Marilyn Kershaw Email and Phone Number
Qualified and experienced in field of management and leadership development with a special interest in 'adult behaviour at work'Over 30 years working as a successful Change Manager, in organisations across all sectors, implementing effective behavioural and cultural change. (see case studies)Qualified and experienced Lean Practitioner with proven history of working in the Service, Manufacturing and Public Sectors. (see case studies)Committed to working closely with businesses to develop systems and people to meet ever changing economic and social demands. Business Coach at Growth Accelerator.Well established as an ILM approved centre, delivering leadership and management development to individuals at all levels.Specialties: Leadership DevelopmentManaging behaviours and personalities effectively (emotional intelligence and mindfulness at work)Organisational DevelopmentLean Management .... Lean Service / Lean Manufacturing / Lean in the Public SectorModern call centre practices and techniquesM.B.T.I. PractitionerLifo - Life OrientationsFIRO-B
Quantuvis Consulting Ltd
View- Website:
- quantuvis.co.uk
- Employees:
- 2
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DirectorQuantuvis Consulting Ltd 2009 - PresentSpecialists in Change Management, Lean Management and Leadership Development.Working within the service, manufacturing and public sectors to implement lean methodologies and develop continuous improvemnet cultures within organisations. Enabling organisations to identify and remove inefficient working practices and re-engineer existing processes to ensure they improve quality, control operating costs and make optimum use of existing resources.Supporting and developing new and experienced managers to ensure they gain the skills required to lead successful teams in the present challenging, changing commercial climate.
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Regional ManagerDevelop-U 2008 - 2010South East UkDeveloping and leading a successful team of experienced and qualified Lean practitioners, working with local organisations to design and deliver lean development programmes.
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Head Of Call Centre SalesVirgin Holidays 2003 - 2006Head of direct sales with contact centres in UK and overseas.Initiating change to enhance performance and the customer experience. Exceeding company objectives and delivering continuous improvement in every area of operational performance. Building a motivated team dedicated to success and delivering excellence.
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Learning And Development ManagerEurostar 2000 - 2003Recruit and develop a training department to support the changing needs of an active sales team of approximately 300.Create and deliver annual training plans for all employees at all levels.Drive change initiatives to ensure continued growth aand profitability. -
Trainer Design OfficerAirtours Plc 1997 - 2000Worked as part of national project team delivering the new Matchmaker sales and service system to all high street shops nation wide. Responsibilities included originating and evaluating all new training material for Managers, Assistant Managers and Sales Consultants.Liaising with other departments to analyse training needs.Monitoring of Trainers in the delivery of new courses.Collecting and analysing feedback, compiling reports and cascading results..
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Training & Development OfficerFirst Direct 1996 - 1998First DirectResponsible for designing, developing, delivering and evaluating training material for call centre staff at all levels. Training covered all aspects of working in a financial sector call centre.Training and developing Trainers for new 2nd site call centre in Scotland.Responsible for liaising closely with other departments, at all levels, to ensure training reflected the needs of the business.
Marilyn Kershaw Skills
Marilyn Kershaw Education Details
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Blackburn CollegeManagement -
Grange Girls Grammar SchoolEducated To A Level Standard
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Margaret Mcmillan CollegeLearning And Development
Frequently Asked Questions about Marilyn Kershaw
What company does Marilyn Kershaw work for?
Marilyn Kershaw works for Quantuvis Consulting Ltd
What is Marilyn Kershaw's role at the current company?
Marilyn Kershaw's current role is Director at Quantuvis Consulting Ltd.
What schools did Marilyn Kershaw attend?
Marilyn Kershaw attended Blackburn College, Grange Girls Grammar School, Margaret Mcmillan College.
What skills is Marilyn Kershaw known for?
Marilyn Kershaw has skills like Change Management, Leadership Development, Training, Training Delivery, Management, Organizational Development, Performance Management, Culture Change, Coaching, Management Development, Team Leadership, Process Improvement.
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2vt.edu, vt.edu3 +154023XXXXX
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Marilyn Kershaw
Director, Office Of Diversity And Access, University Of Cincinnati College Of Arts & SciencesCincinnati, Oh3yahoo.com, uc.edu, uc.edu1 +151355XXXXX
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Marilyn kershaw
Director, Graduate Enrollment Initiatives At University Of CincinnatiCincinnati, Oh
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