Marijo Hendren Email & Phone Number

Salt Lake City, UT, US

Draper, UT, US

• Account Manager, EXPERIAN HEALTHCARE / MPV, SALT LAKE CITY, UT (Oct 2011 – Present
• Ensure that clients are realizing the benefits of using the full functional features of several Revenue Cycle Acceleration, contract management and financial products.
• Negotiate contract renewals, and communicate client business concerns/issues and resolution to Experian Leadership.
• Analyze business workflow process in medium to large organizations to ensure client satisfaction and continued use of Experian Revenue Cycle Acceleration Tools.
• Conduct frequent client calls and meetings to provide continuing client education on the effective use of products and their functional enhancements, as well as resolve and document client issues in a timely manner.
• Demonstrate return-on-investment to clients justifying continued use of revenue cycle solutions.

US

• Coordinated with clients across the hierarchy in medium to large organizations to ensure sustained client satisfaction in the use of Ingenix Revenue Cycle Acceleration Tools.
• Successfully negotiated contract renewals and communicated client concerns and their resolution to Ingenix Leadership.
• Exceeded annual quota of over 4 million in contract renewals.
• Exceeded annual new business quota of 2.7 million with additional Ingenix service offerings.
• Built and sustained healthy client relationship to become trusted client business partner / advisor by conducting regular client visits, ensuring client adoption of best-of-breed business practices, and effectively.
• Analyzed relevant client business workflow to proactively reduce claim denials and maximize revenue potential.

US

• Implemented systems Quality control for all new software releases to ensure functionality fit and reduced client risk, as well as the implementation and training of medium to large faculty practice groups.
• Successfully worked with payer/provider clients to increase revenue and reduce cost and Employee time for claim resubmissions.
• Provided detailed Client Road Map to success for all Ingenix solutions,
• Implemented complex software solutions while meeting client objectives and implementation timelines.
• Resolved client problems and communicated resolution to internal/external Senior Management Teams.
• Developed systems training curriculum that included functional updates, complied and distributed training materials, and mentored new and existing clients on effective use of Ingenix Revenue Acceleration Solutions.

South Jordan, Utah, US

• Developed and presented business proposals to new/prospective clients in implementing Medicity’s software with proper client training of its functional features,
• Maintained client satisfaction with customised software products that meet client’s strategic development.
• Identified opportunities to generate new revenue streams with existing clients.
• Planned and implemented suitable operational projects to meet client needs and developed staff training curriculum.
• Conducted Train-the-Trainer courses for all account personnel once user needs have been determined.
• Coordinated closely with customer service to diagnose and resolve clients’ concerns expeditiously.

• Conducted sales/installations, education/training, and promoted/serviced Orbscan topographers.
• Nurtured long-term relationships with clients by ensuring that equipment and software met client’s needs.
• Acquired comprehension of the ophthalmic business to ensure professional representation of Bausch & Lomb/Orbteck.
• Installed, repaired and updated equipment/software for Orbscan applications with extensive travel to B&L offices.
• Conducted training programs for Ophthalmologists, OD’s, and technicians in the use of corneal topography.
• Diagnosed and resolved equipment problems in ophthalmic offices.

• Provided administrative and logistical support for all fund raising events at Primary Children’s Medical Center which included the Festival of Trees, KSL Radiothon and Children’s Miracle Network Telethon. Had full.
• Accounted for funds, gifts and pledges raised in coordinated events, processed correspondences and reports, and coordinated with broadcast media networks in publicizing these events.
• Provided support in setting up and dismantling computers in fund raising events.
• Assisted hospital CEO in managing participation in all fund raising events.
• Assisted in the management of over 800 volunteers in several fund raising events.
• Creatively coordinated support for appreciation dinners, luncheons and meetings associated with the Hospital Foundation.