Organizational Relationship & Systems Coaching (ORSC), @ Completion December 2020Certified Enterprise Agile Coach, November 2020Influencing Complexity, Navigating Uncertainty, Understanding Complex Adaptive Systems | Human Systems Dynamics Institute, October 2020Integral Theory | Spiral Dynamics | Organizational Evolution December 2019Certified Agile Team Coach & Facilitator, October 2019Monthly Lean Coffee Organizer, Jul 2019Agile Alliance Conference, Washington D.C., Aug 2019Leading SAFe Agilist Certification, Jul 2019Professional Scrum Master Certification, Jun 2019Six Sigma Green Belt Certification, Feb 2019

Helpful Engineering is a 3.400+ strong volunteer organization, with engineers, scientists and doctors around the world dedicated to helping the world address the COVID-19 pandemic. Relying on the resourcefulness and grit of our members, we work to design innovative ways to fight the virus that causes this disease.We have partnered with doctors, nurses, and other medical professionals, to know what would help them the most in this crisis, quickly trying to design and arrange the production of pragmatic devices to move life-saving air, extend existing tools, or organize volunteers on the ground to bolster medical workers. The need is critical. Important but complex rules usually make these products unavailable. If unburdened, we can make them available now.

Volunteer my time to help the non-profit, TJH, grow and improve people's lives creating sophisticated, yet minimally complex solutions.

Implemented a CRM system improving internal efficiency by 70+%. Managed projects, clients, and schedules that led to an 11% increase in revenue.

The world’s largest consulting firm and positioned by Gartner to be first globally based on revenue in Security and Privacy Services. • Managed high-visibility implementations of multiple Identity Management systems (IAM), Security Compliance, and Governance projects in London, UK and throughout Europe using, Oracle IAM, SailPoint IIQ and NetIQ solutions• Established and nurtured strong relationships with a broad range of client personnel, including C-level executives in the Fortune 100 and Fortune 500 space with up to 10,000 employees per client• Industries included Finance, Government, Education, Communications, and Retail verticals• Created and delivered use case, project status and results presentations to clients and management• Authored and owned complex and detailed documents produced by company-specific formats and branding.• Developed identity and access management curriculum, then managed the development and administration of content to 45 new and existing staff

Start-up provider of "Software as a Service" cloud technologies, simplified AI and products enabling organizations in Healthcare to maximize their processes, increase the effectiveness of their people and their bottom line.• Led the organization from start-up to 17 clients and over 50 industry partners, Preferred Provider Organizations (PPO) and EDI clearinghouses, by delivering custom organization-wide business process outsourcing projects (BPO) associated with every step in a Healthcare claim lifecycle. These implementations increased market competitiveness, gained HIPAA regulatory compliance, minimized 67% claims turn-around time to 10-15 days, and maximized operational efficiencies. • Coached and led a 15-person software development team and consultants, including off-shore resources through architectural concepts and strategies. Detailed implementation and deployment of primarily, Java J2EE Enterprise, Oracle Enterprise, and Linux/Unix tiered solutions co-existing with client multi-platform environments; achieved 0% employee attrition over 3 years.• Initiated and directed the development of an online Account Management application that provided complete oversight of client issues and reduced issue resolution to less than 3 days, down from over 10 days.• Directed the development of an end-user application that resulted in a 63% reduction of manual processing of health care claims, and refocused staff towards more complex tasks• Supported sales from a business and technical perspective by presenting in executive level meetings and gaining consensus, and providing proof-of-concept to secure contracts• Secured training budget of $20k and established criteria for participation by encouraging 10 team members who attend training must document and develop a team knowledge sharing session upon completion

America’s largest Third-Party Administrator processing more than 40 million claims per year by providing Medical, Dental, Vision and Disability insurance on a regional and national basis• Facilitated the delivery and implementation of a Provider Maintenance System that reduced duplicate and inaccurate records by 22%• Eliminated a manual process by automating the receipt and processing of electronic records from 100+ Preferred Provider Organizations (PPO) and other healthcare provider networks• Developed real-time departmental application that automatically reconciled errant eligibility records that ensured the company was seen to be responsive to customer queries• Managed a timely and seamless data warehouse upgrade from SQL Server 7.0 to SQL Server 2000 to take advantage of increased performance, reliability and built-in management tools• Assisted a Director in the development of a corporate PMO based on PMI PMBOK that enabled the Executive Board to objectively determine project initiatives based on anticipated savings and improved efficiencies