• Led Steve’s Plumbing Repair, Inc. (see 2002-2021 below) merger transition with two HVAC companies to become Champion AC and Plumbing.➙ Managed and facilitated company buyout and merger process, collaborating with transition team to ease process for current company and new company.➙ Maintain employee morale, addressing concerns over transition and promoting positive outlook towards new company.➙ Collaborate with new management and transition teams to implement goals of new company.• Foster existing customer relationships, ensuring continued commitment to customer service.• Lead and train office staff on new software and operating procedures.• Facilitate technological changes with field technicians to improve communication between office and jobsite and with customers.

• Managed service and office operations for plumbing company with $2 million annual revenue, growing from $650,000 revenue for 19 years.➙ Scheduled and assigned work for six licensed plumbers and three to five apprentice plumbers.➙ Implemented IT systems improvements to move to paperless operations and optimize functionality, improving business practices and communication between office, field technicians and customers.➙ Managed office staff on day-to-day operations including customer service, accounts receivable, estimating, permitting and sales.➙ Coordinated OSHA training, continuing education, license preparation classes and tutoring for license testing and advancement for field technicians.➙ Facilitated and led weekly meetings with office staff and field technicians.• Managed billing and accounts for database with over 20,000 customers and managed accounts payable and vendor database with over 100 local vendors.• Produced monthly budget and sales, expense and forecasting reports for company co-owner.• Filed quarterly sales and use tax returns and worked with accounting firm to gather information for and prepare corporate income tax returns.• Proactively managed all human resources tasks to ensure staffing optimization and performance.• Collaborated with marketing team to design marketing campaigns for company branding to increase sales and develop long-lasting customer relationships.• Developed and maintained relationships with multiple property management company clients.• Liaised with city officials and customers to manage permitting and maintain compliance with city policies and regulations.• Educated customers on building standards and codes regarding plumbing, including safety, gas regulations, code standards and energy efficiency requirements for residential homes.• Negotiated pricing for wholesale parts/supplies for day-to-day operations and workload.

• Increased lead and contact database 50% over six-month period using FrontPage 2002 and Web Edit Pro.• Managed development and distribution of sales and marketing collateral.➙ Assisted with development of product catalog for CD-ROM, reducing costs 90%.➙ Assisted with updating and creating promotional sales material in printed and electronic format (using Photoshop, Illustrator, Quark and Acrobat).• Evaluated trade show events for potential advertisement opportunities, maintained trade show budget and verified event schedule with company participation to ensure smooth operation.• Created monthly reports using Excel and website analysis tools to analyze advertising, promotional event and publication results such as lead generation and contacts received.

• Provided sole administrative support and customer service for a small international business.• Using Excel and hard-copy repair records, produced monthly warranty repair reports.• Ensured accurate monthly account of repairs and sales.• Managed correspondence and contracts between Alpha and various American and Japanese electronics companies, gaining experience in international business relationships.• Maintained military standards while preparing loss/damage reports.