Marilyn Dolnick Email & Phone Number

Southern Nj

Livingston, Nj

Newark, De

King Of Prussia, Pa

Exton, Pennsylvania

Store Manager of 75-100 booksellers in a 25,000 square foot, $8.5 Million volume location. This encompasses numerous departments including, Books, Cafe, Digital, Toys & Games, Movies & Music, Childrens, and Community Relations.Lead and manage a store team ensuring all operations are consistent with our bookselling culture, world-class customer service focus and merchandising standards.Successful in consistently exceeding store goals.Consistently lead District in Cafe average transaction, Gift Card Sales, Nook attachment rates, Kids Club enrollments, Childrens business, and DVD and Music business.Train and develop new Store Managers. Administer the field training program, which includes assessing and providing feedback to the Learning and Development department. Assess and certify internal Assistant Manager to Store Manager candidates. Certify Cafe Manager and Community Relation Manager Trainers.Pilot, review and revise new training program content and curriculum and provide feedback.

Directed and coached a team of 70-100 employees to deliver the customer service principles and operational standards of Barnes and Noble resulting in the highest store sales in Pennsylvania.Consistently led the District in Children's business, Music & DVD business, Membership & Kids Club programs, Cafe average transaction, bulk Nook accounts, and Gift Card Sales.Successfully controlled costs, reducing payroll year and reducing shrink year over year.

Multiple Locations Throughout Nj, Nyc, And Pa

Dual store manager of 2 locations in the King of Prussia Mall (PA) from 5/2000 to 2/2002 increasing sales in both locations.Managed multiple locations throughout NJ and NYC, increasing top line sales, profits, and consistently leading the district in loyalty programs.

Bs, Accounting

Education record