Marie Sherry Email & Phone Number

County Monaghan, Ireland

• In my role as an EMEA Software Support Consultant at Computershare, I provide high-quality support to our clients in the EMEA region. I work with our web-based software applications—GEMS, BoardWorks, and CIMS—helping.
• Troubleshoot technical and application issues by working closely with both our clients and internal teams.
• Create and manage action plans to address and resolve issues, including estimating the resources needed.
• Overseeing client upgrades and installations, running diagnostics at different system levels where possible.
• Delivering training sessions to help clients get the most out of our software.
• Contributing to compliance reviews, product development feedback, and application testing, including User Acceptance Testing (UAT).𝐊𝐞𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐫𝐨𝐥𝐞:

Dundalk, County Louth, Ireland

• As a Junior Application Support Consultant within ERP Software Support, I strive to provide top-quality assistance and solutions to our customers who are now within the Post Go-Live phase of the software.Key Skills in.
• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠: Serve as the first point of contact for clients experiencing technical issues or having questions about the ERP software.Diagnose and resolve software problems by analysing the.
• 𝐒𝐲𝐬𝐭𝐞𝐦 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐬𝐚𝐭𝐢𝐨𝐧: Assist clients in configuring and customizing the ERP software to fit their specific business processes and requirements.Provide advice on best practices for system setup and.
• 𝐔𝐬𝐞𝐫 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Conduct training sessions for clients to help them understand and effectively use the ERP software.Create and maintain comprehensive documentation, including user manuals, FAQs, and.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build and maintain strong relationships with clients to ensure their satisfaction and helping build confidence in using the software.Follow up with clients post-resolution to ensure.
• 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞: Develop and maintain a deep understanding of the ERP software, including performing version updates, and knowledge of its modules, features, and integrations.

Dundalk, County Louth, Ireland

• As a Junior Business Consultant in ERP Implementation, I took the responsibility of being the Lead Consultant on my own projects, as I continued to work closely with clients and cross-functional teams to analyse.
• 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Assessing the client’s business process needs, and then aligning them with the software’s capabilities. This could include the process of their Sales and Purchasing, their Stock Management, and.
• 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞: Ensuring I have proficient knowledge in the product; including its features, functionalities, and capabilities.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Building and maintaining strong relationships with customers as they journey through the various stages of the Implementation process, from the initial Discovery phase, to.
• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Provide training and guidance to the client's end-users to ensure that they can effectively and confidently use the ERP system. Offer ongoing support to address questions and issues that may arise.
• 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Worked on internal Admin, where the process of training course bookings would be managed using a booking software, which I oversee on a weekly basis.Training Completed:- Project Management.

Dundalk, County Louth, Ireland

• Business Process & Operations team:Since joining the business, I have achieved various milestones, including:
• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Started my first solo project, where I am the Lead Consultant responsible for the customer's successful ERP Implementation, guiding them through from initial Discovery stage all the way to Go-Live..
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Undertook individual customer training sessions, where I detail a specific area of the system, which I carried out using a training webinar.
• 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Worked on internal Admin, where the process of training course bookings would be managed using a booking software, which I oversee on a weekly basis.
• 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠: Continue to upskill myself, both on an individual basis and learning from others team members and working collaboratively.Training completed:- Product Academy- Personal Effectiveness- Technical.

County Monaghan, Ireland

• 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞𝐝 𝐟𝐨𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Awarded with five ‘Love’ awards within my first year of employment for showcasing “commitment to customers and delivery of great service, meeting and greeting and helping them right.
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬: Serving and advising customers at checkouts and product display screens. Cash handling and following correct procedures when completing returns and aftersales.
• 𝐖𝐚𝐫𝐞𝐡𝐨𝐮𝐬𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Operating headset and using internal IT system to both retrieve customer's orders and allocating the daily incoming and outgoing deliveries.
• 𝐌𝐞𝐫𝐜𝐡𝐚𝐧𝐝𝐢𝐬𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐚𝐟𝐞𝐭𝐲: Maintaining an attractive display of goods on the store floor and ensuring that goods are correctly priced within each pricing period. Ensuring customers follow correct Covid-19 safety measures.
• 𝐒𝐚𝐥𝐞𝐬 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: Consistently strived to meet weekly store targets by selling Argos Financial Services.

Roslea, Co. Fermanagh

• Key tasks:
• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Operating checkouts, serving customers, packing shopping, and taking sales. Working at customer service, dealing with bureau de change and customer queries. Operating tills, lottery, fuel machines &.
• 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Detail with returns and pricing stock. Merchandising shop floor, off-license and stock warehouse. Assisting with stock take and ensuring daily correct stock rotation.
• 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞𝐝 𝐟𝐨𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Built a reputation for having friendly and helpful relationships with both staff and local community.

Professional Diploma, Project Management, Distinction

Key modules studied: • Project Fundamentals • Project Environment • Role of the Project Manager • Project Scope • Schedule Management •.

Bachelor Of Honours Business Studies, Business Administration And Management, General, 2.1

Key Modules studied: • Doing Business in New & Emerging Markets • Digital Marketing Strategy • Operations Management • Marketing.

Qqi Level 5 Certificate In Business Studies & Office Administration, Business Administration And Management, General, Distinction

Key modules studied: • Experience with Microsoft Word, PowerPoint, Excel • Writing up administration drafts • Participated in typing.

Leaving Certificate

Activities and Societies: Senior Student Prefect 2016-2018Key Modules studied: • Business Studies • ICT • LCVP • English • Gaeilge •.