As a Support Enforcement Officer IV at State of Washington, I manage a team of 14 officers who enforce child support orders and collect payments from noncustodial parents. I have over seven years of experience in this role, and I have successfully handled complex and high-conflict cases, increased compliance rates, and improved customer service.I have a Master of Education in Higher Education Administration from Washington State University, where I also worked as a Program Manager for six years. I coordinated community outreach and project management initiatives for various STEM programs, such as robotics, engineering, and math camps. I have a passion for education and student services, and I am interested in transitioning back to a career working at a college campus. I have strong skills in community outreach, social media outreach, and STEM, and I am eager to apply them in a new setting.Prior to my state service career, I was an Office Manager for multiple companies such as Knowledge Anywhere, McCormick and Schilling, and others. I am competent in accounts payable and receivable, payroll, hiring, calendaring, correspondence, and other administrative tasks.