Marika Tiikkaja Email & Phone Number

Rovaniemi, Fi

Lappi, Finland

Arctic Europe Tourism Cluster-project — renewing tourismin Arctic Europe. The project goal is to build a more resilient and regenerative tourism, to meet rapid changes and future expectations for the benefit of tourism industry, local societies, and visitors in Arctic Europe: Finnish & Swedish Lapland and Northern Norway.

Lappi, Finland

Alongside of my full-time job I work as an light entrepreneur. I provide services in hosting events, arranging workshops, sales and marketing coaching and coordinating services and events.

Rovaniemi, Lappi, Finland

Rovaniemi, Lapland, Finland

Ranua, Finland

Developing tourism related industry and entrepreneurship in the public sector in the municipality of Ranua, Lapland.

Ranua

Educating and training local tourism guides to Ranua area and to Ranua Wildlife Park.

Rovaniemi Area, Finland

Project and Innovation Assistant. During these few months my main tasks were to derive the analytical research into a commonly and easy-going form and to kick-start the writing process of a guidebook for employees working in skiing centers in Lapland: Ruka, Levi and Ylläs. "Osallistavalla johtamisella työhyvinvointia ja turvallisuutta: Levi, Ruka ja Ylläs. Toteutusaika: 1.1.2016-29.12.2017. Tutkimuksellisena tavoitteena oli selvittää, miten koettu työhyvinvointi ja -turvallisuus liittyvät osallistavaan johtamiseen ja osallistaviin kehittämistoimenpiteisiin. Tutkimustehtävä kytkeytyy osallistavaan kehittämiseen, jolla lisätään työyhteisön hyvinvointia, työyhteisön toiminnan turvallisuutta ja edelleen työn tuottavuutta."

Rovaniemi Area, Finland

Working in Rovaniemi Area Marimekko Stores in diverse selling- and customer service related tasks. As responsibilities I had - Active selling and serving the customers according to Marimekko customer encounter template - Recognising and following the planning and execution of sales, targets and budgets- Product-, Design-, and Brand knowlegde and constant updating of these matters- Keeping the appereance of the Marimekko store vivid, inspiring, enchanting, clean and fresh-spirited

Finland

Global developement Project of Marimekko, conducted in close association with the prestigious Trainer's House. I was an In-house-trainer for personnel. The coaching and training included topics such as enhancement of B2C sales, customer service skills, advanced customer encounter process and coaching the sales performance and service experience of staff in stores.

Rovaniemi Area, Finland

The legendary and historical Hotel Pohjanhovi with its 212 hotelrooms, Restaurant and Night Club plus excellent and versatile 12 congressrooms was an unforgettable and well-coaching working experience. With its reception open 24h serving all from domestic travellers to demanding business guests to great volumes of groups gave the perfect opportunity to really get inside the travelling minds of customers. As a Receptionist in Hotel Pohjanhovi, Rovaniemi my duties included:- Daily processes of mid-scale hotels' routines- Various digital systems for CRM, reservations etc.- High-quality customer service with the Restel Customer encounter template- Billing and invoicing all hotel guests and companies, groups concerning rooms, restaurant and congresses- Lobby Bar and all of its functions- Maintaining the level of service and information flow both inside and outside outstanding and comprehensive

Thailand, Greece, Vietnam

Working for Thomas Cook Northern Europe and Tjäreborg Finland in tourism destinations. In all of the destinations the working team was Scandinavian; meaning as colleagues we had Finnish, Swedish, Norwegian and Danish staff. Extremely well-functioning operations in all of the destinations, still after all these years I carry with me many valuable tools for organizing and coordinating tourism services. In all of the destinations my main responsibilities included:- All airport transportations handling and guiding- Planning and holding weekly welcoming meetings for customers, e.g. introducing the destination and surroundings, its services, staff and selling the excursion products. - Hotel appointments for all staying customers- Having the service phone in shifts and the number available for all staying guests 24/7 - Holding and accounting a personal petty cash for selling excursions and other possible serviceproducts or tickets- Other various, unexpected, high demanding duties occuring in destinations* Winter 2009-2010 I was working in Phuket, Thailand. * Summer 2010 I worked in Chania area in Crete, Greece.* Winter season 2010-2011 I was located in Vietnam, where in two destinations; Ho Chi Minh City (Saigon) and the beach destination Phan Thiet. Here I also was in charge of our Phan Thiet office.

Rovaniemi Area, Finland

Rovanimi based, private-owned comapany providing seasonal experiences with the ever so lovely husky-dogs. Tens of thousands of customers flowing trough each busy winter season. A lot of coordinating and selling services. The husky farm had around 350 husky dogs in Rovaniemi and in addition I coordinated the operations for groups in other small farms in Lapland; e.g. Levi area, Saariselkä and Ruka. 27.11.2008 – 17.10 2009 Front Desk Coordinator; duties and responsibilities included the overall functions of the office, customers service, B2B sales, coordinating the operations, assisting in marketing and a part of the invoicing. 12.11.2007–27.11.2008 Receptionist and a guide; assistant for the Marketing Manager, booking and scheduling, all running arrans in the office, customer service, guiding groups. 6.3.2007 –29.5.2007 Receptionist, a guide, assisting in office

Rovaniemi Area, Finland

The architectually visual house of Arktikum consist of The Arctic Centre / Lapland University and The Provincial Museum of Lapland. As an acknowledged guide inside the house of Arktikum I have presented the exhibitions with the history, way of life and nature of the Northernmost areas of the globe and particulary in Lapland and Rovaniemi. As a freelancer my customers have been everything from individual globetrotters to domestic political groups and parties, foreign traveller groups and collaborators of different fields of businesses. I have received a lot of positive feedback of my clear and convincing presentation of quite comprehensive entirities and the tactic and tasteful entertainment value I am able to add to quite heavy and complex matters, such as global warming, the heritage of indigenious arctic cultures etc. Give me a call - I'm still happy to guide you trough the Arctic way of life.

Master'S Degree, Service Management In Digital Age

Matkailu- ja ravitsemistoiminnan ylempi ammattikorkeakoulututkinto. Digiajan palvelujohtaminen. Master of Hospitality Management degree.

Innovaatioassistentti -Valmennus

Ylemmät Ammattikorkeakouluopinnot Lapin Innovaatioassistentti- hankkeessa. Lapin innovaatioassistentti -valmennus on koulutusta ja.

Travel And Tour Guide Professional Qualification, Tourism And Travel Services Management

Authorization studies for a Travel and Tour guide in the local area of Rovaniemi.

Bachelor Of Applied Science (B.A.Sc.), Tourism And Travel Services Management, Degree Programme In Tourism

Activities and Societies: Erasmus student exchance in France, RennesProfessional studies in the fields of Marketing, Business Operations.

Business, Management, Marketing, And Related Support Services, Erasmus -Student Exchange Programme

International Business studies in France, Rennes. The studies included courses of Marketing, Advertising, Organizational Behaviour.

Linguistics And Tourism And Travel Services

Adavnced English and Intermediate French Linguistics, Tourism and Travel related studies of programme services implemented to Finnish.