Mariko Grose Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Perth, Western Australia, Australia

Provided a range of high-level executive, and project support services to the Minister and Policy team; included providing strategic advice, managing communications and implementing strategies to support the achievement of the office's strategic and operational objectives, complying with State regulations.The Executive point of contact with other Departments, and Parliamentary Services, I managed and reviewed high-level communications and correspondence including briefings, reports, and submissions to ensure the comprehensiveness and accuracy of the written information. Proactively ensured deadlines were met.Oversaw the implementation of administrative practices to optimise efficiency, included hiring temporary staff, supervising staff, training, inductions, and leave management.

Perth, Australia

Managed the diaries of the Minister, Parliamentary Secretary and Chief of Staff including scheduling daily engagements, transport requirements and preparing multi-destination travel itineraries.Administration duties include preparing briefing notes and speeches, undertaking appropriate research as required, logging correspondence, archiving records in accordance with the State Records Act 2000, providing hospitality and managing the boardroom.Proficient with Microsoft Word, Microsoft Excel, Microsoft Outlook, and TRIM (HPE) Records Management Database

Perth, Australia

Functions Manager responsible for organizing meetings and events in a boutique hotel; with the events ranging in size from 2 to 280 people, over multiple function rooms, floors and dates. Daily tasks include being the initial responder to all event enquiries and converting into confirmed sales, site inspections, client meetings, follow up calls, outreaching to previous clients and new leads, negotiating contract terms, compiling event requirements into detailed event summaries and ensuring on the day excellence of services delivered. Responsible for supervising staff on event days, creating staff event rosters, allocating tasks, conducting follow up, training and motivating staff, and minimizing any workplace OHS hazards.Prepared operational budgets, sales targets and end of month reports. Reconciled invoices and purchase orders, ensuring event accounts are settled within the agreed contract terms

Perth, Australia

Welcomed all guests to the hotel in a friendly manner, while providing an efficent reception experience, including check in/out, achieving positive results for guest enquiries, and providing knowledge about the hotel facilities and surrounding area.Reservation duties included answering phone calls and email requests for bookings, correctly inputting reservations into Fidelio Reservation System, following up on missing information, future payments and filing paperwork. Thorough knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Used this information to maximize room occupancy and use up-selling techniques to promote hotel services and facilities. Assisted other hotel operations as required including Food and Beverage and Housekeeping.

Perth, Australia

Provided end to end food & beverage service to guests including; taking orders, clearing and resetting tables, providing suggestions on menu options, bar and beverage service.Setting up, refreshing and clearing function rooms, welcoming event organizers, and promptly resolving any queries or complaints. Proficient with MICROS point-of-sale system.

Bachelor Of Commerce - Bcom, Double Major In Professional Accounting And Hospitality And Tourism Management

Conversational French

Completed - Conversational French – Level 1 and Level 2

Certificate, Beginner French

Completed Beginner French - Courses 1.01, 1.02 and 1.03

Certificate, Certificate Ii In Business Administration