Marie May Email & Phone Number

Washington D.C. Metro Area

• Coordinate the installation of Fast Ethernet and GigE connections for small medium and large business customers • Review customer contracts and orders for content, accuracy and technical compliance and equipment/capacity availability• Review the process for customer's IP allocations, BGP and DNS requirements• Maintain and update the Provisioning database, and maintain reports for management and/or special projects• Work with customers, building owners, contractors, and Cogent Communications internal departments to facilitate client installs and special projects, ensuring all required information and equipment is ready for installation• Coordinate completion of IP configurations, cabling installation, testing and troubleshooting for Fast Ethernet and GigE L3 and L2 products with Field Engineers, IP Engineers and customers• Conduct basic troubleshooting: Work with network engineering, and/or NOC personnel to resolve problems that occur during the installation process. To include: DNS, BGP and IPs configurations

Ashburn, Va

• Directed recruitment and retention of managers, supervisors and staff of 80+ full time and contract employees• Evaluated, coached and trained, mid-level managers to improve team management skills• Developed service installation process reviews, identified areas for process improvements and created teams and systems to support process improvements. • Managed CLEC, ILEC and IXC telecomunication vendors for circuit procurement, installation and testing for dedicated access circuits 56k through OCN • Developed reporting mechanisms identifying internet service delivery milestones and intervals. • Closely managed vendors to ensure on time delivery of dedicated access lines 56k – OCN’s• Created provisioning systems inventory group responsible for clearing facility assignments in all provisioning systems. Primary focus was to recover facilities supporting installation cost reductions for 56k through OCN dedicated internet access connections• Developed customer service and support training and designed metrics reporting for continual evaluation and process reviews. Company was recognized as the #1 Internet Service Provider for customer satisfaction by Interactive Week 1999, 2000, 2001 and Network Magazine and VAR Business 2000-2002• Department senior point of contact for customer escalation and service installation issues and resolution • Increased department productivity quarterly by 100% 1997 through 2002 and increased service activations by 100% yearly 1997-2001• Developed employee performance metrics used to identify employee strengths and weakness for quarterly bonus awards and yearly merit reviews.• Responsible for the daily operations continual process improvements, including provisioning systems development, legacy company provisioning systems integration & provisioning system enhancements

Fairfax, Va

• Planned, tracked, and managed several large projects from concept through rollout to include conversion of a T1 based backbone network to DS3 and OCN.• Tested and troubleshot T1 – DS3 circuits with CLEC & ILEC before handoff to network engineering for network integration.• Planned, tracked and managed dedicated internet access customer connections from CLEC & ILEC service providers to UUNET owned facilities.• Developed telecommunication circuit installation tracking system that proactively identified internal and ILEC, CLEC & IXC installation delivery issues. The system also provided management status reporting for all milestones on circuit installations• Managed projects from concept through launch and maintenance phases • Organized and handled large number of simultaneous projects in a very fast paced environment yet flexible enough to respond quickly to maximize opportunities• Promoted to Supervisor of Internet Provisioning & Service Delivery 1997

Fairfax, Va

• Developed and implemented provisioning process for international backbone network and customer connectivity 64k-E3• Implemented international network architecture by installing a DS3/E3 backbone across an IDNX based platform via the United States and Europe. • Developed reporting mechanisms to identify telecommunication International telecommunication service providers and domestic CLEC, ILEC & IXC vendor delivery intervals. • Closely managed vendor deliverables to ensure on time delivery of dedicated access lines for all telecommunication connections both domestic and international.• Developed an internet customer installation tracking system that proactively identified customer installation issues. The system provided resolution of problems and status on customer connections at all points within the international installation process.• Managed vendor deliverables to ensure on time delivery of dedicated access lines for all telecommunication connections both domestic and international

Washington D.C. Metro Area

Cryptologic Technician "R", United States Navy, Washington. D.C.Communications Intelligence Analyst Morse Code Technician Adjunct Faculty Instructor for the National Security Agency