Peter J. Email & Phone Number

• Excellent knowledge of Northgate Housing (primary source to extract data).• Excellent presentation delivery to managers and stakeholders regarding Power BI reports and understanding data content and business requirements.• Performing statistical analysis of data, data cleansing using pivot tables and column filters etc• Strong IT and mathematical skills.• Creating data dashboards, graphs and visualisations.• Identifying possible areas of improvement from data results and highlighting them to the stakeholders to streamline processes for better efficiency.

London Area, United Kingdom

• Database testing - migration of data from old database to new database which involved UAT, smoke testing of data and validation testing of data to ensure there are no faults with jobs being raised and being transferred from one system to another. • I supported on 3x Housing Associations contracts, which involved training Support to all staff at all levels at all levels on using Repairs Systems such as Citrix - Northgate/DRS and Impact Response. • Regression Testing/ User acceptance testing (UAT) checking if system works, testing of system and reporting issues to the I.T Development or applications team. • Identify and documenting the issues with the systems build and reporting back to developers and testing after bugs have been fixed using Power Bi and Excel to record and utilize the data found.• Providing continuous support for 6 weeks on site of training support and documenting any issues that need to be resolved. • Working with the I.T Support teams to gain the knowledge and to relaying back the positive outcomes back to stakeholders and senior staff members. • Understanding processes in a complete cycle (end to end) to identify training needs, data inputting to running reports for managers. • Configuring staff profiles to match their remit/their access needs for different levels. • Also configuring and testing the phone lines after installations and setting up phones line queues.• Systems Used - Impact Response, MS Power BI, MS Visio, MS Excel.

• Planning/scheduling - Handling incoming calls, raising repair jobs on various systems, allocating jobs to engineers to attend repairs, keeping within client KPI’s. • Using Repairs Logging Systems such as Citrix -Northgate/DRS/Impact response.• Monitoring the call queues, emails and assisting/training other staff to manage their workload or submitting jobs to engineer’s PDA’s etc.• Managing engineers workloads are completed within time frames and ensuring site reports are submitted to the client on time.• Managing the call queue to ensure low call waiting times and high call answering rates.• Providing reports to managers of call stats and jobs raised etc.

London Area, United Kingdom

• To ensure the team is planned and managed effectively to meet internal and client KPI’s are achieved in terms of call handling time and task completion. • Ensuring professional customer service is provided and to provide technical support to the advisors to ensure calls are actioned correctly. • To provide ongoing training and coaching to advisors to ensure that all staff are skilled and up to date with current client requirements/process and procedures. • To monitor, report on performance and provide an action plan of to correct any failing responsibilities within the team. • To maintain a strong knowledge of repairs and maintenance, including basic training, health and safety and housing management system knowledge.

London, England, United Kingdom

• Updating customer accounts and processing customer payments for sublet charges.• Responding to external calls and emails.• Keeping to monthly targets/KPI's.• Communicating with the payments team.• Updating the Excel datasheets and internal database for sublet charges.• Managing high amounts to leaseholder accounts including data inputting.

Kent, England

• Responsibilities for processing all staff timesheets, payroll and pensions.• Excellent attention to detail.• Administration of starters and leavers and contractual changes such as employment hours and bonuses and also completing DBS checking and updating the payroll systems.• Intermediate understanding of payroll, including national minimum wage, taxation, pension scheme rules, NI rules.• Maintain the HR and Payroll system and investigate any payroll discrepancies.• To maintain the internal handbook updated of policies and procedures and complete audit control and reviews annually.• To keep upto date with new legislation surrounding HR and Payroll issues.• Managing a group of 30 staff approx.• Being able to communicate to various staff both internal and externally via emails and verbally and being an approachable and good team leader.• Being able to complete tasks on time with excellent organising skills including problem solving.• Building team moral and being positive to influence staff at all times.• Managing HR/payroll/staff training/projects/decision making and producing great outcomes/results.Care Support Worker. • Offering support to the patients who have a mental health condition or mild learning disability to complete day to day tasks at home and in the community.• Ensuring patients take regular medication.• Completing admin tasks such as writing reports on the patients and checking money entry books.• Supporting team members to ensure the patients well looked after during the day including personal hygiene and keeping to medical appointments etc.• Offering 1-2-1 private counselling sessions with the patients and reporting back to the Service Manager or social worker of any unusual concerns.• Taking an interest in meeting different people without showing any prejudice

London, United Kingdom

• Inputting data from Land Registry onto spreadsheets to be processed.• Completing tasks and maintaining deadlines to a five day time schedule.• Adapting to quick learning and ensuring accuracy.• Communicating with Service Charge department for data retrieval.• Reading and understanding various leases and the legal jargon used.• Contacting Land Registry for leaseholder Information

London, United Kingdom

• Answering all incoming calls, logging and updating all jobs onto an in-house computer database system.• Providing accurate and precise information to customers and landlords.• Allocating the correct trades to the correct jobs etc, for tenants and empty properties.• Completing various jobs within specified time frames.• Ensuring all work teams have the relevant info to complete the job on time for handover to the Housing Associations.• Using the council SOR coding to invoice jobs to the client.• Ordering stock/parts for engineers to complete jobs including managing and organizing job allocations.• Managing a small group of staff.• Working on the voids team- ensuring all void properties were allocated for works and submitted to Camden Council within the time frame.

Manchester, United Kingdom

• Dealing with the Housing Benefits and Council Tax Accounts including updating customer accounts.• Answering calls and advise the customers of information on their account.• Calling out externally to customers to gather and provide further information in order for the claim to be processed.

London, England, United Kingdom

• Dealing with customer’s inquires via telephone and transferring calls to colleagues in other departments. • Broad range of knowledge, of legislation and procedures to investigate further to ensure account security and to report any suspicious activity to a senior member. • Using several computer applications in order to process and update information that is received. • Data inputting on council tax accounts and sending out annual bills to customers.• Data inputting on lettings and Rent accounts.• Being part of the internal auditing team to maintain the ISO 9001 certificate.• Ensuring the staff aware of the quality management handbook on the intranet.• Ongoing training on new legislation around Council tax, Housing benefits and DWP.• Trying to prevent accounts going to legal statues/bailiff actions. etc

London, England, United Kingdom

• Stock checking and arranging stock for the Food Hall.• Processing of information to the computer.• Transportation of loading and unloading stock on to the Heavy Goods Vehicles.• Ensuring all departments are informed of the delivery.

London, England, United Kingdom

• Installation of Digital Cable TV, Cable Telephone and Cable Modems. • Working in an open and public environment and was fully aware of the safety precautions involved with the tools needed to perform an installation.• Working in a tidy environment and demonstrating the company installation video to customers.• Keeping to the daily installation targets set my managers.

London, England, United Kingdom

• Being responsible for cash handling and updating stock take • Responsibility of managing staff of different departments.• Providing excellent customer service.• Ensuring the food shelves are fully stocked.• Scanning food accurately.

Gnvq, Engineering

Gnvq, Information Technology

Gnvq, Business Studies

Gcse'S