Marija Eror Email & Phone Number

Belgrade, Serbia

• Retail Customer Delivery Lead
• Deputy Head of the Retail Customer Delivery Division, responsible for the execution of the department's strategic projects
• Responsible for determining and delivering solutions to approved budget and scheduling commitments, while meeting required quality and compliance standards in cooperation with senior business stakeholders
• Driving effective risk and issue management, ensuring existing processes are used effectively and problems are resolved and escalated as appropriate and reviewed at the Steering Committee meetings
• Developing and maintaining detailed project documentation that enables effective tracking of project KPIs and holds relevant data in the process of overseeing and organizing interdependent tasks and activities between.
• Supervising and coordinating IT and Ops departments to ensure alignment of projects in regards to architectures, models, security and overall strategy

Belgrade, Serbia

• IT retail delivery
• Delivery of gateretail's IT solutions to various airlines, including Wizz Air, Wizz Air Abu Dhabi, Air Europa, Norwegian, etc.
• Leading internal IT projects such as transitioning our platform to a Multitenant solution
• Leading integration of Immfly group systems with gateretail's IT solution
• Directing delivery of assigned projects within the time, cost and quality constraints while making sure international and external compliance guidelines are met
• Submitting Intake demands for approval (adding general information about the project along with cost and monetary benefit plans) and tracking project progress in ServiceNow (SNOW)

Belgrade, Serbia

• Managed Services Delivery - Europe (UK & Ireland)
• Managing maintenance and development of all related products including creating Sprint Goals, participating in and/or conducting Sprint Reviews and Retrospectives as well as developing the Product road map, future.
• Coordinating several NCR teams and their activities in order to implement and then maintain the newly developed Software-based Services during the contractual period
• Management of infrastructure with focus on IT, Security, Network, Connectivity changes and resource engagement and management, performance tracking and future requirements
• Being the voice of the Customer to NCR and NCR Managed Service’s representative to the Customer, maintaining a good relationship as well as ascertaining the needs and expectations of the Customer so that the best.
• Issue management and resolution depending on the type, time and priority of the manifested problem/issue

Serbie

• Managed Services Transition - USA
• Lead successful Managed Services onboarding projects for various North American banking clients
• Coordinating projects from the Sell Phase extending through the Deployment Phase eventually leading to the Lifecycle Phase of the Project Management Governance Process
• Defining project goals and objectives to ensure that the program is delivered on time, within budget, and that it meets or exceeds expectations
• Reviewing and evaluating project documentation deliverables for completeness and accuracy
• Identifying key project milestones and assessing risks; Communicating effectively at the Regional levels

• Planning, developing and writing a program for classes and between classes activities
• Preparing tests and quizzes
• Collaboration with different teachers
• Brainstorming sessions with the school board to work on improvement plans and strategies for the classes

Serbia

• Responsible for providing timely and accurate operational support to Merchants selling on the company’s platform
• Maintaining productive working relationships with the current and potential sellers, helping them in their seller experience, advising them in maintaining an excellent status
• Focusing on giving high-quality customer experience whilst researching for the best possible solution
• Addressing system issues, identifying and implementing process improvements

Serbia

• Preparing classes with teachers
• Assist teachers during classes
• Collaboration with different teachers of English
• Organization of activities and games between classes
• Organizing museum and park tours/various excursions

Serbia

• Leading creative workshops for pre-elementary school children