Digital channel Transformation. Customer experience, Digital sales & marketing – Channel specialist, transforming traditional contacts into digital contact, and guiding the transition in digital customer care & digital sales. Customers prefer easy, fluent customer experience. Engaging with a brand in a digital way. Asynchronous and digital with a human touch. Creative, hands-on specialist, experienced in developing, executing and implementing Digital Strategy. Always focusing on improving the digital customer engagement and customer experience / loyalty.Specialties: digital channel development, online marketing, sales & e-business, website development, digital customer engagement, project management, introducing A.I (chatbots) and automation into (human) assisted service & sales channels. Development and implementation of online marketing, Digital Strategy.
Listed skills include Online Marketing, E Business, Web Analytics, Seo, and 14 others.