Marie Sherry Email & Phone Number

County Monaghan, Ireland

In my role as an EMEA Software Support Consultant at Computershare, I provide high-quality support to our clients in the EMEA region. I work with our web-based software applications—GEMS, BoardWorks, and CIMS—helping clients navigate and resolve a range of software issues.My day-to-day is anything but routine. I tackle a variety of software problems, ensuring that I communicate clearly and professionally with our clients, who often come from senior roles like Company Secretarial or Board level.𝐖𝐡𝐚𝐭 𝐈 𝐃𝐨:• Troubleshoot technical and application issues by working closely with both our clients and internal teams.• Create and manage action plans to address and resolve issues, including estimating the resources needed.• Overseeing client upgrades and installations, running diagnostics at different system levels where possible.• Delivering training sessions to help clients get the most out of our software.• Contributing to compliance reviews, product development feedback, and application testing, including User Acceptance Testing (UAT).𝐊𝐞𝐲 𝐬𝐤𝐢𝐥𝐥𝐬 𝐢𝐧 𝐭𝐡𝐢𝐬 𝐫𝐨𝐥𝐞:• Extensive customer service experience in application or professional services settings.• Strong communication skills, both written and verbal, enabling me to maintain high levels of client satisfaction and manage expectations effectively.• The ability to adapt my communication style to suit both technical and non-technical stakeholders.• A proactive approach to learning and adapting to change.• Knowledge of Corporate Governance and Entity Management practices, which is a bonus.• Familiarity with CRM systems, which has been beneficial in my role.

Dundalk, County Louth, Ireland

As a Junior Application Support Consultant within ERP Software Support, I strive to provide top-quality assistance and solutions to our customers who are now within the Post Go-Live phase of the software.Key Skills in this role include:• 𝐂𝐥𝐢𝐞𝐧𝐭 𝐒𝐮𝐩𝐩𝐨𝐫𝐭 𝐚𝐧𝐝 𝐓𝐫𝐨𝐮𝐛𝐥𝐞𝐬𝐡𝐨𝐨𝐭𝐢𝐧𝐠: Serve as the first point of contact for clients experiencing technical issues or having questions about the ERP software.Diagnose and resolve software problems by analysing the client's issues and determining the root cause.Provide step-by-step guidance to clients to resolve their issues, ensuring they understand the solution.Escalate complex issues to higher-level technical support or development teams when necessary.• 𝐒𝐲𝐬𝐭𝐞𝐦 𝐂𝐨𝐧𝐟𝐢𝐠𝐮𝐫𝐚𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐂𝐮𝐬𝐭𝐨𝐦𝐢𝐬𝐚𝐭𝐢𝐨𝐧: Assist clients in configuring and customizing the ERP software to fit their specific business processes and requirements.Provide advice on best practices for system setup and workflow optimization.• 𝐔𝐬𝐞𝐫 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐃𝐨𝐜𝐮𝐦𝐞𝐧𝐭𝐚𝐭𝐢𝐨𝐧: Conduct training sessions for clients to help them understand and effectively use the ERP software.Create and maintain comprehensive documentation, including user manuals, FAQs, and how-to guides to assist clients in navigating the software independently.Stay updated on new software features and updates to provide accurate information and training to clients.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Build and maintain strong relationships with clients to ensure their satisfaction and helping build confidence in using the software.Follow up with clients post-resolution to ensure their issues are fully resolved and they are satisfied with the support provided.• 𝐓𝐞𝐜𝐡𝐧𝐢𝐜𝐚𝐥 𝐒𝐤𝐢𝐥𝐥𝐬 𝐚𝐧𝐝 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞: Develop and maintain a deep understanding of the ERP software, including performing version updates, and knowledge of its modules, features, and integrations.

Dundalk, County Louth, Ireland

As a Junior Business Consultant in ERP Implementation, I took the responsibility of being the Lead Consultant on my own projects, as I continued to work closely with clients and cross-functional teams to analyse business processes, implement the ERP Software system, and recommend best practices.Key Skills in this role include:• 𝐁𝐮𝐬𝐢𝐧𝐞𝐬𝐬 𝐀𝐧𝐚𝐥𝐲𝐬𝐢𝐬: Assessing the client’s business process needs, and then aligning them with the software’s capabilities. This could include the process of their Sales and Purchasing, their Stock Management, and various other modules within scope.This includes gathering information and documenting requirements, and recommending the most effective solution for their Operational needs. • 𝐏𝐫𝐨𝐝𝐮𝐜𝐭 𝐊𝐧𝐨𝐰𝐥𝐞𝐝𝐠𝐞: Ensuring I have proficient knowledge in the product; including its features, functionalities, and capabilities.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐑𝐞𝐥𝐚𝐭𝐢𝐨𝐧𝐬𝐡𝐢𝐩 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Building and maintaining strong relationships with customers as they journey through the various stages of the Implementation process, from the initial Discovery phase, to Configuration, to User Testing, to Go-Live. This also includes training end-users on training courses which I myself have lead.• 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐮𝐩𝐩𝐨𝐫𝐭: Provide training and guidance to the client's end-users to ensure that they can effectively and confidently use the ERP system. Offer ongoing support to address questions and issues that may arise during the Implementation process.• 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Worked on internal Admin, where the process of training course bookings would be managed using a booking software, which I oversee on a weekly basis.Training Completed:- Project Management- Supply Chain Management

