I am a customer service executive with over 20 years' experience in customer-facing environments. Passionate about customer service, I have built a track record for exceeding customer expectations on a consistent basis. Experienced rental property management with 18 years experience in small and large rental properties, college student based, and low income based properties. Experience with monitoring monthly financial performance, rent collection, unit inspections, showings, new renter leasing contract signing and walk through. Communicate with renters and assist with problems and concerns in timely manner.ASCP certified Phlebotomist and DATIA certified Professional Specimen Collector with over 15 years of experience. Extensive experience working in a fast paced environment in a clinic and hospital setting as a medical assistant, phlebotomist, and dialysis technician. Versatility skilled and comfortable working the front desk, handling confidential paperwork, administering tests, drawing, handling, and preparing lab specimens, and providing quality patient care. For over 3 years I owned and managed my own drug testing business performing DOT (per 49 CFR part 40) & Non DOT Drug and Alcohol, and DNA/Paternity test collections.. From July 2013 - March 2016 I was contract with the state of Illinois to perform urine drug test collections on Dept. of Child and Family Service clients. During this time I hired and managed a team of 6-10 collectors that I trained by the SAMHSA and HHS standards and regulations. SkillsExpert Special Draw Phlebotomist- neonate, infants, toddlers, geriatrics, mentally challenged group service, physically handicapped, patients confined to wheel chairs with all types of conditions, including incapacitated adults, as well as amputees. Proficient with venipuncture, capillary, and heel stick collections. Expert Urine Drug test Collector and Breath Alcohol Collector- DATIA certified to perform DOT 49 CFR Part 40 Urine drug test collections and breath alcohol testing. I'm proficient in all SAMSHA and HHS regulations, Chain of Custody, and DUI urine and blood collection protocols.
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Sales RepresentativeIndian Motorcycle Of Pcb Jun 2023 - PresentPanama City Beach, Florida, United States
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Damsel In Defense ProDamsel In Defense Jan 2023 - PresentPanama City, Florida, United States
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Utilities Customer Service RepresentativeLouisville Water Company Oct 2022 - May 2023United Statescustomer service representative, Assist customers via phone for a variety of items such: water consumption, billing statements, adjustments, negotiate payment arrangements, complaints, water quality, status of water service including starting and stopping service, and other issues related to water utility service. -
Customer Service RepresentativeExamone, A Quest Diagnostics Company Sep 2020 - Sep 2022RemoteHandle inbound and outbound customer contact ; handle escalated emails or calls from life insurance agents or Support Solutions. Daily assistance to Branch Manager with projects including, but not limited to, Sales Force, Whiteboard management, Pre-Billing and Billing Divisions. Assisting other Branch Managers with said projects and other daily tasks. -
Patient Service Representative IiQuest Diagnostics Dec 2018 - Aug 2020Cape Girardeau, Missouri, United StatesWhile representing the face of the company and creating an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens with skillful, safe and accurate manners. I drew quality blood samples from patients and prepared samples for lab testing while following established policies and procedures. -
Real Estate Rental ManagerDacosse Properties May 2004 - Jul 2020Carbondale, IlTenant screening and leasing, rent collection, maintenance, cleaning, painting, marketing.
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Collection TechAmerican Red Cross Mar 2017 - Dec 2018Cape Girardeau, MoBalance production, customer service and compliance on a day-to-day basis to ensure integrity of the product and optimum donor experience. As an integral link between donors and ARCBS, portray a commitment to customer service by conveying and demonstrating a consistent style of professionalism. • Performed any or all blood donor collections, all types of donor health history screening and eligibility procedures. While complying with applicable Federal, State and local regulations as well as all American Red Cross policies, procedures and guidelines to insure a safe blood donation. • Conducted donor greeting, donor reaction care and processing and packing of blood as assigned. • Performed daily function checks, assemble and maintain supplies and equipment to ensure a state of readiness and to maintain compliance. • Function with team effort to ensure efficient donation process focused on donor and sponsor expectations. Maintain positive public relations to promote a professional image. • Operate ARC vehicle to transport supplies and equipment, loaded, set-up and tear-down in a state of readiness and to ensure compliance. • Frequently commended for maintaining the safety, respect, and dignity of donors. • Worked independently with attention to detail. • Performs all duties and responsibilities in compliance with standard procedures, SQUIPP, CFR, OSHA and other applicable Federal, state, and local procedures. • Ensured HIPPA compliance. • Promoted to Apheresis MCS+ Red Cell donation after only 4 months with ARC. -
Drug & Alcohol TestingMobile Toxicology Solutions, Inc. Jan 2013 - Nov 2016Carbondale, Il• From July 2013 - March 2016 I was contract with the state of Illinois to perform urine drug test collections and breath alcohol testing for Dept. of Child and Family Service clients. • Covered a 42- county radius traveling to courthouses, jails, DCFS offices, clients’ homes, and public locations for observed visitations. • Testified in court hearings • Coordinated with DCFS caseworkers all testing locations, dates and times. • Performed DOT (per 49 CFR part 40) & Non-DOT Drug and Alcohol urine collections and breath alcohol testing for various local and national employers. • Hair and mouth swab DNA/Paternity test collections. • Hired and managed a team of 6-10 collectors that I trained by the SAMHSA and HHS standards and regulations. • Performed in a professional and consistent manner, maintaining confidentiality for the donor and security, integrity and control of the specimen. • Ensured HIPPA compliance. • Increased knowledge of all aspects of specimen collection. • Possess understanding of DOT and HHS specimen collection requirements. • Attended local Chamber of Commerce and other networking groups. • Performed Sales and Marketing to grow business client base.
