create strategic solutions for clients to best fit district needs -Lead client-sentiment calls to restore client relationships-Manage and manipulate data through SQL, Swagger, and Visual Studio-Meet with CSMs, Sales, Implementation, and Product to ensure that all teams’ initiatives.

Malvern, PA, US

-Solve 150+ client tickets per week, specifically complex technical and client sentiment issues for high-profile clients-Discovered bugs within the system and properly document information for Dev/Ops-Maintained spot as top five solver amongst 100+ Client Support agents-Engaged with clients to gather software requirements and ensure alignment with.

Malvern, PA, US

-Documented and resolved various technical issues facing K12 administrators, specifically regarding the hiring of district personnel and management of employee information-Provided input into developing and modifying systems to meet client and business needs

Malvern, PA, US

-Assisted with the implementation of HCM software, including leading set up calls with new clients-Created a playbook that documented the entire implementation process for a new product-Created more than 1000 forms within the system to streamline the HR workflow for K12 districts-Created a library of accessible forms and workflows for future.

-Recruit college students and recent graduates to utilize the innovative internship and job matching service-Increase brand awareness and build relationships with users

University Park, PA, US

-Head THON chair for international service organization, Epsilon Sigma Alpha-Organized members to raise over $80,000 for the Four Diamonds Fund to pay for pediatric cancer treatment and research-Demonstrated leadership by supervising a team of 26 individuals in the planning, organization, and execution of all fundraising efforts and family relations events

Fort Collins, CO, US

-Developed and updated budget to fund events and purchases-Collected and managed dues from over 100 members -Regulated the use of upwards to $20,000 a semester

-Lived in a cabin with up for 9 girls at a time, as well as taught sailing to kids aged 8-12-Exercised leadership skills by instructing sailing on a 19’ boat to up to ten campers at a time-Provided a nurturing environment in a cabin with children from ages five to twelve-Performed lifeguard duties, CPR, and first aid according to the demands of adverse.

University Park, PA, US

-Alternative Fundraising Chair for Epsilon Sigma Alpha-Guided a team in creating exciting and unique methods to raise money-Facilitated relationships between local companies and Epsilon Sigma Alpha in order to organize fundraising events

-Consistently provided professional, friendly, and engaging service-Routinely supported other areas of the restaurant as requested, including answering telephone calls and completing financial transactions-Effectively listened to, clarified, and handled guests’ concerns and issues-Placed food orders and dealt with the register accordingly

Bachelor'S Degree, Labor Employment Relations

High School Diploma