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Maria Manko Email & Phone Number
Product management team leader
at
Exness
LinkedIn matched
3 data sources
Profile completeness 86%
Current company
Role
Product management team leader
Location
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia
Company size
Who is Maria Manko? Overview
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Quick answer
Maria Manko is listed as Product management team leader at Exness, a company with 5975 employees, based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia. AeroLeads shows a matched LinkedIn profile for Maria Manko.
Maria Manko previously worked as Senior Manager, Customer Experience at Exness and Head Of the Global Customer Support Department at Libertex Group. Maria Manko holds Specialist, English Language from Moscow State Pedagogical University.
Company email context
Email format at Exness
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Exness
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Profile bio
About Maria Manko
Dedicated professional with over 10 years of industry experience in FinTech, specializing in customer support, process automation, and team management.✦ Demonstrated progression from a Customer Support Agent to the Head of Global Customer Support, overseeing teams worldwide for a significant duration.✦ Proven track record in optimizing customer experience programs, implementing strategic initiatives, and ensuring exceptional customer satisfaction.✦ Excited about exploring the potential of AI technology and prompt engineering to drive self-efficiency and enhance operational effectiveness.✦ Extensive expertise in managing cross-functional teams across diverse geographies, fostering collaboration, and achieving shared objectives.✦ Currently leading the strategic design, implementation, and optimization of customer experience programs, with a focus on enhancing the voice of the customer and automating generic processes.✦ Skilled in analyzing and measuring customer behaviours and sentiments, utilizing data-driven insights to develop and execute a comprehensive roadmap of customer experience goals.✦ Effective communicator, adept at conveying the customer experience vision and defined objectives to stakeholders, ensuring a consistent end-to-end customer experience across the organization.
Current workplace
Maria Manko's current company
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Exness
4 roles
Maria Manko work experience
A career timeline built from the work history available for this profile.
Senior Manager, Customer Experience
CurrentSupport the Improvement of all Customer Interactions Experience Initiatives.
Sep 2022 - Present
Head Of The Global Customer Support Department
- Developing of business processes and procedures related to interaction of Customer Service Department with other Subdivisions
- Implementing and support of standards, policies and operating procedures for the purpose of providing a climate of cohesiveness, cooperation and enthusiasm within the customer services
- Performing supervising functions for the purpose of maintaining adequate Customer Services Department staffing, enhancing productivity of personnel and achieving objectives within budget
- Regular analysis of statistics, statements and plans executions
- Maintaining high quality level of customer service
- implementation of KPI
May 2012 - Sep 2022
Coordinator Of Work With Travellers Abroad
Recieve calls from insured from all around the worldOrganization of medical care worldwide through foreign partnersDaily communication with partner companies abroad on the organization of assistance and customer serviceTranslation of documents from a foreign languageConducting business correspondence with foreign partners
Aug 2010 - May 2012
Team & coworkers
Colleagues at Exness
Other employees you can reach at exness.com. View company contacts for 5975 employees →
AS
Aysouda Shahgholi Abbasi
Colleague at Exness
Apeldoorn, Gelderland, Netherlands, Netherlands
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AI
Artem Ivanov
Colleague at Exness
Limassol, Cyprus, Cyprus
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IK
Inna Konovalova
Colleague at Exness
Limassol, Cyprus, Cyprus
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PD
Payam Dashtegoli Pour
Colleague at Exness
Iran, Iran, Islamic Republic Of
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AY
Alexey Yudin
Colleague at Exness
Limassol, Cyprus, Cyprus
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YZ
Yara Zaitoun
Colleague at Exness
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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MM
Momen Medhat
Colleague at Exness
Dubai, United Arab Emirates, United Arab Emirates
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徐
徐思羽
Colleague at Exness
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
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RS
Roman S.
Colleague at Exness
Cyprus, Cyprus
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DF
Dibanisa Fakude
Colleague at Exness
City Of Cape Town, Western Cape, South Africa, South Africa
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Aysouda Shahgholi Abbasi
Colleague at Exness
Apeldoorn, Gelderland, Netherlands, Netherlands
View →
AI
Artem Ivanov
Colleague at Exness
Limassol, Cyprus, Cyprus
View →
IK
Inna Konovalova
Colleague at Exness
Limassol, Cyprus, Cyprus
View →
PD
Payam Dashtegoli Pour
Colleague at Exness
Iran, Iran, Islamic Republic Of
View →
AY
Alexey Yudin
Colleague at Exness
Limassol, Cyprus, Cyprus
View →
YZ
Yara Zaitoun
Colleague at Exness
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
MM
Momen Medhat
Colleague at Exness
Dubai, United Arab Emirates, United Arab Emirates
View →
徐
徐思羽
Colleague at Exness
WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia, Malaysia
View →
RS
Roman S.
Colleague at Exness
Cyprus, Cyprus
View →
DF
Dibanisa Fakude
Colleague at Exness
City Of Cape Town, Western Cape, South Africa, South Africa
View →
2 education records
Maria Manko education
Specialist, English Language
Moscow State Pedagogical University
Education record
Litsey 1525 "Vorobievy Gory"
FAQ
Frequently asked questions about Maria Manko
Quick answers generated from the profile data available on this page.
What company does Maria Manko work for?
Maria Manko works for Exness.
What is Maria Manko's role at Exness?
Maria Manko is listed as Product management team leader at Exness.
Where is Maria Manko based?
Maria Manko is based in WP. Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia while working with Exness.
What companies has Maria Manko worked for?
Maria Manko has worked for Exness, Libertex Group, and Europ Assistance.
Who are Maria Manko's colleagues at Exness?
Maria Manko's colleagues at Exness include Aysouda Shahgholi Abbasi, Artem Ivanov, Inna Konovalova, Payam Dashtegoli Pour, and Alexey Yudin.
How can I contact Maria Manko?
You can use AeroLeads to view verified contact signals for Maria Manko at Exness, including work email, phone, and LinkedIn data when available.
What schools did Maria Manko attend?
Maria Manko holds Specialist, English Language from Moscow State Pedagogical University.
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