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Marilese Van Der Westhuizen is listed as Customer Success Manager at The Access Group, a with 1609 employees, based in Perth, Western Australia, Australia. AeroLeads shows a matched LinkedIn profile for Marilese Van Der Westhuizen.
Marilese Van Der Westhuizen previously worked as Customer Care & Projects Coordinator at Ray White and Property Management Administration at Ray White. Marilese Van Der Westhuizen holds Fundamentals To Your Csm Career, Customer Success Manager, Short Course from Udemy.
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Who am I:Very hard working, ambitious, enthusiastic and vibrant individual that can relate to people in all walks of lifeTeam player that ensures dignity and fairnessSelf-motivated, hands on and close to the action in all that I doI also have very strong administration and organizational skillsProud and passionate in the workplaceMy personal strong suit is that of client liaisonsI am accustomed to high pressure environments where one is frequently required to think on your feet and problem solve
Listed skills include Training, Management, Software Installation, Testing, and 21 others.
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A career timeline built from the work history available for this profile.
Tauranga, Bay Of Plenty, New Zealand
• Customer onboarding• Periodic health checks with customers• Provide product support• Customer advocacy• Reduce CHURN rate and increase retention rate• Adding value to the customer's journey• Prevent problems before they happen• Increase customer adoption of our software solutions
Papamoa, Bay Of Plenty, New Zealand
Managing and completing projects such as:• Changing the property management portfolio from one software platform to a new software platform• Merging data from different offices into one database• Introducing new add-on software• Healthy Homes - Insuring all properties comply by having Healthy Homes Statements• Update templates to comply with the updated Residential Tenancies ActManaging and resolving complaints
Mount Maunganui & Papamoa
• Loading new Rental Property Managements• Advertising of rental properties• Rental property key management• Arranging rental property inspections• Processing invoices• Processing tenant vacates• Processing lost managements• Processing owner payments• Processing creditor payments• Processing tenant refunds• Bonds - refunds, transfers and lodging• Database managements• Account reconciliation • Receipting of automatic and Eft payments• Liasing with local councils regarding water invoices and water meter readings.• Handling prospective tenant inquiries• Keeping all office documents up to date and ensuring all legislation is followed• Preparing and assisting with company audits
Mount Maunganui
• Management of the MyDesktop database.• Manage all necessary advertising for Mount Maunganui properties working closely with the Papamoa Sales Administrator to meet weekly deadlines.• Prepare, provide and/or update all marketing material e.g. flyers, auction packs to the sale staff• Process all Sale & Purchase agreements for the sales staff in a timely manner• Process all elements of property listings (including communication with solicitors regarding auction agreements)• Process of all VCA (Marketing costs) into Xero• Manage all stock of the necessary documentation and stationery supplies for the sales staff• Distribute faxes/emails to the relevant sales staff• Order sales staffs promotional goods e.g. Signboards, Trifolds, DL cards• Ensure the reception area is presented in a clean and professional manner at all times with promotional material current and displayed appropriately• Answer all phone and walk-in enquiries• Manage the Google Drive for the Mount Sales office• Receipt any rent payments by tenants
Papamoa
• Loading new Rental Property Managements• Advertising of rental properties• Rental property key management• Arranging rental property inspections• Processing invoices• Processing tenant vacates• Processing lost managements• Processing owner payments• Processing creditor payments• Processing tenant refunds• Bonds - refunds, transfers and lodging• Database managements• Account reconciliation • Receipting of automatic and Eft payments• Liasing with local councils regarding water invoices and water meter readings.• Handling prospective tenant inquiries• Keeping all office documents up to date and ensuring all legislation is followed• Preparing and assisting with company audits
Glen Eden, New Zealand
Sole management of all the Dealer Principal's administration which includes regular contact with clients, booking and creating all forms of advertising, preparing appraisal presentations, preparing weekly vendor reports, diary management and ensuring the smooth running of the Dealer Principal's business.
Highveld Techno Park, Centurion, Gauteng
• Administration, planning, drafting and presentation of training courses for Skygistics, QCIC and their client base• Evaluation of training attendees on course subjects• Schedule and coordinate training seminars• Plan and coordinate hardware requirements needed for training• Lease throughout with Technology division• Testing of newly developed software and software updates.• Coordinating after hours server support• After hours emergency server support• Telephonic and mail box support
Highveld Techno Park, Centurion, Gauteng
• Software support• Basic SQL queries• Testing new versions of tracking software• Reporgramming and testing of tracking units• Activation and disconnection of tracking units• Daily reporting for CEO and ManCo• Monthly billing reporting • Ongoing report on problematic tracking units• Distributor reporting for the Business Development Executives• Assisting with end user moving to new distributors• Training of new technical staff and distributors
Midrand, Gauteng
• Administration of all cell phone related queries• Resolution of contract and account queries• General call center administration duties
Midrand, Gauteng
• Resolution of technical queries• Support on installations and commissioning of tracking units• Resolution of contract and account queries• New installation scheduling• Customer and fitment center liaison• Defective tracking unit repair scheduling• Testing of new and repaired units• Training of new staff for customer care department• Management of service level agreements
Midrand, Gauteng
• Respond to alarms generated by tracking units• Follow up with customers to confirm vehicle status and raise alerts with team leaders and/or police and border posts where required• Resolve technical queries on tracking unit operations• Remote testing of new units• General call center administration duties
Other employees you can reach at theaccessgroup.com. View company contacts for 1609 employees →
James Hillier
Colleague at The Access GroupLondon, England, United Kingdom
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Louise Johnson
Colleague at The Access GroupLeicester, England, United Kingdom
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Rianne Teo
Colleague at The Access GroupSelangor, Malaysia
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Christopher Hudson
Colleague at The Access GroupNorwich, England, United Kingdom
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Kenneth Yeo
Colleague at The Access GroupKuching, Sarawak, Malaysia
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Robert Pearson
Colleague at The Access GroupGreater Brighton And Hove Area, United Kingdom
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Luke Burgess
Colleague at The Access GroupHinckley, England, United Kingdom
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Hannah Singleton
Colleague at The Access GroupThree Legged Cross, England, United Kingdom
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Sunny Rutherford
Colleague at The Access GroupEast Hampshire, England, United Kingdom
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Steven Osborne
Colleague at The Access GroupSheffield, England, United Kingdom
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High School qualification with merit in 2002
Quick answers generated from the profile data available on this page.
Marilese Van Der Westhuizen works for The Access Group.
Marilese Van Der Westhuizen is listed as Customer Success Manager at The Access Group.
Marilese Van Der Westhuizen is based in Perth, Western Australia, Australia while working with The Access Group.
Marilese Van Der Westhuizen has worked for The Access Group, Ray White, Skygistics, Nashua Mobile, and Mobile Tracker.
Marilese Van Der Westhuizen's colleagues at The Access Group include James Hillier, Louise Johnson, Rianne Teo, Christopher Hudson, and Kenneth Yeo.
You can use AeroLeads to view verified contact signals for Marilese Van Der Westhuizen at The Access Group, including work email, phone, and LinkedIn data when available.
Marilese Van Der Westhuizen holds Fundamentals To Your Csm Career, Customer Success Manager, Short Course from Udemy.
Marilese Van Der Westhuizen is listed with skills including Training, Management, Software Installation, Testing, Technical Support, Leadership, Hardware, and Sla.
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