Marie Baker, Mba Email & Phone Number

Cleveland, Ohio, United States

Cleveland, Ohio, United States

Cleveland/Akron, Ohio Area

Cleveland/Akron, Ohio Area

•Develop yearly business/strategic plan, gain agreement and implement it, increasing branch earning and customers. Upgraded procedures/controls and customer communications, turning around the branch. •Overhauled branch operations and testing procedures to be compliant with bank and federal standards and best practices. Successfully passed biennial internal audit of operations and procedures with a satisfactory rating in October 2014. Respected as a strong operations manager.•Oversee daily business and manage policy and procedure risk and compliance related to teller transaction and deposits, wires and electronic banking operations. Recognized by management for maintaining a strong knowledge of banking and finance especially around products, services and procedures.•Recruit, train, coach, develop and motivate employees to be experts in their jobs and provide the best customer service, even in stressful situations. Established clear objectives for each employee and set realistic work schedules and career development.•Drive customer digital banking usage (online, mobile, etc.) by coaching staff on how get customers enrolled and running. Decreasing bank overhead and increasing profits with digital usage.•Drive and deliver customer service excellence, even in difficult situations, to give the best banking experience. Respected for developing creative, risk-free solutions for customers’ business/financial challenges. Work closely with staff to handle customer issues and set realistic expectations with them. •Co-manage the regional diversity council chartered with developing strategies to recruit and retain diverse candidates. Create agendas, run meetings and handle all follow-up activities that enable Chase to continually diversify its workforce.

Chardon, Oh And Willoughby, Oh

•Worked with customers to uncover their financial needs while providing product recommendations that acquire, retain, and deepen their relationship with the bank.•Executed financial recommendations in the areas of investments, various loan types and day to day banking needs while providing excellent customer service. •Understood complex needs of small businesses and make custom recommendations that helped the small business owner focus on growing their business.

Chicago, Il And Independence, Oh

•Prospected, built and maintained pipeline of business selling software as a service. Negotiated and closed sales with new and existing clients. Finished first year at 125% of plan and in top 16% in dollars and top 13% in units for division. Awarded Associate District Manager of the Year for Chicago East, Bronze Medal for most accountant units and won quarterly award trip to Cancun based on sales.•Developed and grew relationships with COI’s to grow referral base and gain clients.•Prospected territory via phone and foot to uncover and convert new opportunities.

Chicago, Il

•Grew and retained $1M in Sprint conferencing business for the east coast.•Monitored account trends and strategized ways grow and develop business.•Worked with outside sales rep partners to identify key decision makers, uncover unmet needs and create proposals offering unique solutions for Fortune 1000 clients.

Chicago, Il

•Secured new business by qualifying and speaking with key decision makers in prospective customers.•Provided training to customers on audio and web conferencing.

Cleveland, Oh

•Assisted the marketing department in two national studies for Food Management and Restaurant Hospitality Magazines to understand what were most common food brands being used.•Analyzed data from surveys sent to restaurant and food management employers across the country.

Master Of Business Administration - Mba

Bba, Marketing

Education record