Provided business analysis consulting for a business transformation program in the Enterprise Client Invoicing department. • Facilitated workshops with business stakeholders in Luxembourg and Toronto. Documented the current state of the end-to-end billing processes (Data Acquisition & Transformation, Static Data Management, Invoice Production and Distribution, Accounting and MIS Reporting) Prepared current state process flow diagrams using MS Visio.• Outlined the key recommendations, which became the basis for the high level business requirements. • Assisted the project manager by planning the business analysis tasks for the SDLC phases of detailed requirements gathering, design, development, testing, and implementation, using MS Project.• Documented detailed business requirements for automation of the revenue posting, and updating the invoice format and content to enhance the client experience. Provided peer business analyst support and coordinated meetings between the business stakeholders and the product business analyst.• Consulted with vendors and in-house development teams, reviewing the solution architecture to ensure that it would meet the requirements. Became knowledgeable (through self-training) on the Advantage Fee Billing system.• Documented test cases using HP Quality Center and consulted with testing teams to prepare estimates for the testing phase.

Responsible for all business analysis activities, specializing in reporting applications for group health claims adjudication systems. Supported development and quality assurance teams by reviewing and providing feedback on design documents and test plans to ensure traceability back to requirements. Provided peer review feedback on business requirements documents covering all aspects of the claims adjudication process (EDI transaction processing and manual claims entry, billing and remittance, reporting and provider audit plan and patient management).• Provided requirements for a pharmacy claims reporting platform including the data warehouse and ETL processes, user interface, security, and report content and layouts. Effectively managed relationships with onshore and offshore development, QA, technical writing and translation teams. As a result the company now has a stable foundation on which to expand web reporting capability to other lines of business.• Documented functional specifications for all standard reporting requirements for Health Canada’s NIHB program, including report criteria, data, layouts, and report delivery. Catalogued all data elements and created entity relationship diagrams (ERDs) for the ad hoc reporting module. Participated in several presentations and demonstrations to the customer. All reporting modules were delivered 100% on time and on budget, with high quality (no critical/high defects).• Documented requirements for complying with the Canadian Payments Association cheque specifications. Provided data mappings from flat file to print-ready cheques and remittance statements. • Researched and evaluated tools to support business requirements definition such as Rational RequisitePro, Ravenflow, Blueprint, and Serena Composer.

Supported various clients and business systems initiatives by providing business analysis services and insurance domain expertise.• Analyzed electronic files sent to regulatory agencies for errors, recommending fixes that would save client money in fines. Completed tasks 4 weeks ahead of schedule on a 12 week project.• Performed a gap analysis of two related companies' billing systems. Analyzed over 100 comparable functions of each system to determine differences in business processes.• Created and maintained cheque templates for integration into a cheque processing system. Tested cheque documents against the Canadian Payments Association's specifications, resulting in no issues on implementation to production.• Trained and mentored a team of 2 quality assurance analysts in programming automated test scripts for a claims model office, using SQA Rational Robot.

Maintained support tables, and created, maintained and executed batch jobs for a reinsurance administration and billing system to ensure correct processing. Provided user support and training.• Supported vendor in developing a new administration and billing system for individual policy management. Created and maintained user documentation, and tested data loads as part of the conversion effort. • Installed, and tested system upgrades in acceptance test area before implementing in production, minimizing downtime. Developed model office for regression testing of system updates.• Designed, coded and tested MS Access database for tracking and reporting actuarial quote activities.