As a subject matter expert in conflict management, I assess a dispute and suggest solutions based on business and individual needs. One of those solutions is 2-party mediation, and as an accredited workplace mediator, I have a 95% success rate (mediations reaching agreement) in a challenging and complex operating environment. I also offer group mediations, team facilitation as well as wider ranging engagement activity to help you understand the root cause of a dispute.I have significant… Show more As a subject matter expert in conflict management, I assess a dispute and suggest solutions based on business and individual needs. One of those solutions is 2-party mediation, and as an accredited workplace mediator, I have a 95% success rate (mediations reaching agreement) in a challenging and complex operating environment. I also offer group mediations, team facilitation as well as wider ranging engagement activity to help you understand the root cause of a dispute.I have significant experience in dealing with conflict issues in relation to the following:• Bullying & Harassment• Grievance• Post-Conduct• Absence and Return to Work• Mental Health Issues• Industrial RelationsAlso skilled at developing and executing change management programmes and improving employee engagement Show less

Lead and co-host a podcast exploring neurodivergence, focusing on the unique experiences of late-diagnosed individuals, especially women in their 40s.Design and deliver educational programs and training focused on raising awareness of neurodiversity in workplaces and communities, helping both neurodivergents and neurotypicals navigate inclusive communication and collaboration.Develop and facilitate workshops and resources on neurodivergent empowerment, psychological safety, and… Show more Lead and co-host a podcast exploring neurodivergence, focusing on the unique experiences of late-diagnosed individuals, especially women in their 40s.Design and deliver educational programs and training focused on raising awareness of neurodiversity in workplaces and communities, helping both neurodivergents and neurotypicals navigate inclusive communication and collaboration.Develop and facilitate workshops and resources on neurodivergent empowerment, psychological safety, and conflict resolution, tailored for leaders, coaches, and mediators.Advocate for the inclusion and representation of neurodivergent voices in professional spaces, fostering a sense of community and belonging.Manage content creation, community engagement, and collaboration with other advocates to raise awareness and promote understanding of neurodiversity across industries. Show less

I provide high quality mediation, training and coaching services for customers of The TCM Group. I work with David Liddle and his growing team of Resolution Consultants ‎to investigate and resolve workplace conflict, bullying, harassment, discrimination, misconduct and disciplinary issues. TCM delivers the highest standards of mediation, investigation and coaching services in the UK and I am excited to be working with such a prestigious organisation.

The PMA is the UK’s leading independent professional body for the constructive use of mediation. Membership offers access to a network of similar minded peers and a confidential platform for knowledge sharing to support excellence in the delivery of mediation services

Alongside own study & current role, volunteer as an E-Mentor to students in their final year of study. Provide advice based on own career experiences in relation to career direction and other issues the students are facing. Also advise on CV and interview techniques.

Using World Class Manufacturing (WCM) methods, managed process improvement in the entire Doncaster (DN) Sector, with all relevant pillars launched in the key site at Scunthorpe. Safety, Focused Improvement, PD and Quality launched across the DN sector with the WCM Tools used for every accident and repeat complaint. Key achievements in this role included:- Was the South Yorkshire & East Midlands lead for Quality, playing an active part in developing the new Customer Service Matrix and… Show more Using World Class Manufacturing (WCM) methods, managed process improvement in the entire Doncaster (DN) Sector, with all relevant pillars launched in the key site at Scunthorpe. Safety, Focused Improvement, PD and Quality launched across the DN sector with the WCM Tools used for every accident and repeat complaint. Key achievements in this role included:- Was the South Yorkshire & East Midlands lead for Quality, playing an active part in developing the new Customer Service Matrix and delivering training to my fellow Champions and Quality Leads.- Developed extensive knowledge of Safety Steps 1-3 focusing on in-depth accident activity to true root cause and countermeasure, investigation of human error and ensuring legal compliance. Also included development of comprehensive risk prediction alongside current risk assessments- Directed safety activity across the DN Sector, leading to a 34% reduction in Lost Time Accidents and 29% reduction in Non-Absence Accidents YoY- Fully owned all Education & Training, instilling the ethos that WCM is business as usual and the way to achieve targets.- Worked closely with business partners and fellow Champions and Supports in sharing and implementing best practice as well as assisting with their own development as one of the longest running WCM Sectors in the East region- Actively deployed actions from the Ipsos Mori Engagement survey, running workshops to equip managers with the correct skills and understanding, and working with staff in Scunthorpe to ensure relevant actions are taken. This saw engagement in Scunthorpe improve by 5% and the whole DN Sector by 2%.- Worked closely with the CWU across the sector building understanding in Safety where the Scunthorpe Rep was the Pillar Support and the WCM Tools are used in all accident and RTC investigations sector wide.- Drove activity to generate over £120k and 200hrs YoY in hard savings at Scunthorpe Delivery Office Show less

