Marie Stella Dulo Email & Phone Number

Managing a service comprising of 115 staff.

Northampton, United Kingdom

PA to the Strategic Manager for the Looked After Children's Service, Northamptonshire's Children's Social Care. My duties include (but not limited to):-- Diary management- Organise and minute regular and ad hoc meetings for internal and external customers. - Organise events and conferences for up to 250 people- Handling and recording confidential information in a sensitive manner- Communicating clearly with a range of people on a daily basis both over thetelephone, in person, and email, sometimes over sensitive and/or complex issues.- Responsible for the supervision of 2 staff which includes - Regular supervision - Quality assuring assignments - Personal development - Creating, editing and formatting documents and presentations on Microsoft Word, Excel and Power-point

London, United Kingdom

MA degree analysing policy formation, implementation, success and failure. Assignments set were based on the above concepts; constructing robust, clear and concise arguments using research. My dissertation was based on UK drug policy and the scope for change, using Portugal's decriminalisation policy as a comparison. Modules taken include:- The Policy ProcessComparative Public PolicyResearch Design for Public Policy Public Policy and the Governance of Complex SocietiesUrban Policy in a Globalising WorldCase Studies in Policy Decision

Northampton, United Kingdom

Key responsibilities and achievements To plan and implement the government policy of creating a single funding formula for 420 providers of free childcare to three and four year olds in NorthamptonshireTo plan and implement the government policy of extending free childcare for over 9000 three and four year olds across Northamptonshire Increased amount of funding directed to the most disadvantaged eligible 3-4 year olds in NorthamptonshireIncreased number of early education graduates in the workforceDuties included engaging and communicating with internal and external stakeholders which ranged from providers of childcare to heads of departments and local CouncillorsOrganise and attend conferences for up to 400 peopleOrganise and implement consultations Strategic planning for the direction of the early years and childcare sector in Northamptonshire

Northampton, United Kingdom

Key responsibilitiesAssisting the lead youth worker run events with and for young peopleAssisting to organise and run courses for young people such as First AidConduct informal research with young people using focus groups

Northampton, United Kingdom

Key responsibilities To manage, co-ordinate and organise the schedules of the joint service managers.Organise and minute regular and ad hoc meetings for internal and external customers. Organise events and conferences for up to 100 people, sourcing venues and caterers across the county. Maintaining record management systems for the Early Years and Childcare Service and the Children and Young People directorate.

A customer service based role. Successfully matching the needs of the customer with the needs and targets of the business achieved by liaising with our head office, customers and staff in order to get the best results. Successfully trained members of staff on new initiatives and processes within the company, also travelling to other branches across the country to conduct training. Provided administration support for the team, as well as providing secretarial support and assistance to our Mortgage Advisor to ensure her diary ran smoothly. This included data entry, records management and managing schedules. Involved in new projects and initiatives to gain more business and footfall for the branch such as charity events and theme days.

A customer service based role. Resolving problems, queries and complaints to a high standard whilst meeting tight deadlines and customers expectations. Management, training and development of new starters, training up to 10 staff on a monthly basis. Analysing and investigating fraud patterns to help provide solutions to prevent financial loss.

Foundation Degree, Leadership And Management

Foundation Degree, Professional Coaching, Distinction

Ma Public Policy, Political Science And Government, Merit

Activities and Societies: KCL Think Tank Society

Bachelor'S Degree, Media, Cultural Studies And Sociology, 2:1

Activities and Societies: Campaigning against the BNP in Merseyside