Mariel M. Email & Phone Number

Develops and implements a comprehensive project plan to achieve operational excellence goals.Collaborates with stakeholders across various departments to identify and prioritize improvement opportunities across the organization.Leads cross-functional teams to execute improvement projects and initiatives.Monitors and tracks progress against project plans, timelines, and adjusts as necessary.Provides regular updates to senior management on project status, risks, and opportunities.Identifies and mitigates project risks, issues, and escalates as needed.Fosters a culture of continuous improvement across the organization.Develops and maintains project documentation, including project charters, status reports, and post-project reviews.Ensures projects are delivered on time, within scope, and within budget.Identifies opportunities to streamline processes and eliminate waste across the organization.Provides coaching and guidance to team members to ensure successful project delivery.Implements systems to enhance operations such as SOPs, work-instructions, best-practices, training. systems, workflows, value stream mapping, etc. Upholds company expectations and standards across all customer service disciplines.Delivers a high level of customer service both internally and externally. Collaborates with other colleagues/departments to ensure effective and efficient customer service.Performs other duties as assigned.

Henderson, Nevada, United States

Coordinate and schedule training classesEstablish productive, professional relationships with trainers, customers and internal staff.Provide quotes for training services and follow up until closed.Source, screen, onboard and maintain relationships with training staffOversee issuance of certifications and evaluationsMaintain training records, track renewals and schedule recertification trainingFollow up training inquires and support our sales teamParticipate and engage in the account onboarding, planning and business review process that develops mutual performance objectives and critical milestones.Identify gaps and increase participation of training programs at the site level by comparing class completion data to each business location and their relative size.

Las Vegas, Nevada, United States

* Managing team members of Operations Department - Center Support focused on best patient experience.* Overseeing Center Service Coordinators in various clinical locations.* Responsible for Payroll - Time Card approvals, as well as vacation/sick approvals.* Ensure there is proper coverage for team members that are out of the office.* Provide assistance in identifying and implementing new policies/protocols, as well as improve operational processes.* Processing credits/refunds.* Responsible for training/ongoing training of Service Coordinators nationwide to ensure all Policies and Procedures are followed effectively and efficiently.* Provide expertise and services to team members, patients, and other associates with any inquiries or issues.* Handling outbound/inbound phone calls and emails from patients, center staff, and physicians.* Resolve any issues that may arise which could include investigating, troubleshooting, and coordinating with all parties involved.* Assist with patient retention, handling cancellations, and overcoming obstacles.* Host department, individual, and other department meetings (Zoom or Teams Meeting included).* Assist Executive Management Team with project management, revenue analysis, business strategies* Extensive Salesforce Development Testing

Las Vegas, Nevada Area

• Leading a team of 4 members responsible for assisting all of Cenegenics Centers nationwide. Assistance to centers includes (but not limited to) support with anything operational related matter, provide ongoing training and mentoring, processing, patient services, etc.• Assisting the management team with various projects, reporting, meetings, webinars, presentations• Provide assistance in identifying and implementing new policies/protocols• Processing credits/refunds • Responsible for training/ongoing training of Service Coordinators nationwide to ensure all Policies and Procedures are followed effectively and efficiently • Overseeing Center Service Coordinators for various locations nationwide• Provide expertise and services to team members, patients, and other associates with any inquiries or issues• Handling outbound/inbound phone calls• Resolve any issues that may arise which could include investigating, troubleshooting, and coordinating with all parties involved.

Las Vegas, Nevada Area

• Expert in operational processes and procedures• Service Coordinator for several Cenegenics physicians• Corporate liaison for Cenegenics Atlantic City, Dallas-FortWorth, Atlanta, Jacksonville, Washington D.C., New York, Philadelphia, Puerto Rico, Chicago, Utah, as well as Corporate support for several Affiliate Physicians• Responsible for handling closes, prelims, program changes, monthly charges, patient requests/inquiries• Assisting management with several urgent projects • Part of the training team for new employees. Continuous mentoring for all junior associates.• Provide expertise and services to team members, patients, and other associates with any inquiries or issues• Handling outbound/inbound phone calls• Resolve any issues that may arise which could include investigating, troubleshooting, and coordinating with all parties involved.

* Delivering five-star quality customer services to high net worth individuals* Handling heavy outbound phone calls to patients re: management of pharmacy shipment, approvals, credit card declines, follow ups, etc.p* Responsible for pharmacy returns: investigate if shipment needs to be re-sent, destroyed, or apply credit on file to patients* Charging Professional Fees (Physician Fees) for Boca Raton patients* Pharmacy batching: scheduling/setting future pharmacy shipments* Handling inbound phone calls from patients re: any pharmacy requests, questions, concerns

•Responsible for a high level of Client Service in Providing Staffing to established Las Vegas Companies•Sourcing both passive and assertive candidate in highly competitive job market•Researching candidate compatibility and providing excellence in candidate reliability•Assessing current client hiring trends and growth needs to match well suited professionals•High level of outside and inside sales and marketing•Coaching candidates to help them achieve a higher level of success in their career

 Managed and organized property information/customer service/farm department with a staff of 3-4 associates. Increased production up to 90% of the department’s original overall productivity. Sales/Marketing support. Trained new hire sales representative. Assisted sales team with a staff of over 20 account executives. Accomplished quarterly projects given by County Managers. Produced title orders. Created reports using spreadsheet, inventory control, helped in the department's budget control, and submitted expense reports. Coordinated with vendors. Communicated with technical support.  Provided excellent customer services to new and established clients while handling heavy production and phone calls.

Supervised property information/farm department with a staff of 2 or more.Increased customer service production. Organized the department.Sales Support. Organized office parties. Assisted the sales team with a staff of 18 or more and their respective clientele.Conducted customer service presentations to a client or group of clients.

Assisted the sales manager and the entire sales team with a staff 18 or more in all aspects of their duties. Acted as a liaison to the administration executive secretary of the company.Created reports, organized parties, and handled phone calls for the sales team. Coordinated with vendors. Ordered and maintained inventory sales marketing materials.Provided property information, marketing pieces, and title services to clients.Assisted the customer service manager.Processed profiles, sales comparables, etc.Ability to process orders of 50 or more per day.