Involved in the deployment of Clear Choice for the North West Mail Centre closure programme. Working to a defined project plan, completed the closure of Liverpool & Crewe Mail Centres where was responsible for ensuring preference exercises were carried out and that the resulting data was accurate and reported back to the project team effectively, for approximately 800 employees prior to the Mail Centre closing. Also included providing ongoing advice to affected employees throughout a 12 month… Show more Involved in the deployment of Clear Choice for the North West Mail Centre closure programme. Working to a defined project plan, completed the closure of Liverpool & Crewe Mail Centres where was responsible for ensuring preference exercises were carried out and that the resulting data was accurate and reported back to the project team effectively, for approximately 800 employees prior to the Mail Centre closing. Also included providing ongoing advice to affected employees throughout a 12 month period & assisting with the resulting outplacement service. Additionally, this involved providing in depth knowledge regarding the policy in place for redeployment (MTSF) & providing in depth, ongoing training for colleagues as well as producing fact sheets and training material to assist both colleagues and mail centre staff. Building & maintaining strong relationships with CWU representatives, mail centre management, project teams & regional HR managers was crucial to the success of the closure programme. The role also involved dealing with suppliers such as Reed & Job Centre Plus in order to facilitate the movement of staff, either to the new mail centre which for the North West was Warrington, to jobs in the local area or through the voluntary redundancy process. The role involved spending weeks away from home and significant travel from the base office of Pond Street in Sheffield to Crewe & Liverpool Mail Centres as well as a large amount of nights away & the regular working of unsociable hours. In the latter end of the project, was instrumental in the opening of a centre in Warrington to enable the quick closure of all 3 Mail Centres in the North West. Once this was complete, was heavily involved in producing VR quotes for the Next Steps programme as well as the beginning of the deployment of Clear Choice in London. Show less

Extensive knowledge of the Managing the Surplus Framework (MTSF) policy and its practical application in the management of change within Royal Mail. This gained not only through the day to day use of the policy at all levels of the business including resolving grievances and often complex issues, but also through analysing key business models through assignments for the Foundation Degree. Regularly advise employees, office and mail centre managers as well as senior management on the effective… Show more Extensive knowledge of the Managing the Surplus Framework (MTSF) policy and its practical application in the management of change within Royal Mail. This gained not only through the day to day use of the policy at all levels of the business including resolving grievances and often complex issues, but also through analysing key business models through assignments for the Foundation Degree. Regularly advise employees, office and mail centre managers as well as senior management on the effective resolution of issues and the procedures involved. Also involves regular site visits to advise management and staff alike on the implications of deploying the policy and presentations to union officials and senior management. The role has also involved:• Coaching several team colleagues in the practical application of the MTSF policy and providing continuing support as and when needed, including annual leave cover for all roles in the team.• Challenging higher level management on discovering payments that did not fall within the MTSF policy.• Regularly challenge the CMA & CWU, particularly where the wrong information has been given regarding the application of the policy• Facilitating the movement of work relating to MTSF from Chesterfield to Sheffield after identifying serious irregularities in the way the work was being completed.• The full transfer process of employees into HWDC ensuring employees are compensated for loss of earnings as a result of the transfer. This led to two site visits over the early, late and night shifts as well as extensive and continued contact with the managers of the project as a whole.• Several mini projects involving the calculation of lump sums due as a result of shift changes, reduction in grade or reduction in hours following redeployment. Involved several site visits to problem areas and the provision of one to one meetings with employees on all shifts. Show less

Carried out the weekly and monthly processing of pay for two pay "environments" in accordance with set procedures and deadlines. Was responsible for the speedy payment of voluntary deductions and attachment of earnings orders to the relevant organisations from employees pay. Also carried out general administrative tasks for the team manager. A high standard of accuracy was also necessary for this role, as was the ability to communicate on all levels to sometimes-irate customers. This… Show more Carried out the weekly and monthly processing of pay for two pay "environments" in accordance with set procedures and deadlines. Was responsible for the speedy payment of voluntary deductions and attachment of earnings orders to the relevant organisations from employees pay. Also carried out general administrative tasks for the team manager. A high standard of accuracy was also necessary for this role, as was the ability to communicate on all levels to sometimes-irate customers. This was initially a 6-month contract but after meeting performance standards, the role was made permanent. Show less