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PhlebotomistSummit Health, Inc. 2011 - 2013Traveled Extensively Il, In, Ky, Mo, Wi• Traveled to multiple states for multiple companies including Cigna Health, Summit Health, and Onsite Health Diagnostics. • Performed occupational health fairs for local and national employers. • Performed venipuncture and capillary blood draws, choloestic testing of basic and complete metabolic panels. • Measured and recorded patient’s height, weight, blood pressure and BMI. • Site lead supervising teams of 2-15 staff members. • Performed in a professional consistent manner to ensure customer service. • Ensured HIPPA compliance. • Worked independently and as a team member.
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Phlebotomist & Urine Drug Test CollectionsSouthern Il Healthcare 2010 - 2012Carbondale, IlRoutine and STAT collection samples per Dr's orders. • Processing/distribution of samples within the laboratory. • Emergency room, outpatient and inpatient venipuncture and capillary blood draw collections. • Proficient in pediatrics and geriatrics. • Mentored and trained new phlebotomist in proper blood collections. • Trained new and existing phlebotomist in proper urine drug testing procedures. • Created a manual of all phlebotomy and urine drug testing procedures and policies. • Proficient with MediTech and ABNs, venipuncture, capillary collections and heel sticks. • Worked independently and as a team member. • Ensured HIPPA compliance.
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Phlebotomist & Urine Drug Test Collector & Breath Alcohol Tech.Heartland Regional Medical Ctr 2007 - 2009Marion, IlRoutine and STAT collection samples per Dr's orders. • Processing/distribution of samples within the laboratory. • Emergency room, outpatient and inpatient venipuncture and capillary blood draw collections. • Proficient in pediatrics and geriatrics. • Mentored and trained new phlebotomist in proper blood collections. • Proficient with venipuncture, capillary collections and heel sticks. • Worked independently and as a team member. • Ensured HIPPA compliance. • Worked overnights and prepared and collected morning run. -
Dialysis Patient Care TechnicianFresenius Medical Care North America Oct 2003 - 2004Carbondale, IlAs a dialysis patient care technician I was responsible for the technical management of hemodialysis, or blood filtering, treatment to patients with advanced kidney disease. I operated dialysis machines as well as provide basic patient care, monitor blood pressure, start and stop dialysis treatments. -
PhlebotomistGamma Healthcare, Inc. 2002 - 2003Rolla, MoProvided daily and STAT blood lab collections to long-term care facilities within a 250 mile radius of Rolla, MO. -
Phlebotomist, Urine Drug Test Collector And Breath Alcohol Tech.Cox Health Systems 1999 - 2002Springfield, Missouri Area
Marie Ison Education Details
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Pre- Requisites For Nursing And Other Medical Programs -
Pre-Nursing Studies -
Southwest Baptist University School Of NursingPre-Nursing Studies
Frequently Asked Questions about Marie Ison
What company does Marie Ison work for?
Marie Ison works for Damsel In Defense
What is Marie Ison's role at the current company?
Marie Ison's current role is Customer Service Professional.
What schools did Marie Ison attend?
Marie Ison attended John A Logan College, Southwest Baptist University, Southwest Baptist University School Of Nursing.
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Marie Ison
United States -
2s5a.com, saks.com -
Marie Ison
Fort Myers, Fl6gmail.com, tiffany.com, blissmail.com, whiteandblack.com, kohler.com, avon.com5 +120368XXXXX
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