Marija Medve Email & Phone Number

Pula, Istria, Croatia

Dublin, County Dublin, Ireland

• Designed and delivered interactive training programs to enhance employee skills and knowledge in processes and areas of demand
• Using metric tools I’ve conducted site needs assessments and identified training gaps to develop targeted learning solutions for employees at all levels within the organization
• Delivered face-to-face quality and performance feedback based on metrics tools on daily and long-term basics while successfully building a safe environment for employees to give feedback on the overall learning process
• Implemented a blended learning approach by incorporating e-learning modules, virtual training sessions, and hands-on workshops to maximize learning effectiveness and engagement
• Evaluated training effectiveness through post-training assessments and feedback, continuously refining programs to ensure optimal impact on employee performance and organizational goals
• Worked closely with operations on a skill matrix to organize and monitor critical role development, inter-department cross-training, and having an overall better overview and understanding of potential knowledge gaps.

Dublin, County Dublin, Ireland

Delivery station DIS2

Coalville, England, United Kingdom

Fullfilment centre BHX2

• I started off in ACG as a Personal Assistant to people with spinal cord injuries. I was quickly promoted to a PA Manager position until the end of June. Here I've successfully fulfilled the following responsibilities:
• Entered and maintained all relevant and required data to the scheduling database system and ensured that all records were kept accurate and up-to-date.
• Led a team of 28 personal assistants, assigning tasks, providing guidance, and overseeing their performance to ensure efficient and practical support to Clients. Held yearly observations and probation period review.
• Managed complex calendars and travel arrangements for Personal Assistants to Clients which often included searching and booking local accommodation, and ensuring PA expenses were processed in a timely manner.
• Developed and delivered a New Hire Start Pack guide to enhance the skills and knowledge of personal assistants, focusing on time management, communication, and problem-solving, resulting in a more cohesive and capable.
• Coordinated interdisciplinary team meetings to ensure effective communication and collaboration among healthcare professionals, resulting in overall improvement of Client care and wellbeing.

Zagreb

• Work included talking to a customer while using several applications (sometimes up to 8 apps at the same time) to resolve customer inquiry which requires being highly concentrated at all times.
• The job required me to be skilled to resolve customer inquiries in the field of sales, bills, technical support, activation and deactivation of service, and general support such as equipment relocation requests and.
• We had daily targets for the number of calls we received, duration of calls, sales, etc.
• Also, we had tests on alter daily basics to make sure that we are following changes in procedure or service that the company provides.

• I was one of the first people who introduced this company to the Croatian market and while working I have helped to set up a ground stone for expanding on the European market
• Through connecting with people on the internet I was recruiting people to do business with me.
• I gained skillset in writing scripts, public speaking, going out of comfort zone, teamwork, organising and holding positive and success mindset workshops every day, cleaning, preparing the place for meetings, register.
• Managed team of 15 coworkers, overseeing their startup, training, and professional growth.
• Utilized effective upselling techniques to increase customer interest.
• Offered thorough support knowledge aiding team assignments and deliverables.

Croatia

Season work over summer. I worked at cash register selling food to local cusomers and turist from Germany, Hungary and other countries (we spoke English) my job included ordering and recieving supply deliveries, organising food delivery, making daily and monthly profit calculations. I evan worked as help at grill for two weaks besides regular job.

Croatia

I was working at fruitshop. Gained much experience in working with people in team, organising shifts, making sceduale for team, recieving shipmemts, working with cash register, recruiting and training new people at workplace. Also got experience to learn how to sell products to people, learned to listen customers and find solutions for them in mutual.

Bachelor'S Degree, Economics/Business Economics

Education record