• Manage day to day running of the office• Manage induction of new staff members in regards to company software - AIMS alongside H&S piece• Implemented company fire and H&S policies and procedures• Respond to customer queries or delegate to appropriate member of team• Manage any customer complaints through to customer satisfaction• Management of time sheets for all staff• Manage office filing system• Manage office maintenance and implement any corrective… Show more • Manage day to day running of the office• Manage induction of new staff members in regards to company software - AIMS alongside H&S piece• Implemented company fire and H&S policies and procedures• Respond to customer queries or delegate to appropriate member of team• Manage any customer complaints through to customer satisfaction• Management of time sheets for all staff• Manage office filing system• Manage office maintenance and implement any corrective works/action• Track office spend against designated budget and drive cost down opportunities where possible• Issue all customer invoices and receipt payments• Chase through any overdue payments through to fruition• Manage meeting schedules, compile agenda and subsequent follow up actions• Prepare sales reports and statistics for submission to media for marketing reporting• Manage social media profile• Design and manage advertising piece• Maintain website to ensure data is current• Assist in the preparation of catalogues and parallel marketing publicity piece Show less

• Stationed at front desk, greeted customers/patients on entrance• Managed customer calls, offered over the phone quotations, advice and general customer service• Created new customer records using a bespoke software• Managed customer records using computer software and filing system• Established urgency of customer need via veterinary consultation• Expedited emergency customers to ensure timely patient care• Collected and banked customer payments• Chased customer… Show more • Stationed at front desk, greeted customers/patients on entrance• Managed customer calls, offered over the phone quotations, advice and general customer service• Created new customer records using a bespoke software• Managed customer records using computer software and filing system• Established urgency of customer need via veterinary consultation• Expedited emergency customers to ensure timely patient care• Collected and banked customer payments• Chased customer debts through to fruition• Collected samples for conduction of laboratory tests• Monitored temperature stats to ensure adequate running of refrigeration equipment• Audited stock levels of medicinal supplies ensuring stock availability and revisiting requirements in line with peaks in usage Show less

• Managed network of accounts to ensure adequate operation of catering products within the field and also driving excellent customer relationships• Established importance of customer requirement via over the phone diagnostics and then arranged level of repair in accordance with urgency of need• Ordered spares in line with customer repair and after-market requirements• Assigned engineers in line with repairs needed/level of urgency• Managed engineer timesheets for entire fleet