• Support Brokers and Benefits Administrators by providing guidance of benefits, renewals, claims, member enrollment, and finance questions for their group.• Resolve group questions through research and education using many resources.• Mentor team members through collaboration and job shadow.• Assist the New Group Pend team requesting required documentation for group enrollments.

• Managed design, layout and composition of personalized benefits enrollment communications for 20+ clients.• Data mapping of driver files and configuring Exstream templates for data analytics.• Assisted in migration of processes used by 2 individual groups that became 1 through organizational restructuring to become a leader in training and mentoring of new process.• Managed personalized emails through external vendor.• Managed design, layout, and content development of client user guides, job aids, and training documentation for using ADP’s portal and Vantage system, increasing team’s marketability and value within the company.

Researched multiple software solutions and reviewed Request for Proposals to purchase and replace outdated personalized communications software; Presented business case and consulted with senior management on the pros and cons of purchasing solution that best fit the company. • Created and implemented conversion schedule for 40+ benefits clients onto the new OpenText Exstream platform.• Managed design work from inception to print, reviewed proofs and press sheets, ensuring consistent and accurate messaging.• Proofread all materials before printing and all web sites before activation for employee enrollment, cross-referencing materials for content accuracy to ensure consistent messaging across all platforms.• Managed on-site and off-site printing, fulfillment, and distribution for 40+ clients, ranging from 2K to 140K employees, averaging 5K kits per week, ensuring timely client delivery for 2M printed pieces annually.