Dundalk, County Louth, Ireland

Business Process & Operations team:Since joining the business, I have achieved various milestones, including:• 𝐏𝐫𝐨𝐣𝐞𝐜𝐭 𝐋𝐞𝐚𝐝𝐞𝐫𝐬𝐡𝐢𝐩: Started my first solo project, where I am the Lead Consultant responsible for the customer's successful ERP Implementation, guiding them through from initial Discovery stage all the way to Go-Live. Gathered the customer’s requirements, liaised with team members, and worked on the system configurations to ensure that the software is catered to meet the business' Operational needs; in terms of effective management of their Sales, Purchasing, Stock, and Product and Pricing.I also shadowed the Lead Operations Consultants on various projects and assisted them in solving both system Configurations and answering support-tasks.• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠: Undertook individual customer training sessions, where I detail a specific area of the system, which I carried out using a training webinar.• 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Worked on internal Admin, where the process of training course bookings would be managed using a booking software, which I oversee on a weekly basis.• 𝐂𝐨𝐧𝐭𝐢𝐧𝐮𝐨𝐮𝐬 𝐋𝐞𝐚𝐫𝐧𝐢𝐧𝐠: Continue to upskill myself, both on an individual basis and learning from others team members and working collaboratively.Training completed:- Product Academy- Personal Effectiveness- Technical Academy- Technical Writing Academy- Professional Academy- Core Consulting Skills- Finance for Non-Financials- Social Capital Workshop- Train the Trainer- Intact SQL Introductory

County Monaghan, Ireland

• 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞𝐝 𝐟𝐨𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Awarded with five ‘Love’ awards within my first year of employment for showcasing “commitment to customers and delivery of great service, meeting and greeting and helping them right to the end. Taking coaching on board really well and put into action really quick.”• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞 𝐚𝐧𝐝 𝐒𝐚𝐥𝐞𝐬: Serving and advising customers at checkouts and product display screens. Cash handling and following correct procedures when completing returns and aftersales. • 𝐖𝐚𝐫𝐞𝐡𝐨𝐮𝐬𝐞 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐬: Operating headset and using internal IT system to both retrieve customer's orders and allocating the daily incoming and outgoing deliveries.• 𝐌𝐞𝐫𝐜𝐡𝐚𝐧𝐝𝐢𝐬𝐢𝐧𝐠 𝐚𝐧𝐝 𝐒𝐚𝐟𝐞𝐭𝐲: Maintaining an attractive display of goods on the store floor and ensuring that goods are correctly priced within each pricing period. Ensuring customers follow correct Covid-19 safety measures.• 𝐒𝐚𝐥𝐞𝐬 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞: Consistently strived to meet weekly store targets by selling Argos Financial Services.

Roslea, Co. Fermanagh

Key tasks :• 𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Operating checkouts, serving customers, packing shopping, and taking sales. Working at customer service, dealing with bureau de change and customer queries. Operating tills, lottery, fuel machines & ensuring correct payments taken for each transaction • 𝐈𝐧𝐯𝐞𝐧𝐭𝐨𝐫𝐲 𝐌𝐚𝐧𝐚𝐠𝐞𝐦𝐞𝐧𝐭: Detail with returns and pricing stock. Merchandising shop floor, off-license and stock warehouse. Assisting with stock take and ensuring daily correct stock rotation.• 𝐑𝐞𝐜𝐨𝐠𝐧𝐢𝐳𝐞𝐝 𝐟𝐨𝐫 𝐎𝐮𝐭𝐬𝐭𝐚𝐧𝐝𝐢𝐧𝐠 𝐒𝐞𝐫𝐯𝐢𝐜𝐞: Built a reputation for having friendly and helpful relationships with both staff and local community.

Professional Diploma, Project Management, Distinction

Key modules studied: • Project Fundamentals • Project Environment • Role of the Project Manager • Project Scope • Schedule Management •.

Bachelor Of Honours Business Studies, Business Administration And Management, General, 2.1

Key Modules studied: • Doing Business in New & Emerging Markets • Digital Marketing Strategy • Operations Management • Marketing.

Qqi Level 5 Certificate In Business Studies & Office Administration, Business Administration And Management, General, Distinction

Key modules studied: • Experience with Microsoft Word, PowerPoint, Excel • Writing up administration drafts • Participated in typing.

Leaving Certificate

Activities and Societies: Senior Student Prefect 2016-2018Key Modules studied: • Business Studies • ICT • LCVP • English • Gaeilge •.