- Promoting digital transformation initiatives- Conducting analysis and preparing recommendations for tool adoption- Leading the planning, coordination and execution of the tool adoption projects - Developing and delivering training programs to educate employees on the effective use of the tools- Collaborating with different teams and external partners to ensure smooth implementation- Providing user assistance based on their recruitment process

- Analyzing the need for trainings, responsible for their timely organization, coordination and delivery. - Responsible for daily employee coaching of existing team and delivery of all new-hire trainings.- Researching and validating content and best practices for existing training, learning support tools and job aids. Presents research findings and recommendations to enhance quality of delivery of product, services, or processes.- Identifying performance gaps, organizes workshops… Show more - Analyzing the need for trainings, responsible for their timely organization, coordination and delivery. - Responsible for daily employee coaching of existing team and delivery of all new-hire trainings.- Researching and validating content and best practices for existing training, learning support tools and job aids. Presents research findings and recommendations to enhance quality of delivery of product, services, or processes.- Identifying performance gaps, organizes workshops and training materials in order to improve employees’ product knowledge - Working closely with the Management and Quality department in support of maintenance and continuous improvement of learning solutions. Show less

- Planned and delivered variety of training programs to new employees to achieve and improve organizational performance- Prepared and mentored new hires for real work in production

- Handled seller inquiries and offered a bilingual support in both Spanish and English.- Demonstrated effective, clear and professional written and oral communication.- Provided prompt and efficient service to Sellers including the appropriate escalation of Sellers’ issues.